Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

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Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is about Superdrug prescription delivery service. I’m a retired NHS employee so I am aware of prescriptions etc. I registered with this service at the beginning of lockdown to lessen the risk of collecting my prescription. What an absolute shambles they are, until July they only managed to deliver my monthly basic prescription twice efficiently. The rest of the months I was having to continually chase them. I started to request my repeat prescription TWO weeks before it was due and even then they gave me a variety of pathetic excuses! Even my GP surgery we’re glad to take over delivery as they were fed up with them. DO NOT use!”

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Posted 4 years ago

“Shocking service ,customer services is a joke and lie. They blame covid for not getting your delivery when you pay for next day delivery . Every other site i order from manages to send next day . Never shop here again .”

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Posted 4 years ago

“Too expensive and cumbersome to do the consultation. I just buy here without a prescription allpillstore24.com”

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Posted 4 years ago

“The online customer service is atrocious. They charged me for a number of items I hadn't ordered online. They advised they would cancel this order for me and I should place another order for just the products I wanted - they then didn't cancel my order. After doing a return, and waiting a very long time I only received a partial refund. They insisted that I had received the correct amount. When I showed evidence against this they spent weeks asking for the same pieces of information, misunderstanding the issue and ignoring my requests for a call back - only later was I told that this isn't currently possible. When a manager finally looked into this for me they admitted that the wrong amount had been refunded (no apology or compensation was offered). They said they would then issue the correct refund but this did not come through. Once again, it was like an uphill battle with the operators insisting that the refund had been given although they couldn't agree on which day it had been processed or show evidence of this. Finally, they admitted it hadn't been put through and sent me the refund I had been entitled to for 4 months (and wouldn't have needed if they hadn't messed up in the first place). I have now submitted a formal complaint because I think this was handled horribly but, as I haven't received any response from this I thought the best thing to do would be to warn future customers of how horrible the customer service really is. You can't trust this company - when I asked if they could explain why I had been charged for items I hadn't ordered and why I hadn't received the correct refund they simply said this is done automatically. So, they automatically try and screw their customers over - not a moral company at all.”

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Posted 4 years ago

“Like other reviews if I could give minus, I would. New store in Preston Lancashire consist of not 1 or 2 but even the so called manager to be rude, dismissive, no manners, not bothered about giving the nice customer service experience. I was completely horrified with the service I received. All 3 members of staff were in a group stood there and had finished servicing another customer, they saw me waiting and I was the only customer waiting to pay (store was very quiet for a bank holiday Monday) and they saw me but did not bother calling me over or smile or anything. I asked if I could come over and pay which one rude staff said yes. 1 staff walked away. I paid for my item and was walking away to hear one of them say sarcastically ‘ your welcome’ in which I turned back and approached the 2 staff and said their customer service stinks. They both said ok and shrugged their shoulders. I was completely horrified. I asked to speak to the manager and they pointed at the 1 that had walked away. I explained to the manager what happened and she threw down her box and aggressively said sorry and as I said this is unacceptable she said I said sorry what more do you want and il speak to them. The manager was just as bad. This is shocking. I will be taking this further and I really do not want the item anymore from this shop. Shocking behaviour. Never experienced this type of customer service before.”

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Posted 4 years ago

“Fantastic service. Went above and beyond. I would recommend and use again for sure. Customer service is the best I have experienced. Thank you.”

Helpful Report

Posted 4 years ago

“Ordered from 5 companies at the same time, ALL the other companies informed me of the orders on the way, 3 days In and no communication about my order, got through to chat to ask where it was and the lady couldn't check but instead told me I had to allow 5 days before raising an issue - really....and then goes on to tell me it can take up to 48 hours to cancel the order......2 Days!!!!!!! S H O C K E D Lady on chat was not interested in finding out anything for me instead kept on asking do I want to cancel it rather than trying to assist and find out the answers to my questions. How can 4 other companies (2 which are your main competitors) keep me updated on my deliveries AND deliver them with the exact same delivery service option as yourselves? Instead you have someone sitting on chat with no "customer service' skills not answering questions and just asking do I want to cancel my order.....surely a "customer service" agent would of been trained well enough to try and keep a customer and their order rather than just keep on asking if I want to cancel it!!!!! UPDATE: following this review I had contact from superdrug informing me due to Coronavirus deliveries can take up to 7 days and they will email me once the order has been dispatched... I then had an email 5 days after I placed the order informing me that they are STILL processing my order and HOPE to dispatch my order withing the next COUPLE OF DAYS!! Im based in London however my order was sent half way across England before finally reaching me, this was sent all the way up to YORK (some 300 miles away) to then be sent back down to London (another 300 miles) to my local delivery office to then be dispatched. After contacting superdrug yet again I was told that I can cancel it if I want and go and pick your items up from the local store, but told me i won't be able to honour me the deal that was on because the offer ran out last week, the same time it took them to den process it..... I DO NOT RECCOMEND USING SUPERDRUG FOR ONLINE ORDERS WHEN THEY ARE CLEARLY WAY BEHIND OTHER COMPANIES, AND THEIR CUSTOMER SERVICE SKILLS (in my experience, emails to prove this too) ARE NOT EVEN WORTH MENTIONING.”

