Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy customer. Ordered several items on Xmas day. No update on order until today. 90% of my order could not be sent due to stock. They were in stock when I bought them. You are an absolute joke of a company. You're sending 1 item out of about 8. Don't bother buying from superdrug in a sale.”

Helpful Report

Posted 6 years ago

“Superdrug is a joke. They told me the 212's are all 100ml and I bought the NYC for £41 (I could get 100ml online for £35). On taking it into work and opening it I found out that it was only a 50ml bottle, but because the packaging had been opened they are unable to accept it as a return. Way to take care of your customers. This is one company that won't ever be getting a penny of my money again.”

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Posted 6 years ago

“Quick no fuss delivery over a wide range of products at no extra cost”

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Posted 6 years ago

“I got help choosing vegan make up for my sister xmas present. There was such a good selection and good prices, i really enjoyed the experience and bought her and myself lots of goodies.”

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Posted 6 years ago

“great in-store delivery service from their online website”

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Posted 6 years ago

“I was quite happy with their promotions upon ordering online. My orders we packed neatly and securely, which made me confident that none of my orders were damaged. I had an extra box of an order which I assume was left out of the first package but it was sent at the same time and just as secure, Although I wished they sent it in a smaller package but I am quite satisfied anyways.”

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Posted 6 years ago

“Great help excellent service”

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Posted 6 years ago

“Brilliant deals, helpful staff and great products.”

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Posted 6 years ago

“Had the products I wanted in stock and at a great price. The online order took a few days, but that was what they said, so I was OK with that.”

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Posted 6 years ago

“Brilliant customer service and knowledgeable staff”

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Posted 6 years ago

“Brilliant prices, excellent offers, great choice of delivery.”

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Posted 6 years ago

“really really good value on fragrances .”

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Posted 6 years ago

“Prompt delivery and an overall good service.”

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Posted 6 years ago

“They give a good reliable service online and good discounts”

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Posted 6 years ago

“Excellent product knowledge by staff members, showing current discounts, very helpful.”

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Posted 6 years ago

“Great prices, fast delivery very happy”

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Posted 7 years ago

“Ordering through the Superdrug app is always a breeze. Clear details about products and very often they have good offers/deals on items. Always a very smooth transaction and swift delivery.”

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Posted 7 years ago

“Because I have one of their loyalty cards, my goods were delivered free. They came quickly and well packaged.”

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Posted 7 years ago

“They emailed me keeping me up to date with what and where my parcel was and it was delivered on time and with the items requested! Simples!!”

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Posted 7 years ago

“Always great offers! Student discount, especially when 20% is really helpful! Reward card us amazing”

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Posted 7 years ago

Superdrug is rated 3.1 based on 412 reviews