Superdrug Reviews

Name: Superdrug
Rating: 3.06

3.1 Rating 420 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Superdrug made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brillaint customer service. I had a problem with a foundation leaking during delivery to me and they sorted it out no problems. It makes me shop as much as i can from superdrug as i know if anything goes wrong its always sorted by there friendly customer service team. Thankyou superdrug!”

Helpful Report

Posted 6 years ago

“Website very easy to use and gave me exactly what I wanted. Delivery kept on time. Customer FAQ's easy to find. First time using and was impressed.”

Helpful Report

Posted 6 years ago

“Ordered online collected in store easy & straightward”

Helpful Report

Posted 6 years ago

“Easy to use website. Good prices. Many offers including subscribe and save for items which are purchased frequently. Free delivery to store. Quick service.”

Helpful Report

Posted 6 years ago

“Very happy with products great service provided as always”

Helpful Report

Posted 6 years ago

“I found what I was looking for and the staff were friendly.”

Helpful Report

Posted 6 years ago

“Great customer service, they searched for ages whilst on the phone, found & saved me all the stock they had of Kool & Soothe packs of migraine strips. Absolutely brilliant for migraine & Superdrug had them at almost half price! Brilliant staff, can't praise them enough. Cheers Superdrug”

Helpful Report

Posted 6 years ago

“Each member of staff is always so happy and helpful. I love going to super drug x”

Helpful Report

Posted 6 years ago

“Great Prices Free Delivery and Lovely range of Cosmetics”

Helpful Report

Posted 6 years ago

“They treat school kids/ teenagers completely different compared to everyone else. Disrespectful and embarrassing”

Helpful Report

Posted 6 years ago

“Prompt delivery, no fuss.”

Helpful Report

Posted 6 years ago

“They offered electric toothbrushes on sale. Plus the spare brushes.”

Helpful Report

Posted 6 years ago

“Great prices and love being able to collect in store quickly.”

Helpful Report

Posted 6 years ago

“They are fast and efficient and most important they have excellent customer services who solve issues with absolutely no hassle. They put their customers first.”

Helpful Report

Posted 6 years ago

“Super service”

Helpful Report

Posted 6 years ago

“Fantastic girl helped me with my make up for my wedding! Was very happy! Witney store”

Helpful Report

Posted 7 years ago

“Great spray good price even better being half price ?”

Helpful Report

Posted 7 years ago

“The order arrived on time and the prices are great.”

Helpful Report

Posted 7 years ago

“I always find quality products with value for money at superdrug. Their own branded products are also BUAV approved and animal cruelty free. Delivery is also free when you spend £10 and over. Thank you superdrug.”

Helpful Report

Posted 7 years ago

“Love the convenience of shopping from home - as soon as I run out of something I know I can order a top up and get free delivery with my membership card.”

Helpful Report

Posted 7 years ago

Superdrug is rated 3.1 based on 420 reviews