Superdrug Reviews

Name: Superdrug
Rating: 3.06

3.1 Rating 420 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting waiting my delivery have used them before and had no issues shame Royal Mail has let them down this time”

Helpful Report

Posted 7 years ago

“I was looked after quickly, professionally and very pleasantly by Blake at the Southside shopping centre Wandsworth. Its so nice to be made to feel like a valued customer .”

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Posted 7 years ago

“Everything came on time and was as it was sold.”

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Posted 7 years ago

“Thank you for stocking the Pureplex range, I have never used a product that lives up to its promises so much, all of the range is amazing,when used together the shampoo and conditioner have tamed my fine and frizzy hair and given it a shine, I have been back for more 3 times already,it is a very reasonable price for the quality.Superdrug offers are always very competitive and there is such a good choice.”

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Posted 7 years ago

“Brilliant range of goods, excellent bonuses and offers, great free delivery. What's not to like?!”

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Posted 7 years ago

“special offer of buy one get 2nd half price but only had one so could not buy2nd at reduced price.”

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Posted 7 years ago

“Always friendly on the till although I was looking for a specific item and there was no staff around to ask”

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Posted 7 years ago

“Products all arrived quickly and were good prices”

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Posted 7 years ago

“Reserved items on line that were all under half price. Picked them up in 24 Hours.”

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Posted 7 years ago

“Parcel was very well packed and speedy delvery”

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Posted 7 years ago

“Efficiency levels very high. Staff knew where products were and how much they were. Small queue, which then disappeared as tills were opened. Store very well organised and very neat. Staff smelled cleaned and fresh.”

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Posted 7 years ago

“Prompt service, great value”

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Posted 7 years ago

“Absolutely excellent service. Items are great value for money. Delivery is quick.”

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Posted 7 years ago

“Easy to use website, lots of good offers, everything I need and free delivery if you sign up. No unwanted spam type emails from them either! Reasonably quick delivery and the chance to get quicker delivery if you pay a bit extra. Occasionally get a few free samples as well.”

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Posted 7 years ago

“The shop is nicely laid out and there is a large selection of products. The staff are always friendly.”

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Posted 7 years ago

“Delivery was amazingly fast and buying the products online was super easy.”

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Posted 7 years ago

“Delivery was amazingly fast and buying the products online was super easy.”

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Posted 7 years ago

“Bought two jars of a L'Oreal face cream for less than one would have cost me at our local supermarket.”

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Posted 7 years ago

“The staff is always helpful in finding things or giving advice. The customer service at the Pharmacy is extremely kind and caring.”

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Posted 7 years ago

“Really quick delivery and well packaged. Good selection online and easy returns”

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Posted 7 years ago

Superdrug is rated 3.1 based on 420 reviews