Login
Start Free Trial Are you a business?? Click Here

Superdrug Reviews

3.1 Rating 412 Reviews
52 %
of reviewers recommend Superdrug
3.1
Based on 412 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Visit Website

Write Your review

Superdrug 1 star review on 17th July 2022
Elizabeth Christie
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 1 star review on 9th April 2022
Where Is My Refund.......
Superdrug 1 star review on 22nd October 2021
Monica Chaplin-Ford
Superdrug 1 star review on 22nd June 2021
Annie
8
Anonymous
Anonymous  // 01/01/2019
Very good range of products and free delivery members no matter how much you order.
Helpful Report
Posted 7 years ago
I ordered some items for it to be delivered to the store and it was super late but I really needed it for the following day. I called and the employee searched and searched for the items and found it and called me back to informed me I could collect my stuff. I really appreciate their effort.
Helpful Report
Posted 7 years ago
Superdrug never fails to impress. Their offers blow Boots out of the water, and you can get free delivery if you have a Health & Beauty card. Their delivery is prompt and I've never had any cause for complaint!
Helpful Report
Posted 7 years ago
Goods arrived in perfect condition and on time.
Helpful Report
Posted 7 years ago
They had multiple delivery options and their website categorised each sale or special event neatly so I could browse through easier
Helpful Report
Posted 7 years ago
Extremely happy with my purchase
Helpful Report
Posted 7 years ago
Extremely happy with my purchase
Helpful Report
Posted 7 years ago
I love the fact Superdrug offers free delivery for their beauty card members. No matter what you buy, it's really helpful when I just need deodorant and some baby wipes and it gets delievered to me. They have nice incentives like 10% some days for card holders and they provide makeup brands like MUA which are so cheap and great.
Helpful Report
Posted 7 years ago
very easy to find the products you are looking for but the checkout is slow and takes ages to reload.
Helpful Report
Posted 7 years ago
I discovered the Hornchurch branch of Superdrug only comparatively recently. In addition to the superb offers and products they regularly stock, I always leave the branch feeling that I have had excellent customer service, especially at the till. The staff at this branch are friendly, warm and helpful without being pushy. Nothing is ever too much trouble. I am one happy customer!
Helpful Report
Posted 7 years ago
Very friendly & helpful staff
Helpful Report
Posted 7 years ago
cheap products and free delivery. Delivery was fast
Helpful Report
Posted 7 years ago
Friendly staff offering advice and wishing you a good holiday. Good, fair prices
Helpful Report
Posted 7 years ago
Really great product range with prices for every budget. Only gripe is the queue wait is often quite long and the queuing area clogs up the make up section.
Helpful Report
Posted 7 years ago
Superdrug is a retailer that consistently delivers a wide range of beauty products and has regular offers that are competitive and very good value. They are constantly updating their lines and when they stock new lines pitch their promo offers at a wide target market.
Helpful Report
Posted 7 years ago
Good range of toiletries makeup & perfume. Free delivery & always arrives promptly & well packaged.
Helpful Report
Posted 7 years ago
I placed an order of 2 items. Both arrived together and on ths estimated date. It didnt take too long to arrive and overall happy with my purchase.
Helpful Report
Posted 7 years ago
I do all of my toiletry and make up shopping from superdrug. As a card member I get free delivery which makes it even more worthwhile. And I noticed that items are a lot more cheaper there as opposed to sainsburys and boots.
Helpful Report
Posted 7 years ago
The young man who works in London Bridge station shop is a delight to be served by.
Helpful Report
Posted 7 years ago
First time user of Superdrug online and it was a great service. Easy to navigate round the website and find what I needed. Easy to find special offers and all items delivered quickly with great updates to know everything was on track. Will use again. Thank you :)
Helpful Report
Posted 7 years ago
Superdrug is rated 3.1 based on 412 reviews