Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

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Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same as most customers - disgusting service! ordered items 9 days ago. My order was split in to 2 deliveries. now both been shipped after me chasing but one hasnt been recieved by Hermes? The order they dispatched separately was for 49p! £25 of my order missing somewhere. Been on live chat 3 times, absolutely useless! nothing can be done for another 4 days ??? Delivery was within 7 days not 2 weeks!! Lost a customer as I wont be using again. How a national company can deal with customers like they are is shocking. Carry on and they will end up like most high street stores - in administration. If I could give 0 stars I would!”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“I bought from the store 3 items on a 30 min delivery,as that was apparently the only option for them to provide me with the goods I was looking for(2 of them birthday presents)The items never arrived I ve been to the shop more than once 8 months pregnant and I still dont have what I paid for!it's been now over a week now that I m in touch with them but they cant be bother to keep the conversation or resolve the issue...I tired of reporting this every day to a customer service agent and by now I'm really stressed with all this situation. I always shop online and this is the worse experience I ever had...!They are useless and with no customer service skills at all..never heard even : I'm sorry for the delay and very time it's a different agent picking the same chat saying will resolve the issue and then you dont hear from them for 2 days...its just unbelievable”

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Posted 4 years ago

“Last bit of shopping few days before Xmas and cannot recommend enough the customer service we received. Looking for a bottle of aftershave and didn’t haven’t a fortune to spend but the young lady behind the counter went out of her way to ensure we knew about all the deals and offers available and happy to offer testers too...absolutely spot on, great service!!”

Helpful Report

Posted 4 years ago

“Avoid!! I had a vaccination for my little boy booked at the reading store and arrived 2 mins late, I sat for 5 mins waiting and then they refused to see him, they were extremely rude too! I’ll be going to boots in future...”

Helpful Report

Posted 4 years ago

“Waited 9 days for my parcel.... I emailed and got a generic reply. The parcel finally arrived and its the wrong items??! They have sent me SOMEBODY ELSE'S ORDER. Useless”

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Posted 4 years ago

“Waited 10 days for delivery. Not acceptable even at this time of year. Tried ringing with no joy emailed and got a generic reply. Terrible service will not use or shop again with you. Also just to rub salt in the wound you sent me an email asking me to review my purchase but I hadn't even received It!!! Shocking don't buy from them go elsewhere!!!”

Helpful Report

Posted 4 years ago

“Items ordered, but 6 days later still no response, so cancelled, but of course Superdrug had already taken the money, although they cannot supply the goods. I received a very cold e-mail, asking for all the details already sent - still awaiting my money back!!!”

Helpful Report

Posted 4 years ago

“Literally unbelievable. Got a lip tint and got back home to realize that it was empty. EMPTY?! I tried calling the store and they didn't pick up. Why would you put empty makeup items in store?! Come on man.”

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Posted 4 years ago

“Review of shop in Hythe SO45 6AG. I would rather drive 30min and shop elsewhere rather than shop in this store due to one individual who has zero customer service nor politeness skills. I have filled an official complaint about the tall, probably oldest working woman there, slightly tanned brunette who is always for some reason incredibly rude and quite aggressive.”

Helpful Report

Posted 4 years ago

“Absolutely awful customer service provided to me by the same woman for the last 3 years, today I have had enough and filled an official complaint. It is the tall, older brunette, lightly tan that has a zero customer service and politeness skills, rude and arrogant.”

Helpful Report

Posted 4 years ago

“I have had a loyalty card with Superdrug for ages and never really had a problem....until today. I d's at the White Rose store in Leeds and after making a considerable purchase...i handed my card to my daughter a she made her purchase. Unfortunately at the that point the very loud ignorant shop assistant announced..."You can't do that"...let her use your card. I explained "her"...was actually my daughter and we had always used the same card and no other assistant had ever commented on it....( I have also got a Debenhams and Boots loyalty card that we both share. She was adamant...snd then when i asked her for head office number she told me she didn't have it. Superdrug you really should train your staff not to be ignorant to your customers....Boots is less that 60 seconds walk away... WORST customer service I've had in a long time”

Helpful Report

Posted 4 years ago

“I complained via email on 6th Nov after booking and paying for 2 x flu jabs, we arrived on the arranged date only to find there was no-one available to provide the jabs as the Pharmacist hadn’t turned up, I asked why they hadn’t called us to rearrange and save us driving c15 miles and paying for parking and the response was ‘ oh we didn’t check the diary!!’ So i emailed the complaints team who then responded to say they had passed this to the area manager (for Truro Cornwall) and here we are 4 weeks and 3 emails later with no response. Extremely poor Superdrug!!!”

Helpful Report

Posted 4 years ago

“I spent around 100 Euros to buy 4 perfumes on their website three months ago, unfortunately I didn't receive any of the parcels, according to Anpost the parcels have been returned to superdrug, but they won't admit it and are being really unhelpful with the whole situation.”

Helpful Report

Posted 4 years ago

“Tried ordering from website, i live in a new build so my postcode wouldn't show called them to order of the phone they said its not possible, found the same product on amazon so bought it there, shocking service will not use again”

Helpful Report

Posted 4 years ago

“Too expensive and cumbersome to do the consultation. I just buy here without a prescription allpillstore24.com”

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Posted 4 years ago

“Buy from Superdrug often, buying online. It is a very good service love it that I don't have to go shopping!”

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Posted 5 years ago

“I won £100 worth of points on the 18th September, great, but was told they would appear on my account in 48 hours - well despite calling the contact centre (held on for 15 mins) three emails (no replies to any of them even though on website they promise a response within 48 hours) and a live chat with Natasha last Tuesday 22 Oct where I photographed my receipt and she promised points would be added within 72 hours - I am still waiting - extremely bad customer service in my opinion - in store they are lovely - but not helpful in contact centre - what now??”

Helpful Report

Posted 5 years ago

“Terrible customer service. I had to wait more than 1 hours in the queue.”

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Posted 5 years ago

“Visited the Cardiff st David store on 14th September, spending a considerable amount as it was a birthday treat. Got to the till and as I was paying, the assistant said “oh congratulations, you’ve won £100 worth of points on your health and beauty card!” I was very happy with this little win and was then told that the points would take 24 hours to show on my account. It is now 13th October and still no points have been added to my card. After numerous emails, telephone calls and a visit to the store all I have been told is “we have an IT issue, but your points will be added.” Although they cannot give me a date! I’m starting to think this type of “promotion” doesn’t really exist, it’s just a marketing ploy 😡”

Helpful Report

Posted 5 years ago

Superdrug is rated 3.1 based on 412 reviews