takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“received item ordered on morning of 17.12.2020. Packaging badly damaged. Looks like it was uplifted from a salvage shop and delivered. Takealot had tape across the box, which will obviously damage the packaging when removed. seems like they have LOST THE ESSENCE OF CUSTOMER SERVICE.”

Helpful Report

Posted 4 years ago

“Absolutely terrible service. Ordered 3 item on 27 November. Out of 3 only 2 were in stock. Items were supposed to be delivered on 14 December. Still waiting on 15 December. Been through 5 plus agents. All promise to "Escalate it to the relevant department".”

Helpful Report

Posted 4 years ago

“I ordered 3 products from Take-a-lot over the Black Friday weekend. When I checked out and before I paid, I was taken to a screen to choose a free product, I chose a cheap chinese headlamp as the free gift. I thought that I would give this to my father for his birthday which was in a few days. When my order arrived, there was NO packing slip, the box had one piece of tape to seal it closed and the delivery sticker and barcode sticker were placed on either side of the tape. The box contained 3 x items. 1 x of these items was the free gift, the headlamp. The other 2 x items are those which I had paid for however the 1 x item I had paid for was missing. I complained to Take-a-lot. First they informed me that if the box was not damaged, they would not be held liable. I complained further, sending them pictures of how pathetically the box had been sealed, etc. I also sent them pictures of the free gift which had 2 x sticker barcodes, the label of the product which was missing and another barcodes sticker. Now Take-a-lot has informed me that I must return the free gift (which I have already given to my father for his birthday), and they will then replace the missing item I purchased but never received. This is blatant THEFT...... I PAID FOR A PRODUCT WHICH NEVER ARRIVED and Take-a-lot has REFUSED to acknowledge that the product I PAID FOR was not delivered to me. This is DISGUSTING BEHAVIOUR on the part of Take-a-lot. It is theft, they have stolen money from me”

Helpful Report

Posted 4 years ago

“You guys are awesome! Placed an order and it was delivered far earlier than proposed delivery date. We need such a service now with Covid-19 being such a scare. Great work guys, keep it up.”

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Posted 4 years ago

“I will never buy from takealot again and advise the public not to as well.I ordered a key board for my son.They missed the promised delivery date and when I enquired,they cancelled my order.They never had the decency of calling me but rather send a mail and not even furnish reasons as to why it was cancelled .”

Helpful Report

Posted 4 years ago

“Good day I received my second table (The first table ordered was damaged) from Takealot new Germany, Pinetown. Fortunately I opened the boxing at dispatch in front of the clerk. The table was brand new however, once again there was a dent in the table. Whoever puts them on the truck or offloads the stock is damaging the stock. I have no idea if I will get another table prior Christmas. Does Takealot Manager Thabani (New Germany Depot) not view the stock received or is he too lazy at his job. Why is our parcels getting damaged? We are paying for a service. Please could the KZN regional manager please contact me or could you supply me with their numbers.”

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Posted 4 years ago

“Thank you for your exceptional delivery service.. Your app is great.. Your delivery is awesome and quick.. Informing us of the progress is exceptional.. Thank you guys keep up the good work.. Well done”

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Posted 4 years ago

“Take a lots customer service had become so much better over the years. I'm truly impressed with their effort to respond, their quick turnaround time and friendly delivery guys. I've recently done a return on a tv (I found a better deal on takealot). THe delivery guys were very professional and helpful. The finance guys did the refund within days. Well done and keep up the good service.”

Helpful Report

Posted 4 years ago

“I ordered a product and they didn't give me the product I ordered, I don't want this thing.”

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Posted 4 years ago

“What the F takealot!!! I was busy with a transaction in purchasing a new TV wich was on your exclusive blue dot sale. When the payment was almost finalized you gave me an error, okay so after doing the whole process all over again (which was so annoying), you miraculously add R2000.00 on the same product. How is this even possible???? In a few seconds??? This is total BS!! I will never ever do business with you again, nor will my friends and family. You can go F.u.C.k yourself”

Helpful Report

Posted 4 years ago

“Ordered with credit card, and everyone knows it can take an hour or 3 for payment to go through. Got 2 emails saying order is cancelled after my bank notice that amount was paid. This was followed by an sms that item will be delivered at certain time. This is confusing messages which makes one careful to use this platform”

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Posted 4 years ago

“I am not sure what's the point paying for express delivery from Takealot because they always make sure they deliver to me at the latest possible moment within their SLA. The sad part is that I live less than 10 kilometres away from their Warehouse in Johannesburg, so instead of delivering to me first, they end up delivering to me last. That is really stupid..!!??”

