Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

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Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

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“Friendly greeting at the door. However two shop assistants talking on their headsets whilst I was being served was really off-putting. You feel that you are being talked about. Not pleasant.”

Helpful Report

Posted 1 year ago

“Ordered 3 items, all at the same price each on 3 for 2 offer. 1 item couldn't be delivered due to stock issues and superdrug decided that as I'd paid partly in points for my order that a disproportionate amount of the points id used were on that one item they couldn't give me so they wanted to give me points back instead of refunding me 1/3 of the cash I'd paid. Spent 40+minutes on chat with 1 advisor who was speaking to financial team to raise a refund instead of points. I had been waiting over 5minutes for him to respond at some points yet while I was typing this info for him he said he hadn't heard from me and terminated the chat in under 30seconds not giving me chance to respond and their chats do not reopen when you type again. 2nd advisor told me 1st advisor had lied and couldn't give me a refund and that during the order the points had been allocated to that item. I tried to explain that points were no good for me to go buy the item at another retailer and I wanted the order changing to an equivalent priced item or 1/3 of the money I paid out back for the 1/3 of my order they could not fulfil. This advisor apparently logged a complaint and told me a manager would be in touch within 72hours. This was the 4th December. Today is the 12th and I've heard from no-one. I'm still out money and points for an item I didn't receive.”

Helpful Report

Posted 1 year ago

“I shopped at the new Superdrug store in Stane Park, Stanway, Colchester for the first time today since it opened and purchased some perfumes and gifts. I was delighted with the Assistant ‘Kayleigh’ who took time and interest to help me and had such a lovely calm manner and gave me a Health & Beauty Card for future use. Although she was very busy, she never made me feel rushed. Please mention to her, that you some complimentary feed back and hope it brightens her day. Thank you”

Helpful Report

Posted 1 year ago

“I ordered online, on 24th, some wipes and polished nails, paid for the delivery the next day and it's never came. Trying to call super drug but your phone doesn't work. So?”

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Posted 1 year ago

“Quick and simple to use”

Helpful Report

Posted 2 years ago

“Ordered bath foam and hair dye from Superdrug online. When the order arrived via Evri one of the bottles of foam was completely empty in the box and the contents had gone all over the rest of the order and hair dyes making them completely useless. The Evri driver took the order from me and said she would return it to the company, that was on the 17th September and I am still waiting to hear from Superdrug. No refund and no way of contacting them. It is an absolute joke !!”

Helpful Report

Posted 2 years ago

“This used to be one of my favourite stores to order all my online toiletries. Now there is no number to call with queries. Sometimes there is a live chat function, and sometimes only the messenger or the Twitter contact is available. This is not good! What about people who are not signed up to these forums, what about the older folks who need to make queries about their orders and may not have access? They also use Evri. I have had nothing but problems with my recent order. It still hasn't been delivered after almost a week. Evri stated they could not find my address (the last update on their tracking). I've never had that from any delivery company at my very blatant address. Sent them several messages via their 'contact me', which is also a virtual assistant. Again, no telephone or email contact details. Absolutely no response! So will be left with no option but to wait for the delivery or go to my bank if it never arrives.”

Helpful Report

Posted 2 years ago

“Used their online dr yesterday and paid 3.99 tracked 24,fast forward to today and nothing has arrived in the post,basically they are thieves and liars best to avoid these guys”

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Posted 2 years ago

“Would highly recommend soperdrugs at the Fort took my granddaughter to have her ears pierced the staff were very professional and Chris put my grandaughter at ease explaining everything to her very clean relaxed environment would certainly recommend”

Helpful Report

Posted 2 years ago

“I just had to do a review for Legendary Customer Service given to me by Jake. He was very helpful to me (0AP} when shopping at your Ross on Wye store, he twice went to the Stockroom to look for Olay Skincare Products and enabled me to access these while on an offer. So refreshing to receive this kind of service a not hear the words "if it's not on the shelf we don't have it" nothing was too much trouble for Jake and I felt very special and happy. Welldone Jake keep up your friendly,efficient service you are a credit to Superdrug. When I took my purchases to the till, I was served by another pleasant young man whose name was Luke. Welldone Superdrug I will be back for more of your offers and Legendary Customer Care. Pam”

Helpful Report

Posted 2 years ago

“Recently placed an order for perfume spending £55. Order lost in post . 3 weeks later still NO REFUND . . Nobody to ring and speak to only chat via messenger. Will not be ordering EVER AGAIN from this company .”

