takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

Company Reviews

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Metrics

2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best service provider Return policy is 5 star”

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Posted 8 months ago

“The best place to shop”

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Posted 10 months ago

“Very good service from Mr rose takelot driver excellent service ontime very friendly working atlantis area .keep it up Buddy”

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Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

“Thank you Takealot,for helping me to deliver my order so quickly. I quickly got feedback on an e mail I sent to them. My order was deliver the next day. Thank you”

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Posted 1 year ago

“I have always great service from Take a lot and especially their drivers - Sibusiso Zwane has been delivering to me for some time, and is a fantastic gentleman who always accommodates me to where and when if possible. Take a lot has it all, quick and friendly with good prices.”

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Posted 2 years ago

“I had a great experience at Takealot Cape Town's new pickup premises in Richwood. What a pleasure. In and out under 5 minutes. The staff are friendly and helped me quickly with a smile. From the security person at entrance, to the quick meet and greet and then pick up area. New premises as good as the old just more spacious and open. Thank you will definitely come pick up my purchases in future again.”

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Posted 2 years ago

“I have never had any problems with Takealot. When I place an order I am always at peace that I will receive the correct items in a reasonable time period. The staff are extremely competent, from the pick up point staff right through to management and customer service. I always find the best prices on Takealot and if I think something is too expensive I add the item on my wishlist and Takealot always sends me a notification when it's on special. I had 2 returns so far due to ordering incorrect sizes and Takealot happily refunded me and the items where returned. They gave me the option of either keeping the credit to use with my next order, or pay back into my account. I think this is the best company ever!!!”

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Posted 2 years ago

“This service is beyond great....”

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Posted 2 years ago

“We order a lot from Takealot online store. Very prompt & quick service have never ever not received an item that we ordered & paid for, also done some returns and my basket was promptly credited. Very happy customer”

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Posted 2 years ago

“Best service I've ever experienced! I bought 2 tablets. On receiving them I saw the one's screen has a crack. I asked for a replacement on the 19th of July. The broken tablet was picked up on the 21st also is the replacement tablet delivered ! thank you Takelot of such good service!”

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Posted 2 years ago

“As a first-time buyer, I'm impressed with the excellent service & speedy delivery from Takealot.”

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Posted 2 years ago

“We regularly order through Takealot and I am truly satisfied with their service! At times we order from other companies too just to realize that we prefer the excellent overall service from takealot. If you had a bad moment with them, try again - you will not be disappointed.”

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Posted 2 years ago

“Best customer service from Gaby at Kempton park pickup point, she's the best at what she does n treated me like a valuable customer. Service providers like Gaby are rare to find. Thank you n keep up ur good job.”

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Posted 2 years ago

“Amazing sevirce goods got there on time”

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Posted 3 years ago

“I am happy with Takealot...... I have been ordering from them for a while now and I have never been disappointed........ I am a happy customer 🥰”

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Posted 3 years ago

“Thank you Takealot for my delivery and for the refund you are the best will order again soon... Super excellent service”

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Posted 3 years ago

“Take a lot supplied faster than everyone else. Always early, good priced and quality products.”

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Posted 3 years ago

“It’s not the company but the people. I would just like to say a huge thank you to Bevan T, thank you so much for going over and above. I will continue to use this company based on your service”

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Posted 3 years ago

“I've ordered via Takealot many times and they have never disappointed me. From ordering to delivery..... 1st rate!”

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Posted 3 years ago

takealot is rated 2.5 based on 579 reviews