Helpful Report

Posted 4 years ago

“People should be very careful when buying online with Takealot, they deducted 4 times the amount that was actually due. Despite proof of the fraudulent transaction, I have been waiting for a week to get a refund of the amount stolen out my account. I have wasted hours of time and wasted airtime to get it sorted, to no avail! Be careful shoppers! Best option is NOT to shop on-line with TAKEALOT!”

Helpful Report

Posted 4 years ago

“Ordered a generator from Takealot. This generator was faulty and having surges. One of the surges damaged my coffee machine. Takealot worked well to Process the refund for the Generator. However. I still am waiting for compensation for the refund. Takealot should have payed for my damages or got there supplier to pay for it.I expected better from Takealot as have used them many times.”

Helpful Report

Posted 4 years ago

“Such horrible and fake customer service, smiles are non-existent with this horrendous and completely unprofessional company that misled and mishandled me on 3 separate ocassions in a row. This after I had to deal with poor customer service from Vodacom, Rain and MTN. I ask to speak to a manager 3 times and get ignored, all I get is a heartless copy and pasted apology via email. I have been a long standing and loyal patron of the Company for many many years and buy basically eveything from them and yet they couldn't be bothered to call me, when requested to. This after numerous false promises and extremely uncaring and very poor customer service to say the very least, I am now left with no other option than to seek counsel as to how to go about doing something within my legal rights to fight this underhanded behaviour I have been subjected to, I have been lied to and misinformed too many times now and will not recommend or support this rubbish company ever again, unless something is done and standards are brought back to how they used to be. Tomorrow I expect compensation and a huge apology from all involved in this huge mess created by Takealot.com. My times has been severly wasted by incompentance and a serious lack of any and all customer care!!! I am serioiusly furious right now and putting you on my to sue list, which had included ?Vodacom but at least they had the common sense and decency to apologise and compensate me, Rain I am going to sue for thousands of rands still, they now ignore any correspondence with me, MTN I am emailing a huge letter of complaint this weekend and threatening to sue for broken promises as well. I have huge evidence against all these companies and now against yours as well. Unless something is done to rectify this mess soon, expect more from me to follow!!!”

takealot 1 star review on 14th November 2020

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Posted 4 years ago

“What a rubbish company, I have phone evidence and email evidence against them and now they are avoiding me entirely for some reason, I have requested a call from a manager or supervisor about 10 times now and so many broken promises and lies, so now I am going to sue them and expose them.”

Helpful Report

Posted 4 years ago

“As a seller I can tell you takealot damaged 1000s of rand if my products I’ve see how their drivers throws the boxes, the kept over R14 000 of my money in sales but they want their 15% cut of the profit, there 20% for delivering the parcel and R345 subscription fee every month, when a customer returns the product because they changed their mind takealot doesn’t put it into stock they rather lose it. This is our takealot works against South Africans, Foreigners will be successful in our country while our own people like takealot will break us down. They suspended my account right in season and doesn’t want to pay me my money for sales. I have sent emails no response and phones don’t work. As a small business that suffered terribly during COVID -19 I feel like they just cut my hands off because all my money was invested in my products”

Helpful Report

Posted 4 years ago

“Before you buy from Takealot, please compare prices. Before a sale, prices are signifantly inflated and then discounted - therefore the sale price is the same or more than the general retail price. I have contacted Takealot re: this issue and they claim they have no control. They were very condescending. Personally, I'll look for products elsewhere before supporting them.”

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Posted 4 years ago

“Takealot cancelled my order and said item isn't available. It is in fact available with the exact same supplier, but at a higher price. They basically made a mistake and are lying to me to save themselves some money. Purchases should be honoured”

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Posted 4 years ago

“Bad , bad service. for an online business strange enough difficult to get hold of customer dept, yet alone they getting back to me. When i did my order, they received their funds, now I must wait to return my call.”

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Posted 4 years ago

takealot is rated 2.5 based on 579 reviews