Helpful Report

Posted 2 years ago

“Templar Square in Cowley 6 minutes late opening today and when a slovenly-looking woman (wet/greasy hair) eventually unlocked the doors there was no acknowledgement of the waiting customers. Very poor but at least they had the products l wanted, which isn't always the case.”

Helpful Report

Posted 2 years ago

“Was in store and thought I would buy this aftershave thought I would spray some on me to see if I liked it as there was no testers man came round the corner n shouted out I was like I’m buying it I jus wanted to see what it smelt like he said no your stealing I was just smelling it n then going to buy it anyway very rude if he had a misunderstanding then he could of kindly asked me not to spray and ask me to leave n then I could explain n he should apologise n I would go pay said in such a nasty way”

Helpful Report

Posted 2 years ago

“Horrible experience with an unruly child running up & down , getting everyone’s way, the mother actually shouted at me , & I didn’t even speak , just cheap rubbish people. I won’t be shopping here again. This shop is for the lower classes of scum”

Helpful Report

Posted 2 years ago

“Good selection of products however takes quite a while to be delivered to store.”

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Posted 2 years ago

“Superdrug have done away with the over 60 discount card They hadn’t even the courtesy to let me know I only found out from a staff member that management have done this They have targeted the most vulnerable people, pensioners who need all the money they can get I would advise anyone in the same position to contact them and complain There is a site called Resolver who will help you with your case and escalate it for you I bet management do not need the money so they are trying to save some at the expense of pensioners The photo was taken in a Superdrug store about lower prices which I find very ironic”

Helpful Report

Posted 2 years ago

“Lost items in 1st parcel, were quick to respond but as for refund I contacted 3 times and have waited a month and still they want me to wait another 5 to 10 working days”

Helpful Report

Posted 2 years ago

“Worst company ever Worst company ever. Never again. Placed an order for a green neck cushion and a pink one and 3 bottles of John Frieda hair products. I received 2 pink cushions (one was ripped) one of the hair products wouldn't spray properly. I was told if I sent the cushions back I might get another pink one (nomatter what colour I ordered) and was told to contact John Frieda direct about the faulty item. Even though the product was bought from superdrug. All was posted back and the royal mail tracking shows it was delivered back to them on the 8th June and they still won't send me my refund if nearly £30. I have had to contact my bank to try to get my money back. Stay clear. They falsely advertise as in the neck cushions (if I had ordered green and orange) I was told there was no guarantee I wouldn't get pink. And what they are saying is if I walked into their store with a faulty John Frieda product I would be told to contact John Frieda direct. Never ever again. Watch ordering online with this company”

Helpful Report

Posted 2 years ago

“I have just heard Superdrug Rhyl closing down. So sorry to hear this will be sadly missed. Just wish to send my best wishes to staff really nice and helpful loved shopping with you will have to give Boots a go.”

Helpful Report

Posted 2 years ago

“Bought hand sanitiser and lip balm online with some other products, first part of the order arrived. Then 2 weeks later the hand sanitiser and lip balm finally arrived. When I opened the parcel the bottels were open and leaked everywhere and the lip balms ripped off the packets, sent a picture as evidence and complained. Superdrug wanted me to put my hand in the parcel and clean the usable bottles and use them. 7 automated twitter responese later, I sent the items back and 8 weeks later I have not had my refund and i have had to go through resolver and superdrug are still dragging their feet over £13, disgraceful, corrupt behaviour they are acting like thieves”

Helpful Report

Posted 2 years ago

Superdrug is rated 3.1 based on 412 reviews