“Absolutely dreadful company. Never received a renewal reminder, had no idea it was on auto renewal, never wanted that at all, saw the money pending from my bank account, not taken just pending, contacted them THE DAY OF THE RENWAL before the money has been taken. They refused to let me cancel and took the full amount. I explained repeatedly i hadn't used the card in the last year, couldn't afford to eat out, could not afford the payment. They completely refused to not take the payment, took the full amount, absolutely nasty behaviour. Said they sent a reminder email but funnily enough, theres non in my mail or junk mail despite the letter telling me they had taken the money came straight to my in box. Would never recommend anyone take out, if they have to keep customers by acting like this it tells you what sort of company they are.”
“I was charged £39.99 on 17 Sep 2025 for a tastecard membership I did not intend to renew. I didn’t receive (or notice) any renewal reminder. After I queried the charge, tastecard told me my membership was on an ongoing subscription and refused a refund, saying a reminder email was sent on 07 Aug 2025 and that I hadn’t cancelled before renewal. They’ve cancelled future renewals but kept my membership running until 17 Sep 2026, which I don’t want and didn’t knowingly renew.
This experience feels unfair and opaque: unexpected auto-renewal, no goodwill refund, and a scripted response. If you try tastecard, set a reminder to cancel well before the renewal date and confirm that cancellation actually processed. I won’t be using tastecard again.
(Reference: £39.99 renewal on/around 17 Sep 2025; support email from “Riley” declining refund.)”
“Absolutely HORRIFIC company. AVOID AT ALL COSTS. Customer service is terrible, advisors are rude and unhelpful. The company auto renew and argue they have sent out auto renewal emails - these hadn’t been received by me and none received by post. They renewed my tastecard on the same day my old one ended then made me jump through hoops and have to email to request a subscription cancellation (this is against the digital markets and consumers act 2024 which states cancellation needs to be as easy as sign up. It wasn’t). They have then refused to refund me although they have cancelled the subscription even though I am entitled to a 14 day cool down period as per the digital markets and consumers act for subscription renewals. DO NOT SIGN UP. Keep as far away from this robbing, thieving company as possible. I will be reporting to the consumer ombudsman.”
“Unethical Auto-Renewal and Poor Customer Service
I feel deeply let down and frustrated by Tastecard. Without any prior notice, they auto-renewed my subscription and charged me £29.99 — money I simply couldn’t afford at the time, as I’m currently in a financially difficult situation. The most upsetting part is that I never used the service, not even once throughout the entire membership period.
I emailed them three times, explaining my situation and asking for a refund. Each time, they dismissed my request, simply stating that I had agreed to auto-renewal when I initially signed up. There was no reminder or warning before the charge was made — something most ethical companies do as a courtesy.
In my opinion, this is a violation of basic consumer rights and a shady business practice. A company that truly values its customers would at least offer some flexibility or understanding, especially in genuine cases like mine.
If you're considering signing up for Tastecard, beware. Read the fine print very carefully, and be aware that once they have your card details, they will charge you again without warning. I feel scammed and powerless, and I wouldn’t recommend this service to anyone.”
“This card is no longer as good as it used to be. Very limited places accept on a weekend. Would never purchase again. Please do not waste your money.”
“Charged me for a subscription I cancelled in the trial period (through their app), and have no way in which to contact or dispute this except generic customer inquiries. I cannot even get a password to access the account online, as their password recovery tool does not work. Their service is a scam. Do not use any trial period.”
“None of the offered ever work. Evening if you take the cards to the counter (Morrisons Cafe). Pizza hut didn't work. Just tonnes of messing around with passwords and unlocking codes for poor offers that don't usually work.”
“I need a refund for some theatre tickets bought through Tastecard as the show was cancelled. Nearly a week later I'm still waiting. The customer service is absolutely abysmal.
Must have sent about 10 emails and just keep getting passed from one department to another. Never again!”
“This is a rober company. I have cancelled my subscription last year and got the confirmation email that it has been cancelled. And this year, out of blue, they again sending me renewal email. That's ridiculous! This is how they trying to get your money off you! They are re-activating the renewal and the money should be taken in a few weeks. Can you imagine if you miss this email? How much profit did they do acting like this?! Not a genuine company. Would never ever recommend it to anyone.”
“Useless company, accidentally signed up to the trial and then got debited even though never used it and nothing close by to use it with. Waste of money. Tastecard wouldn't refund me. Don't join, such a scam”
“Tried signing up for tastecard...got through to payment and then nothing.... keep checking my bank account to make sure they haven't taken the money..”
