Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Prices Free Delivery and Lovely range of Cosmetics”

Helpful Report

Posted 6 years ago

“They treat school kids/ teenagers completely different compared to everyone else. Disrespectful and embarrassing”

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Posted 6 years ago

“Prompt delivery, no fuss.”

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Posted 6 years ago

“They offered electric toothbrushes on sale. Plus the spare brushes.”

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Posted 6 years ago

“Great prices and love being able to collect in store quickly.”

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Posted 6 years ago

“They are fast and efficient and most important they have excellent customer services who solve issues with absolutely no hassle. They put their customers first.”

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Posted 6 years ago

“Super service”

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Posted 6 years ago

“Fantastic girl helped me with my make up for my wedding! Was very happy! Witney store”

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Posted 6 years ago

“Great spray good price even better being half price ?”

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Posted 6 years ago

“The order arrived on time and the prices are great.”

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Posted 6 years ago

“I always find quality products with value for money at superdrug. Their own branded products are also BUAV approved and animal cruelty free. Delivery is also free when you spend £10 and over. Thank you superdrug.”

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Posted 6 years ago

“Love the convenience of shopping from home - as soon as I run out of something I know I can order a top up and get free delivery with my membership card.”

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Posted 6 years ago

“Still waiting waiting my delivery have used them before and had no issues shame Royal Mail has let them down this time”

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Posted 6 years ago

“I was looked after quickly, professionally and very pleasantly by Blake at the Southside shopping centre Wandsworth. Its so nice to be made to feel like a valued customer .”

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Posted 6 years ago

“Everything came on time and was as it was sold.”

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Posted 6 years ago

“Thank you for stocking the Pureplex range, I have never used a product that lives up to its promises so much, all of the range is amazing,when used together the shampoo and conditioner have tamed my fine and frizzy hair and given it a shine, I have been back for more 3 times already,it is a very reasonable price for the quality.Superdrug offers are always very competitive and there is such a good choice.”

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Posted 6 years ago

“Brilliant range of goods, excellent bonuses and offers, great free delivery. What's not to like?!”

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Posted 6 years ago

“special offer of buy one get 2nd half price but only had one so could not buy2nd at reduced price.”

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Posted 6 years ago

“Always friendly on the till although I was looking for a specific item and there was no staff around to ask”

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Posted 6 years ago

“Products all arrived quickly and were good prices”

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Posted 6 years ago

Superdrug is rated 3.1 based on 412 reviews