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Posted 4 years ago

“Excellent service, ordered Boston Contact cleaner, not only was on special offer, delivered free too. Fantastic and quick service, thank you Superdrug.”

Helpful Report

Posted 4 years ago

“If I could give minus stars I would. I was racially profiled by a security guard in a Superdrug store while out shopping with my sister. I left the store straight away, but brought it to the attention of the Superdrug customer service team via twitter that same day. They said they would investigate and get back to me, but almost two weeks later I heard nothing so I had to chase them. They then gave me a very generic apology. I tried to explain to them that firstly it should be the security guard to apologise and secondly it is not even about the apology anyways. What I wanted was to know what changes they would be implementing to try and prevent this from happening again in the future. They couldn't or didn't want to answer that and instead offered me 400-700 beauty points. To put that into perspective, they offered me £4-7 in response to my complaint about being racially profiled. I was not after freebies or compensation, but if I was, that would have been a slap in the face. They just could not seem to comprehend how being racially profiled is so degrading, demeaning and leaves you with feelings of sadness, distress and anguish. They couldn't understand that I didn't appreciate being made to feel this way because of a shopping experience that I had in one of their stores and that I wanted a clear cut action plan to show that they see the fault and are willing to fix it, so that no person of colour will ever feel like that again after visiting one of their stores. Due to this Superdrug does not deserve people of colour to shop with them!”

Helpful Report

Posted 4 years ago

“If I could give them no stars i would ordered 2 July over ten days received nothing. Cancelled four times by live chat and through facebook. Not one of them actually cancelled my order. Emailed COA received email next day saying order now cancelled and to expect repayment with 72 hours. Then received another email saying couldnt be cancelled as was in process. Sent four other emails. All ignored. Finally after sending another copying in COA got another saying had been cancelled and to expect payment within 7 to 10 working days. That time has now passed still no item or refund. Absolute shambles of a company with customer service who dont know their left from their right. Never again”

Helpful Report

Posted 4 years ago

“Fantastic service, ordered online for home delivery, prompt first class service , well done. Would " definitely " recommend to all. Bravo !”

Helpful Report

Posted 4 years ago

“Went to female pharmacist this evening Superdrug approx 3pm Harrow station Rd asked for something for itchy hands she asked was I on medication said yes for multiple sceloris she said I can’t give you anything! No knowledge whatsoever ms is not impacted by some lotion or tablet ridiculous! Was unpleasant and unwilling to help it was like pulling blood from a stone She could of asked her colleague V slow to offer any assistance did not want me there in first place I had to push and ask for cream or something v unhelpful I ended up already having all the lotions and she said see your doctor unpleasant experience why are staff so rude they gave their jobs because of customers in the first place!”

Helpful Report

Posted 4 years ago

“Placed an order, no receipt sent to my email address, waited...no goods arrived..contacted Superdrug, and they had no record of my order, despite the fact that they had taken the money out of my account.Had to give proof of payment, before I was given a refund. If they had taken the money, then surely they should have proof of my order.This is the last time I buy from Superdrug.”

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Posted 4 years ago

“during lock down it is very difficult to get toiletries and make up. this Superdrug have a very good Website and its easy to order on line and you can either have your order posted or pick and collect.”

Helpful Report

Posted 4 years ago

“i placed my online order on the 6th and hadn't received a tracking number or any information. I was only concerned because normally they are very quick and I have always received excellent service and I realise we are in the middle of a pandemic and they are very busy. I used the online chat line to enquire and the matter was resolved. Special thanks to Millie on the online chat forum who was great. Very efficient.”

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Posted 4 years ago

“I placed my order with Superdrug on 6th it’s been 8 days and I don’t even have a tracking number. Since the pandemic they don’t have a customer service on the phone it’s twitter or messages. And they get back to you when they can be bothered!!! I finally found out that my items are still in there warehouse. So I asked them to cancel. Since amazon has a much better service. I was told that that my not be possible. But even if it is. They will not be contacting me either way. I have to wait another 3-5 days to see if my item arrives or the money is back in my account. I will NEVER use them again Service? What service”

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Posted 4 years ago

“Extremely long wait. Barely any updates. My parcel still has not arrived.”

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Posted 4 years ago

“Website is often slow and disorientating to use. Order took longer to arrive than expected. Often have deals and discounts which is great, and prices are sometimes lower than boots!”

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Posted 4 years ago

“Felt i was being followed by staff (Barking branch manager). Had no personal space & eyes were on me like hawks. Made me feel uncomfortable & so I won’t shop there again!”

Helpful Report

Posted 4 years ago

“Im still waiting on my missing products! I placed an order over a month ago and it had two missing items on arrrival, ive contacted you via email and got told replacements would be sent, an email came through saying they were going to be dispatched. 9days later i recieved an email saying the replacements had been cancelled. Its now another week with no reply from your customer service, no products, and no refund. Youve taken my money and not given me what ive paid for... you have stolen my money! Im so disappointed in your customer service it is so appalling bad!”

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Posted 4 years ago

Superdrug is rated 3.1 based on 412 reviews