Superdrug Reviews

Name: Superdrug
Rating: 3.06

3.1 Rating 420 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned aRevelution lip pencil that I bought 10 days age. After sharpening it most of the product came away from the pencil leaving nothing in the outer case. I was kept waiting a very long time to see the manager, as other staff tried to fob me off with “no receipt, not our own brand etc etc. I was refused a refund or exchange, the best they would do send it to some office. Really, Primark or Boots would have instantly refunded. 4th best customer relations!! I don’t think so. The lip pencil was faulty, why not do the right thing and keep an honest complainant happy.”

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Posted 6 years ago

“Always a brilliant service Customer service support acts if any problems to resolve”

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Posted 6 years ago

“They was nothing wrong with the staff but today Saturday 3rd November bought myself some Barry m in the buff eyeshadow to find it damaged when I got home before even used I have contacted Superdrug by email to see if they will let me return on Monday morning when am in town if not that’s 7.00 lost”

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Posted 6 years ago

“Terrible customer service waited 30 mins to reply to 1 message no contact number been without a phone for 2 days now”

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Posted 6 years ago

“Appalling customer service Appalling customer service, Ordered aftershave online, They sent me the wrong item, hair detangling, contacted them, automatic reply then nothing! they've even failed their own timescale to sort it out! .. dont order from them, theres plenty of other companies out there....”

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Posted 6 years ago

“Terrible customer service... I have sent back an online order using their prepaid label and have not received any refund yet..”

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Posted 6 years ago

“Good offers on the products which I ordered. Quick and easy delivery. Thanks!”

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Posted 6 years ago

“I needed help with an item I had bought in-store and the shop assistant was very friendly and helpful and also showed me some great deals in store”

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Posted 6 years ago

“Great items and even better prices. Free click and collect and the facility to pay with points. Highly recommend for your purchases.”

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Posted 6 years ago

“Always get stuck with Elliott serving me in Brixton and he is absolutely terrible , very bad customer service and just generally thick”

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Posted 6 years ago

“Everything arrived early and nothing broken. Nice products for a fair price.”

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Posted 6 years ago

“Quick reliable service”

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Posted 6 years ago

“Disgusting - area manager Derrick at Inverness store needs to be removed from company - aggressive unlroffecional - hureendeous people skills - disgusting”

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Posted 6 years ago

“Lovely Customer Service”

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Posted 6 years ago

“The delivery process was fazt and all myitems were not damaged. They are also so many varieties of goods to choose from at realy agfordable prices.”

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Posted 6 years ago

“Good products and price. I'm very happy, when shopping there.”

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Posted 6 years ago

“Barkinside manager Josh is a thief On the 15/08/2018 he made me pay him for a manicure set twice claiming I didn’t pay the first time but the item was already in the bag and the till was open ?? This guy shouldn’t represent Superdrug shame on the all company.”

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Posted 6 years ago

“Good criteria for narrowing down searches. Free delivery over £10 is much better than competing companies.”

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Posted 6 years ago

“A bargain product at superdrug”

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Posted 6 years ago

“Very speedy delivery of my goods which were packaged well.”

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Posted 6 years ago

Superdrug is rated 3.1 based on 420 reviews