Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 412 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Superdrug made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reserved items on line that were all under half price. Picked them up in 24 Hours.”

Helpful Report

Posted 6 years ago

“Parcel was very well packed and speedy delvery”

Helpful Report

Posted 6 years ago

“Efficiency levels very high. Staff knew where products were and how much they were. Small queue, which then disappeared as tills were opened. Store very well organised and very neat. Staff smelled cleaned and fresh.”

Helpful Report

Posted 6 years ago

“Prompt service, great value”

Helpful Report

Posted 6 years ago

“Absolutely excellent service. Items are great value for money. Delivery is quick.”

Helpful Report

Posted 6 years ago

“Easy to use website, lots of good offers, everything I need and free delivery if you sign up. No unwanted spam type emails from them either! Reasonably quick delivery and the chance to get quicker delivery if you pay a bit extra. Occasionally get a few free samples as well.”

Helpful Report

Posted 6 years ago

“The shop is nicely laid out and there is a large selection of products. The staff are always friendly.”

Helpful Report

Posted 6 years ago

“Delivery was amazingly fast and buying the products online was super easy.”

Helpful Report

Posted 6 years ago

“Delivery was amazingly fast and buying the products online was super easy.”

Helpful Report

Posted 6 years ago

“Bought two jars of a L'Oreal face cream for less than one would have cost me at our local supermarket.”

Helpful Report

Posted 6 years ago

“The staff is always helpful in finding things or giving advice. The customer service at the Pharmacy is extremely kind and caring.”

Helpful Report

Posted 6 years ago

“Really quick delivery and well packaged. Good selection online and easy returns”

Helpful Report

Posted 6 years ago

“They are really helpful and very friendly and help you to find products that you actually need and dont try and sell you things you dont want or need.”

Helpful Report

Posted 6 years ago

“Very friendly staff at the Truro store who were knowledgeable, helpful and made me feel like a valued customer.”

Helpful Report

Posted 6 years ago

“Forget the points I want my goods faster. Royal Mail has been waiting for my parcel 2 days now. I'm sick of waiting. Shopping elsewhere in future.”

Helpful Report

Posted 6 years ago

“First time ordering online with Superdrug. It was easy, they had what I wanted and the items were also on sale. I also registered for a digital beauty points card which entitles you to free standard home delivery and next day delivery to your store. All good.”

Helpful Report

Posted 6 years ago

“I bought cosmetic items from the store. I price was genuine and product quality is good.”

Helpful Report

Posted 6 years ago

“Always good products, not tested on animals. Wish the delivery was faster though”

Helpful Report

Posted 6 years ago

“Quick delievery, always keep you updated with emails”

Helpful Report

Posted 6 years ago

“I purchased some perfume and gift sets, service was good, they were delivered on time. I had no problems and am happy”

Helpful Report

Posted 6 years ago

Superdrug is rated 3.1 based on 412 reviews