Superdrug Reviews

Name: Superdrug
Rating: 3.06

3.1 Rating 420 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website. Good prices. Many offers including subscribe and save for items which are purchased frequently. Free delivery to store. Quick service.”

Helpful Report

Posted 6 years ago

“Great customer service, they searched for ages whilst on the phone, found & saved me all the stock they had of Kool & Soothe packs of migraine strips. Absolutely brilliant for migraine & Superdrug had them at almost half price! Brilliant staff, can't praise them enough. Cheers Superdrug”

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Posted 6 years ago

“Each member of staff is always so happy and helpful. I love going to super drug x”

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Posted 6 years ago

“Great Prices Free Delivery and Lovely range of Cosmetics”

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Posted 6 years ago

“Prompt delivery, no fuss.”

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Posted 6 years ago

“They are fast and efficient and most important they have excellent customer services who solve issues with absolutely no hassle. They put their customers first.”

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Posted 6 years ago

“Super service”

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Posted 6 years ago

“Fantastic girl helped me with my make up for my wedding! Was very happy! Witney store”

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Posted 7 years ago

“Great spray good price even better being half price ?”

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Posted 7 years ago

“The order arrived on time and the prices are great.”

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Posted 7 years ago

“I always find quality products with value for money at superdrug. Their own branded products are also BUAV approved and animal cruelty free. Delivery is also free when you spend £10 and over. Thank you superdrug.”

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Posted 7 years ago

“Love the convenience of shopping from home - as soon as I run out of something I know I can order a top up and get free delivery with my membership card.”

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Posted 7 years ago

“I was looked after quickly, professionally and very pleasantly by Blake at the Southside shopping centre Wandsworth. Its so nice to be made to feel like a valued customer .”

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Posted 7 years ago

“Thank you for stocking the Pureplex range, I have never used a product that lives up to its promises so much, all of the range is amazing,when used together the shampoo and conditioner have tamed my fine and frizzy hair and given it a shine, I have been back for more 3 times already,it is a very reasonable price for the quality.Superdrug offers are always very competitive and there is such a good choice.”

Helpful Report

Posted 7 years ago

“Brilliant range of goods, excellent bonuses and offers, great free delivery. What's not to like?!”

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Posted 7 years ago

“Reserved items on line that were all under half price. Picked them up in 24 Hours.”

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Posted 7 years ago

“Parcel was very well packed and speedy delvery”

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Posted 7 years ago

“Efficiency levels very high. Staff knew where products were and how much they were. Small queue, which then disappeared as tills were opened. Store very well organised and very neat. Staff smelled cleaned and fresh.”

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Posted 7 years ago

“Prompt service, great value”

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Posted 7 years ago

“Absolutely excellent service. Items are great value for money. Delivery is quick.”

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Posted 7 years ago

Superdrug is rated 3.1 based on 420 reviews