Sweater Chalet Reviews

Name: Sweater Chalet
Address: 4344 Latin Ln, Columbus
Rating: 4.75

4.8 Rating 409 Reviews

93 %

of reviewers recommend Sweater Chalet

Company Reviews

Questions

Metrics

4.8

Based on 409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

6146848401

Email:

sales@sweaterchalet.com

Location:

4344 Latin Ln
Columbus
43220

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Sweater Chalet 5 star review on 10th October 2020

Anonymous

Sweater Chalet 5 star review on 13th June 2018

Anonymous

Anonymous // 01/01/2019

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“Service was outstanding quality of garment was impeccable arrived exactly on time”

Helpful Report

Posted 4 years ago

“I purchased the Dachstein Woolwear Herdsman Jacket and it is such a high quality garment. It fits perfectly and is amazingly warm. The people at Sweater Chalet were very helpful picking out the right size. And shipping was very fast. I could not be happier. Well done.”

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Posted 4 years ago

“I recently purchased some wonderful men's winter gloves from Sweater Chalet. They are perfect! Made of Austrian wool which should last a lifetime with proper care. My order was processed promptly and professionally. My husband loves them. He suffered all last year without good gloves; an absolute necessity in winter in Connecticut. 1 x "https://www.sweaterchalet.com/dachstein-woolwear/dw-2111-adult-gloves/#cc-m-product-11727260231Leather Trim Gloves Black 7.5" (Item No.: DW-2111-Black-75): $79.95 Total for all items: $79.95”

Helpful Report

Posted 4 years ago

“Quality article, delivered on time. Will order from the Sweater Chalet again in the future. A non-risk option! Wayne”

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Posted 4 years ago

“Thank you for great service shipping was very fast and the quality of the socks I received was top notch and very warm I will definitely buy here again again thank you for great products”

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Posted 4 years ago

“I received only a pair of socks from the 2 pair I ordered. I wrote an email to your company at the same day I received the package. No reply yet......”

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Posted 4 years ago

“The mitts fit fine but the gloves are not sized the same and are small.”

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Posted 4 years ago

“I am a UK customer. Ergo quite remote. I messed up my size order and had to return the goods in exchange for a larger size. The help I received for such a small purchase went way beyond what one could expect. I was constantly emailed with progress reports and my exchanged goods were a free upgrade on what I paid for originally. Nice people.”

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Posted 4 years ago

“Very pleased with the service and swift delivery half way around the world in the middle of a pandemic. Highly recommend.”

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Posted 4 years ago

“The throw is just beautiful. The design is so well done and the craftsmanship is top level. It is soft and cozy.”

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Posted 4 years ago

“I can't wait for it to get cold so I can wear these glorious woolens!”

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Posted 4 years ago

“I love my mittens! They came with a sweet treat and sweet note :).”

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Posted 4 years ago

“Thanks for quickly answering my queries and despatching my order. Very reasonable product price and delivery fee - even to Australia in the middle of a pandemic! The mittens are exactly what we’d hoped for. Just a great experience all rounds - thank you Sweater Chalet.”

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Posted 4 years ago

“I’m so happy that I found the gorgeous socks I bought in Austria in the 1980s The web site helped me buy the socks and I received them quickly Thank you”

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Posted 4 years ago

“I haven't used them in winter yet, but they feel durable and nicely made. I'm sure they'll be a nice fit for an IL winter.”

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Posted 4 years ago

“Cozy socks to savor through all the colder months. Well worth it!”

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Posted 4 years ago

“Fantastic customer service. Trusted seller. Needed help with sizing.... sweater arrived.....Perfect Fit. Will definitely be a return customer.”

Helpful Report

Posted 4 years ago

“very bad, so bad that I didn’t continue shopping even though I really liked the product and it was a good discount for blanketI took a wrong size of hat. I sent a hat refund letter three or four times and each time I wasted time on it but I never learned the refund sticker.”

Helpful Report

Posted 4 years ago

“I have made several purchases from Sweater Chalet, and been very pleased with each of them - both in terms of delivery, and the beautiful products themselves. I'm actually looking forward to colder weather just to put my woolens to use! Also looking forward to future purchases.”

Helpful Report

Posted 4 years ago

“I bought a pair of Dachstein mittens and unfortunately, they were the wrong size. I have been trying for weeks to get advice on a larger size as I wanted to replace the ones I bought with a larger size. Despte initial feedback, Sweater Chalet has gone quite and I am unable to get any communication from them. In accordance with their stated policy, I have decided to seek a refund and have asked the firm to confirm that before I return the too small mittens at my expense. No answer..... Buyer beware. They were once a great company, but not anymore, in my experience.”

Helpful Report

Posted 4 years ago

Sweater Chalet is rated 4.8 based on 409 reviews