“MonsterONE offers a great selection of digital assets, and I’ve always found useful resources for my projects. The platform is well-organized, and customer support has been responsive and helpful. A great service for designers and creators”
“I bought a WordPress template from TemplateMonster and I’m very happy with it! There are many options to choose from, the website is easy to use, and the templates are high quality. Customer support is fast and helpful. The installation was easy, just followed the documentation guide, everything works perfectly. Thank you for saving me tons of money! Greetings from Serbia!”
“I purchased a theme from TemplateMonster, and after the six-month support period expired, the theme started having compatibility issues with Elementor. The page builder stopped functioning properly because the theme was no longer up to date. I contacted the theme author, who promptly fixed the issue, but they informed me that TemplateMonster was taking a long time to approve the update that would resolve the bug and restore full functionality.
When I reached out to TemplateMonster support, they claimed that the update had been released on January 30th, 2025. However, I never received any email notification about this, nor did my account dashboard reflect any new status, update, or release information in any way. I had been waiting for weeks, unable to work on my website, all because TemplateMonster failed to communicate transparently.
I raised my concerns with their support team about the lack of transparency, only to have many of my questions ignored. Instead, they told me that my support had expired and that I would need to renew it for $77. However, it is not my responsibility to pay for an update that should be made available to all customers, regardless of support status.
TemplateMonster’s handling of this situation feels dishonest and misleading. Their lack of communication and refusal to address a critical issue shows a complete disregard for their customers. This was my first purchase from them, and I deeply regret it. I will never buy from TemplateMonster again—this experience has been frustrating, disappointing, and a complete waste of time and money. Their customer support is terrible, and their platform lacks basic transparency regarding updates.”
“The worse support ever! Site was working fine for a few months until I got a notification to renew license. It somehow disappeared and upon reentering the purchase code, was told it is not valid! So I contacted TM support and was hand balled from one support to the other like a football game! Then I was told I have to renew support to get help from the author. This is how they keep making money from you. Not helpful at all when You have traffic and making sales only for everything to come to an abrupt halt! I will certainly look for a better plan with a PROFESSONAL template company.”
“I've been buying from Templatemonster.com for years and they've never failed to deliver! High quality of templates, support is always top-notch!! I highly recommend this website if you need a template for a fair price to built your own site!
Special thanks to the whole sales team, who always push you in the right direction considering your requirements! SUpport is always there for you, amazing experience!! :D”
“Are you a victim of an online investment or has been scammed?Kindly narrate how your Money or Btc was Stole. I guarantee you hundred percent your bitcoin/money can be recovered in total reach out to Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m
Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“I recently bought a template from TemplateMonster, and overall, I’m really happy with it. The design was exactly what I was looking for, and it was pretty easy to customize once I got the hang of it. I did run into a few minor issues during installation, but their support team was quick to help and got everything sorted. It’s nice to know they’re responsive when you need them. I wouldn’t say everything was perfect from the start, but with a little patience and support, my website turned out great. I’d definitely consider buying from them again”
“I bought the Corzo template and after many days and hours, you need to be a fulltime coder to use it. So much for getting a "template". They are not what they used to be. So I contacted support and look into the $199 addition support to help me get my site done. Phil the tech support told me it will be another $500 to this. So frustrating. I can't afford a web designer but truly buying a template isn't the way to go either.”
“I bought a template, and when I came to download it, my AVG antivirus stopped the download and reported a virus. This happened twice, so I contacted Template Monster. I have been told that the only way to get a refund is to ask the author of the template for help and allow them to access the server and system I am having problems with so they can fix it. So instead of them hacking into my system I am to let them in. Ridiculous. Avoid this company.”
“Buyer beware!!! I bought the Lawsuit clothing theme from them and had issues from the start. I noticed when buying the theme, that you could pay more to have them install it. This should have been a red flag. The theme had and old and incomplete walk through. I immediately asked for a refund, within the first week. They provided a new and updated walk through, but when I un-installed and re-installed, none of the theme required plugins installed. I searched for them on the wordpress plugin store, but they were not available. So again, I asked for a refund. I was told their "compliance team" was able to install the theme correctly. All this happened in less than 30 days. It seems like Templatemonster cares more for their pocketbook than they do for their customers.”
“We purchase the Elecgreen theme from this Template Monster, as Elecgreen does not mentioned it can not support some function of Elementor, so we can not use this theme any more. As we purchased within 14 days, we asked for a refund, but Template Monster refuse to refund with their reason is that we already downloaded the theme.
Most theme vendors on this site are small makers, ThemeMonster do not provide refund even you can not use the theme because of problems from the maker, you have to pay attention.”
“These muppets just tried to scam me by charging me twice for the same template. I paid and then was testing it on a new site which was then abandoned and wanted to use it on the new domain so they told me to pay again.
That is so dishonest and fraudulent.
Avoid these people and use respected services who won't try to scam you.”
“TemplateMonster is prone to providing misleading information, with chat representatives resorting to dishonest tactics to encourage placing an order. Unfortunately, post-purchase support is lacking, leaving customers without assistance. Additionally, the company charges for installing apps that are readily available for self-download from the app store. When questioned, the chat representative claimed exclusivity, implying these apps couldn't be obtained from the app store, adding to the overall perception of the company engaging in questionable practices and prioritizing financial gains over customer satisfaction.”
