Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

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“Very good value for money”

Helpful Report

Posted 7 years ago

“Great prices, free and fast delivery”

Helpful Report

Posted 7 years ago

“Excellent service and products always come well packaged, they offer free delivery too with a health and beauty card. Website is easy to use and contains lots of customer reviews of the products. They always have lots of offers on especially around Xmas time.”

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Posted 7 years ago

“I was looking for a new toothbrush. The lady in the Merry Hill store made a few recommendations and let me know which ones they had on offer. She took the time to help me using her own experiences and was very professional and helpful. Checkout staff were friendly and courteous and full of smiles. I will use Superdrug again.”

Helpful Report

Posted 7 years ago

“I always buy my day-to-day cosmetics from Superdrug, as I find them better value than the major high-street chemist for branded goods. I also like their own brands of moisturiser and face wipes. I don't bother with the loyalty card, but still feel like I'm saving money compared to some competitors.”

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Posted 7 years ago

“items were delivered F O C to a local store for pick up - they arrived within a few days”

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Posted 7 years ago

“Products are always of a good standard, especially own brands. However, will not get a 5 star from me, as their home delivery times seem overly extended in reality.”

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Posted 7 years ago

“Good customer service, really fast delivery.”

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Posted 7 years ago

“Great selection of products and found some new things”

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Posted 7 years ago

“I was very happy with my purchase of false nails, until a week later I went purchase more a a price increase of £3 a pack. A shocking increase within a week. Marketing 3 r 2 currently, a total marketing scam. Never purchased any in the end. Very disappointed”

Helpful Report

Posted 7 years ago

“Great service from my local shop with very helpful staff”

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Posted 7 years ago

“Good range of products. Some good offers on.”

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Posted 7 years ago

“They deliver there products, reply to concerns and have a contact number for easy contact.”

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Posted 7 years ago

“Got my product in and rang me and i got 10% discount amazing service”

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Posted 7 years ago

“I’ve ordered online and the items are really well priced, delivery is quick and the postage and packaging is free.”

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Posted 7 years ago

“They provide a comprehensive selection of items, well presented and with clear descriptions. An easy site to use and their prices are very competitive.”

Helpful Report

Posted 7 years ago

“A nice speedy delivery and as i have one of their store cards i get free delivery”

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Posted 7 years ago

“I like that they have a wide selection (different brands) of beauty products and that their own brand products are also of good quality.”

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Posted 7 years ago

“Excellent service and good offers on”

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Posted 7 years ago

“The pricing was fair but, delivery was slow”

Helpful Report

Posted 7 years ago

Superdrug is rated 3.1 based on 412 reviews