Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great items and even better prices. Free click and collect and the facility to pay with points. Highly recommend for your purchases.”

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Posted 6 years ago

“Always get stuck with Elliott serving me in Brixton and he is absolutely terrible , very bad customer service and just generally thick”

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Posted 6 years ago

“Everything arrived early and nothing broken. Nice products for a fair price.”

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Posted 6 years ago

“Quick reliable service”

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Posted 6 years ago

“Disgusting - area manager Derrick at Inverness store needs to be removed from company - aggressive unlroffecional - hureendeous people skills - disgusting”

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Posted 6 years ago

“Lovely Customer Service”

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Posted 6 years ago

“The delivery process was fazt and all myitems were not damaged. They are also so many varieties of goods to choose from at realy agfordable prices.”

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Posted 6 years ago

“Good products and price. I'm very happy, when shopping there.”

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Posted 6 years ago

“Barkinside manager Josh is a thief On the 15/08/2018 he made me pay him for a manicure set twice claiming I didn’t pay the first time but the item was already in the bag and the till was open ?? This guy shouldn’t represent Superdrug shame on the all company.”

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Posted 6 years ago

“Good criteria for narrowing down searches. Free delivery over £10 is much better than competing companies.”

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Posted 6 years ago

“A bargain product at superdrug”

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Posted 6 years ago

“Very speedy delivery of my goods which were packaged well.”

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Posted 6 years ago

“Brillaint customer service. I had a problem with a foundation leaking during delivery to me and they sorted it out no problems. It makes me shop as much as i can from superdrug as i know if anything goes wrong its always sorted by there friendly customer service team. Thankyou superdrug!”

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Posted 6 years ago

“Website very easy to use and gave me exactly what I wanted. Delivery kept on time. Customer FAQ's easy to find. First time using and was impressed.”

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Posted 6 years ago

“Ordered online collected in store easy & straightward”

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Posted 6 years ago

“Easy to use website. Good prices. Many offers including subscribe and save for items which are purchased frequently. Free delivery to store. Quick service.”

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Posted 6 years ago

“Very happy with products great service provided as always”

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Posted 6 years ago

“I found what I was looking for and the staff were friendly.”

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Posted 6 years ago

“Great customer service, they searched for ages whilst on the phone, found & saved me all the stock they had of Kool & Soothe packs of migraine strips. Absolutely brilliant for migraine & Superdrug had them at almost half price! Brilliant staff, can't praise them enough. Cheers Superdrug”

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Posted 6 years ago

“Each member of staff is always so happy and helpful. I love going to super drug x”

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Posted 6 years ago

Superdrug is rated 3.1 based on 412 reviews