Superdrug Reviews

Name: Superdrug
Rating: 3.06

3.1 Rating 420 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are really helpful and very friendly and help you to find products that you actually need and dont try and sell you things you dont want or need.”

Helpful Report

Posted 7 years ago

“Very friendly staff at the Truro store who were knowledgeable, helpful and made me feel like a valued customer.”

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Posted 7 years ago

“Forget the points I want my goods faster. Royal Mail has been waiting for my parcel 2 days now. I'm sick of waiting. Shopping elsewhere in future.”

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Posted 7 years ago

“First time ordering online with Superdrug. It was easy, they had what I wanted and the items were also on sale. I also registered for a digital beauty points card which entitles you to free standard home delivery and next day delivery to your store. All good.”

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Posted 7 years ago

“I bought cosmetic items from the store. I price was genuine and product quality is good.”

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Posted 7 years ago

“Always good products, not tested on animals. Wish the delivery was faster though”

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Posted 7 years ago

“Quick delievery, always keep you updated with emails”

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Posted 7 years ago

“I purchased some perfume and gift sets, service was good, they were delivered on time. I had no problems and am happy”

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Posted 7 years ago

“Very unhappy customer. Ordered several items on Xmas day. No update on order until today. 90% of my order could not be sent due to stock. They were in stock when I bought them. You are an absolute joke of a company. You're sending 1 item out of about 8. Don't bother buying from superdrug in a sale.”

Helpful Report

Posted 7 years ago

“Superdrug is a joke. They told me the 212's are all 100ml and I bought the NYC for £41 (I could get 100ml online for £35). On taking it into work and opening it I found out that it was only a 50ml bottle, but because the packaging had been opened they are unable to accept it as a return. Way to take care of your customers. This is one company that won't ever be getting a penny of my money again.”

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Posted 7 years ago

“Quick no fuss delivery over a wide range of products at no extra cost”

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Posted 7 years ago

“I got help choosing vegan make up for my sister xmas present. There was such a good selection and good prices, i really enjoyed the experience and bought her and myself lots of goodies.”

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Posted 7 years ago

“great in-store delivery service from their online website”

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Posted 7 years ago

“I was quite happy with their promotions upon ordering online. My orders we packed neatly and securely, which made me confident that none of my orders were damaged. I had an extra box of an order which I assume was left out of the first package but it was sent at the same time and just as secure, Although I wished they sent it in a smaller package but I am quite satisfied anyways.”

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Posted 7 years ago

“Great help excellent service”

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Posted 7 years ago

“Brilliant deals, helpful staff and great products.”

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Posted 7 years ago

“Had the products I wanted in stock and at a great price. The online order took a few days, but that was what they said, so I was OK with that.”

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Posted 7 years ago

“Brilliant customer service and knowledgeable staff”

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Posted 7 years ago

“Brilliant prices, excellent offers, great choice of delivery.”

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Posted 7 years ago

“really really good value on fragrances .”

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Posted 7 years ago

Superdrug is rated 3.1 based on 420 reviews