Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Superdrug made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have given 1 star as if I had any choice would be zero. Their customer service is absolutely diabolical my delivery did not turn up and was 2 days late after trying to get through to their only contact option which was the live chat I was advised that they had rang Hermes and my parcel would be with me that evening between 5 and 7 it didn't turn up so the next day I had to wait for a live chat to be free and was advised that the information that I was given was incorrect and should be with me that day I was offered 100 points compensation a pound an insult after spending around 3 hours on live chat, over 8 days . After 9 live chats been cut off twice in mid conversation as the advisers couldnt be bothered dealing with my issue been told sarcasticly that they wouldn't want to add to my whoes any more no replys from email to customer service the 100 points that I had been offered as compensation a lousy £1 took me 8 times of chatting on their live chat to eventually get it added then my delivery came 1 item was damaged and got a partial refund I gave up I had spent over a week, hours on live chat, no answer on email and been cut off twice due to the staff not been arsed to even deal with my problem. I have manuscripts of false promises, and all of this and it still didn't get resolved I am now never going to shop with them again they do not value my custom and are the worse company I have either dealt with, problem after problem I would avoid at all costs as if there is a problem you will get no where and really really frustrated and stressed in trying to sort it out and it will never be resolved. Zero stars if I could.”

Helpful Report

Posted 3 years ago

“My daughter ordered her chrustmas pressies which have not arrived ie courier said they have delivered when they certainly have Not. Highly suspicious behaviour. Cannot get through to talk to a human at Super drug. It us not up to us to run around phoning and trying to contact the courier eg Hermes!!!!”

Helpful Report

Posted 3 years ago

“I think people should be made aware that the Customer Care Team have built an impenetrable walls around them. Fortress Superdrug Head Office. They appear to only communicate when there’s an R in the month (apologies for the Covid reference), EXCEPT for acknowledging positive reviews, they seem to take a few and then simply make empty promises. They are uncommunicative and completely unhelpful when presented with enquiries, which makes me wonder what they imagine their jobs actually are for. I take offence at being treated so disrespectfully and as if I am a whinging idiot and annoyance simply because I have an enquiry about goods paid for but not received. I placed an order for home delivery on the 11th Nov 2020, I was given an outside delivery date of 18th. It’s the 24th today and despite many attempts to contact them on their sparkly and useless website AND via Trustpilot (which is a ridiculous route to have to take) I am still being ignored. If anyone knows why Hermes are still waiting on them, the same as I am, then please let me know. They have taken money out of my account and put it into theirs and failed to send me goods - surely this is theft? This company is a joke and the team at Head Office are shocking. I will not let this drop, I’m so very upset.”

Helpful Report

Posted 3 years ago

“Too expensive and cumbersome to do the consultation. I just buy here without a prescription clvdeliverystore.com”

Helpful Report

Posted 3 years ago

“Giving Superdrug a 1 star is being generous. Only ordered with them twice and a disaster in both occasions as I have told them I won’t ever order from them again”

Helpful Report

Posted 3 years ago

“Wrong goods sent badly packed and cardboard box wet so the bottom of the box was soaking. One of the contents had a dint in. As a disabled person I would find it helpful to receive a returns label, as I have not got a printer. Time and money spent to return goods at local shop. Too much hassle for me and I shall not shop with you again.”

Helpful Report

Posted 3 years ago

“Placed an online order costing £90 on 29 October. The following week only three items out of the large order arrived. Contacted Superdrug and was told by Catherine that the order had shipped and would be with me shortly. Following this message, Jaimal advised that the order had been lost in transit and asked if I would like the missing items sending again or whether I would like a refund. The replacement items were promised within one to two business days. A week later and still no delivery from Superdrug. Contacting Superdrug on a daily basis but no one bothers to respond. I'd have expected that when an error like this occurs, a company as large as Superdrug would be more willing and able to resolve the issues however this does not appear to be the case. I will not be shopping with Superdrug again - it's too much trouble. There are other companies providing a better service who deserve the business.”

Helpful Report

Posted 3 years ago

“Placed & paid for delivery,& collect from store on 2/11/on 7/11,got text saying it was on way to store,& to wait for 2nd text saying in store,no message,further chat online they said item had been returned to them? We are now at the stage you see on the chat service. very poor,will never order again.”

