Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unprofessional.... I ordered through app my order didn’t go through and payment has taken from my account.. now their customer service number is not working and they are not replying my emails .. very unprofessional behaviour.. never ordering again”

Superdrug 1 star review on 3rd June 2020

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Posted 4 years ago

“My issue with Superdrug is that my points keep disappearing off my card.I am assuming there is a limited time to spend these but in the past, that never seemed to be the case. I have lost 2 lots of points in the last 5 months, one lot because I was ill for 2 months with COVID and now as some of the shops are difficult for me to get to, the second lot of points has just disappeared. Come on Superdrug! Play the game, stop offering this card scheme if you can't honour the points on there.”

Helpful Report

Posted 4 years ago

“I had a very bad experience at Seaford Superdrug today. When I arrived, there was this men standing at the door and I asked if I can go in and he said "have you seen anyone coming out from the shop?" I said no,but I asked if I can go in and he asked me what I want to buy and if is essential to buy today and asked me if I can come on Saturday. I said that I am a nurse and I am working most of the time. Then he asked me for the NHS batch. I said I am working in a nursing home no in NHS. After I went in the shop he was so polite with the other customers sayng "please come in" and he didn't ask anyone else the questions that he asked me. I felt that this was a rasist comments addressed to me as I am not from this country. Since I have been in this country I never had this experience before and I would never buy anything from Seaford Superdrug.”

Helpful Report

Posted 4 years ago

“I often visited Superdrug in Shawlands Glasgow but it ended up with very rude ignorant staff I will not visit again”

Helpful Report

Posted 4 years ago

“went to the pharmacy on Friday to collect a prescription on behalf of an elderly neighbour, the duty pharmacist acknowledged that the prescription had arrived from doctor practice but not able to make up till next day, went on Saturday and told not be ready till Tuesday because of the bank holiday on Monday. Go to the pharmacy midday on Tuesday and told not arrived because of Bank Holiday , I asked if there was anyway that it could be checked that it def arrive tomorrow, apparently not !!”

Helpful Report

Posted 4 years ago

“I ordered for the first time during the first week or two of lockdown. I appreciate that delivery at that time would not be instant, however it took nearly a fortnight for the order to arrive. The carton the goods came in was damaged and items were missing...which happens, however after contacting customer service TWICE by messenger (their preferred choice for complaints) and again by email, some TWO weeks later I am still waiting a response.. ...! Shan't be buying again, especially considering the missing item had a value of £21.00!!”

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Posted 4 years ago

“Had stock when I needed it and easy to shop in store , click and collect in 30 minutes . Great . Will use again instead of boots as they let me down ...”

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Posted 4 years ago

“Too expensive and cumbersome to do the consultation. I just buy here without a prescription allpillstore24.com”

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Posted 4 years ago

“On line purchasing a complete wast of time.I had various problems highlighted to customer service 2 days later no response. So went ahead to submit an order it was not until I went to check out that I was informed half items not available and some other items could only be purchased in store !! Defeats the object of on line purchasing when isolating and 4 miles away from store”

Helpful Report

Posted 4 years ago

“Fill your basket and go to checkout only to find out 90% of items are OOS!! What a waste of time and space this rubbish company is.”

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Posted 4 years ago

“Your profile picture Chat Nicholls Write a review Reviews 4,585 Filter by: Excellent 58% Great 6% Average 3% Poor 6% Bad 27% Chat Nicholls 2 reviews 1 star: Bad 3 minutes ago Terrible !! DONT ORDER if you want a VAT INVOICE awful service Terrible !!! Never using these guys again ! Order some goods over 10 days ago and im trying to get a VAT invoice out of them !! Like getting blood from a stone! emailed them 3 times / been on the web chat - spoke to them after waiting 45 mins each time on the phone- why the hell can you not supply a VAT invoice - terrible - terrible service. If i could give 0 stars i would STAY WELL CLEAR”

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Posted 4 years ago

“Impressed with staffs friendly attitude, always willing to help they find the time to answer any questions queries 😊”

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Posted 4 years ago

“The lady at the tills in superdrug Wembley high road, Kanta was very very rude to me. She didnt give me the time to take my card from the card reader but did it herself and just threw it on the till and started serving the next customer straight away while I was still there. Worst customer service ever!”

Helpful Report

Posted 4 years ago

“Would give 0 stars if it was possible! Placed an order 14th Feb and still nothing 8th March. Can never get through to their helpline as it cuts you off despite being dialed during the open hours stated but let's you go through the options before doing so, was told by live chat advisor that the warehouse had failed to process the original order and that this had now been amended, also delivery was being upgraded to the premium service. This was 2nd March! They had amended the replacement order to an incorrect address! So once again tried to make contact to eventually be told that there is no guarantee that this will be done and would take another 48hrs for the warehouse to respond. The live chat advisors offer no explanation as to what has caused all these problems and try to get rid of you asap. After asking to cancel the order I was told again that there is no guarantee this would be done?! Appauling service”

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Posted 4 years ago

“Customer service supposed to available until 7pm. Have been trying for the last 5 minutes and been cut off. Guess nobody wants to take a call 5 minutes before their shift ends!!!!?!”

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Posted 4 years ago

“Never received my order, despite several emails to customer services I have never received a single reply”

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Posted 4 years ago

“Brilliant service and always greeted with a. Smile”

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Posted 4 years ago

“Too expensive and cumbersome to do the consultation. I just buy here without a prescription allpillstore24.com”

Helpful Report

Posted 4 years ago

“Me and my friends (13) came into the Superdrug in Belfast and we were trying to smell the sprays because we wanted to buy things and they kept staring at us and pointing, they then proceeded to come up and tell us to leave the shop just because we were trying to buy things? This is actually ridiculous, never coming back if they are going to disrespect us just because we are teenagers and that apparently means that we are going to steal, not happy and won’t be coming back”

Helpful Report

Posted 4 years ago

“I placed my order on 6th Jan and heard nothing about my order being in store. So this morning I spoke to a lady on chat and she informed me that my parcel should be in-store. I went into store and no parcel then I had to ring customer line to be told they couldn't locate my parcel. Ended up cancelling my order as would take too long for a replacement order. Not a great experience at all.”

Helpful Report

Posted 4 years ago

Superdrug is rated 3.1 based on 412 reviews