Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast dispatch. Excellent product choice and excellent prices. Really pleased.”

Helpful Report

Posted 7 years ago

“All items the way I expected”

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Posted 7 years ago

“I've always found both store's in Southampton very helpful even staff can be very bubbly and chatty even if there just in the aisles stacking shelves”

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Posted 7 years ago

“Fantastic deals and super fast delivery”

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Posted 7 years ago

“I shop in 'Superdrug' frequently, but have had a few out of date purchases recently: A 'Bourgois' lip gloss that would not stay on my lips no matter what I tried! A 'Maybelline' mascara that was dried up! And most recently, an 'Olia' permanent hair colourant that was absolutely fine (thank goodness!) until I noticed a €1/£1 coupon off voucher attached to the instruction leaflet that was 2 years out of date! Which really concerned me as I had already used the product! On all three occasions I hadn't kept my receipts. I am now extremely vigilant when I shop in this store now.”

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Posted 7 years ago

“Perfect and easy to use website! Delivery is superb too!”

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Posted 7 years ago

“Cheap and excellent product that I really needed, however it was weird how the heating was on during high summer (I came for a click and collect) and the staff were not authorised to switch the AC on?!”

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Posted 7 years ago

“Superdrug have a great selection of items, from shower gels, shampoos, toothpastes etc. At very reasonable prices, usually cheaper than everywhere else.”

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Posted 7 years ago

“As a vegan I would have found it quite hard to find affordable cruelty free toiletries. However Superdrug's clear labelling of its own brand products makes the whole process so much simpler. And because of all the amazing offers that are run regularly I was able to stock up on all the suncare and toiletries I needed for my trip to Australia without it eating into my holiday spends!”

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Posted 7 years ago

“Always use Superdrug because they have everything you need from basic essential items up to luxury one offs - can be sure of getting best price every time too. Never found anything similar at a lower price even in Supermarkets - so hurrah for Superdrug No 1 chemist for me!!!”

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Posted 7 years ago

“Great deals and affordable”

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Posted 7 years ago

“I used their online doctor and pharmacy service. It was quick, simple and the doctor did not just approve my treatment for antibiotics but followed up with advice about the condition and what I needed to look for in case I needed to go to a doctor. The delivery of my medication came next morning. For a range of small illnesses or medications that you would usually have to go to the doctor for but don't have the time to waste, or cannot get an appointment , I say start ditching the surgery and use superdrug online doctor and pharmacy instead.”

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Posted 7 years ago

“good prices”

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Posted 7 years ago

“As a Beauty Club member I get special offers on Thursdays and free postage on all orders over £10. Quality branded goods at low prices plus very good own brand products, quick delivery”

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Posted 7 years ago

“Good prices and range of items, reliable delivery.”

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Posted 7 years ago

“Good prices, quick free delivery”

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Posted 7 years ago

“Placed an order and was ready for collection in minutes”

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Posted 7 years ago

“Quick delivery, exactly what was asked for every time. If something does go wrong (in very rare circumstances) then the customer service team is happy to help and very friendly.”

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Posted 7 years ago

“Always speedy delivery and nicely packed products”

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Posted 7 years ago

“I order items online several times a year from Superdrugs. The prices are excellent & help me save money plus gain points towards further orders. I am pleased how prompt they are with informing me when my order is to be dispatched. The items always arrive well packaged.”

Helpful Report

Posted 7 years ago

Superdrug is rated 3.1 based on 412 reviews