Helpful Report

Posted 4 years ago

“Absolute disgrace, horrible customer service. Parcel never arrived. Replaced to collect from store this time, never arrived, wrote to their complaint department, no response. Ordered since 9 of October till now no parcel no refund. No one knows what is going on in there. An absolute disgrace Sir Peter Macnab, please review your customer service a lot needs to be done. You have lost me and it always start with 1 then comes 2,3,4 and you find yourself in administration.”

Helpful Report

Posted 4 years ago

“My parcel did not arrive. It was sent back to the warehouse. I asked superdrug on Facebook what had happened as I was not updated. The replies were ridiculously slow and when I was asked the question whether I wanted a refund or the parcel sent back to me I said I wanted it sent back (this conversation occurred twice). My request was ignored and I was sent a refund. There was complete confusion and my issue was not resolved. The conversation was relatively friendly but I was mostly ignored.”

Helpful Report

Posted 4 years ago

“I ordered online but my some of the setting sprays leaked into the box and the paper packaging. I contacted customer service online chat (due to COVID)to a person called Isabella Who couldn’t grasp what I was saying. She Kept saying to me send her pictures of the damaged box I mentioned the liquid that spilled dried out as I contacted them almost 24hrs later Said unable to do anything also said to me that I should send her the damaged box pictures at a later date. The most terrible disgusting service. Extremely disappointed. I will never buy from Superdrug again”

Helpful Report

Posted 4 years ago

“I have bought a King C. Gillette Cordless Men's Beard Trimmer Kit on the 22/09/2020 and I have paid £19.99, the product was never delivered to my home, I have contacted the Superdrug customer service via chat and they said my order was lost (order n 096781110) then they sent me another order (order n 096960132) on the 05/10/2020, however, this order also was never delivered when I went to check they said the order was cancelled and didn't explain to me why. They said my money would be returned to my credit card, however, I have to contact them more than 5 times now and I'm still waiting. Sometimes when I contact them via chat they just end the chat without giving me an answer to why I'm still waiting for my money. All I want is my 19.99 pounds back, this is my money and I worked for it. This company don't respect people, I will never buy anything in their stores and I don't recommend them to anyone.”

Superdrug 1 star review on 21st October 2020

Helpful Report

Posted 4 years ago

“Today I went to Superdrug in Godalming with the intention of buying aftershave as a treat to myself on my birthday. I was very fortunate to be served by Megan* who was extremely knowledgeable about the aftershaves on the market today. Megan listened to me & understood which scents my nose would appreciate. Megan made suggestions which were absolutely spot on, after sniffing my way through a few of Megan’s selections I decided on ‘Paco Rabanne Million Lucky’ , it is light & fresh which is exactly what I was searching for. I also got a deal on the 100ml & got £5 on a super drug card. I am very grateful to be served by Megan as the choices made & knowledge of the products was extremely helpful & I purchased exactly what I wanted , we need more Megan’s in the world , Thankyou Megan.”

Helpful Report

Posted 4 years ago

“What a shambles ordered something for my mum who live far away from me and put delivery address when order put through had my address 😡 so went on live chat and they said couldn’t talk to me only account holder well that’s me went round and round so had then to log out and pretend to be my mum then asked for address to be changed they said will put in a request but no guarantees WHAT ! I’m a very understanding person and I know with Covid and all that it’s different but come on anybody would thing I was stealing Crown Jewels and I paid for it on my own card good luck everyone. Oh and by the way I’ve bought loads of things from them before so they know who’s account it is must be employing idiots now.”

Helpful Report

Posted 4 years ago

“Hi.Superdrug have good customer services.”

Helpful Report

Posted 4 years ago

“I bought some goods online from superdrug via paypal costing more than £70. When they arrived they weren't what I wanted so I returned them instore (as their returns policy says you can) over a month later, despite repeated contacts with superdrug they have still not returned my money. Frankly I am very disappointed and will not be shopping with them in the future.”

Helpful Report

Posted 4 years ago

“Too expensive and cumbersome to do the consultation. I just buy here without a prescription clvdeliverystore.com”

Helpful Report

Posted 4 years ago

“Refused service for a test”

Helpful Report

Posted 4 years ago

“Robin park Superdrug is ran by little school girls who think it’s funny to look at you and laugh on there head sets . I have never felt so uncomfortable.”

Helpful Report

Posted 4 years ago

“Went to Robin park store and I have never felt so uncomfortable . It’s ran by little schools Girls laughing and tittering looking straight at you which makes you feel a bit paranoid .Come on Superdrug get your staff in order”

Helpful Report

Posted 4 years ago

Superdrug is rated 3.1 based on 412 reviews