The Fragrance Shop Reviews

Name: The Fragrance Shop
Rating: 1.52

1.5 Rating 204 Reviews

13 %

of reviewers recommend The Fragrance Shop

Company Reviews

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Metrics

1.5

Based on 204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Fragrance Shop 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If u have purchased an advent calendar this year check the contents ASAP if you do not have pink Versace in the 1st December box then u have been scammed by the fragrance shop , they have been selling last years calendars as this years they did this 2 me so check your calendars good luck all”

Helpful Report

Posted 2 years ago

“THIS IS SUCH A TERRIBLE COMPANY IT MUST BE GETTING TO THE THEIFS BECAUSE THEY HAVE STOPPED ME COMMENTING ON MY OTHER FACEBOOK ACCOUNT AND TOOK MY COMMENTS DOWN ASWELL THEY ARE NOTHING BUT THEIFS...THEY TOOK 201.39 OUT OF MY BACK FOR NO REASON AT ALL NEARLY 2 MONTHS AGO AND I STILL CANT GET IT BACK OFF THEM 200 QUID IS A LOT OF MONEY BUT THEY DONT SEEM TO SEE IT THE POLICE HAVE BEEN IMFORMED AND MY BANK IS TRYING THERE BEST TO GET IT BACK BUT I TELL YOU NOW KEEP WELL AWAY FROM THEM AND IF YOU BLOCK THIS ACCOUNT I WILL MAKE ANOTHER TWO CAN PLAY AT THIS GAME....... DO NOT BOTHER WITH THEM......”

Helpful Report

Posted 2 years ago

“Don't buy Advent Calendar!! Full of free samples! Supposed to be £300 worth of perfume! Paha!”

Helpful Report

Posted 2 years ago

“Waiting for a refund as never had an account with them my only mistake was i bought something for the shop and a year later they take money from me,even after i emailed them to say no i do not want to be a member. Stay away from this company and the customer service is no service at all BE WARNED THEY RIP YOU OFF”

Helpful Report

Posted 2 years ago

“Terrible company to deal with they took our money twice the second time they took it was two weeks later out of the blue 201.39 and that was the 10th September and still havnt got it back Customer Service on the phone and messages are unreal its like talking to Mr bean just beware DO NOT BOTHER WITH THEM THEY ARE USELESS....its gone on long enough I've never none anything like this ive supplied all the information and still nothing this is theft now so I'm contacting the police”

Helpful Report

Posted 2 years ago

“They rip you off they take money out of your bank account for items what they cancelled during to stock then two weeks later take the money out and keep it that was the 10th of September and I still having a job to get it back its classed as theft and they don't seem bothered the bank is putting a dispute through to get it back they are a waste of time STAY CLEAR OF THESES ROGUES”

Helpful Report

Posted 2 years ago

“Lovely young lady Ami took great pleasure in helping me buy the perfect gift for a family friend.. Love the new Hammersmith store”

Helpful Report

Posted 2 years ago

“After nearly one month my order still not arrived to my local store and when I did visit store there wasn't helpful and after one month delay I just get a refund which is not worth it at all , I suggest you do not waste your time with this company , do not buy from them. Order number FWUK55938914 just for proof.”

Helpful Report

Posted 2 years ago

“Fabulous new store customer service given by every member of staff at livat centre Hammersmith It's great to have a fragrance experience on the doorstep..”

Helpful Report

Posted 2 years ago

“Dodgy. No smell. No label. No amount on spray. Customer services are making customer do the work for refund.”

Helpful Report

Posted 2 years ago

“Awful, the explanation was poor when I got the membership, I had to contact to find the vouchers and then I wanted to cancel they took the renewal and have told me that they have refunded twice and havent. When I asked for the remittance as proof they ignored. However they still sent me information about my codes, then when I said it was cancelled they said oh we wont renew then but nothing about my refund. Terrible customer service.”

Helpful Report

Posted 2 years ago

“Ordered a 100ml product received 8ml! Had to call them to be told that they had made a website error and so instead of telling me, they had gone ahead shipped the much smaller item that I would never have bought for the price that I paid. Had to call 3 times to discuss as customer service did not call back. This company do not honour their website prices and can change your purchase for a lesser product without telling you. They now request that I go out of my way to return the 8ml product in order receive a refund for the 100ml product that I ordered and have an invoice for but have not received. SHOP ELSEWHERE”

Helpful Report

Posted 2 years ago

“Awful customer service! Contacted them regarding a product and gave me false informations! Now they won't take it back! Also very expensive compare to their competitors!”

Helpful Report

Posted 2 years ago

“The Fareham branch are so helpful and friendly. They give exceptional service and go above & beyond. If you was to see customer serve in operation visit them”

Helpful Report

Posted 2 years ago

“Ordered 2 perfumes on 8th december & supposedly delivered shortly after. Must have exchanged over 100 messages with TFS & had at least a dozen phone conversations, I came to the conclusion that 99% of them don’t know what they’re doing & just send a generic message back. I did everything they asked only to be told that Royal Mail said it had been delivered so that was the end of it (this was around 6 weeks ago), I called 2 weeks ago and spoke to a supervisor who told me that it had now been reviewed again in house and a refund was issued on the 8th. After not receiving the refund I called again at the end of last week only to be told that there had been a problem with Clearpay and they’d rejected the refund… which I’m sure their automated systems are capable of!!!! Was told it would be processed again, after nothing again I called back today and finally found the only competent person they must employ who told me she’d look into it and get back to me… half an hour later I finally received an email confirming that Clearpay had issued my refund! Took 4 & a half months & a lot of work on my part & reading the reviews on here I’m not alone in this! Keep persisting on your refunds, probably with less patience than I had & eventually you will get your money back. Safe to say I won’t be using them again, worst customer services I’ve ever known!”

Helpful Report

Posted 2 years ago

“Item never arrived 2 months and still no refund Keep getting fobbed off by customer service”

Helpful Report

Posted 2 years ago

“Absolutely awful service!!! Joined the membership ordered 3 weeks ago next day delivery still not received order, lied to by customer service over and over again raised a complaint was told within 72 hours someone would contact me with a resolution a week later and still not heard a thing from them and now they are ignoring my emails!!! I am taking legal action. Would never recommend this service, a shambolic service from the start and 22 emails later still no resolution!!”

Helpful Report

Posted 2 years ago

“Do not ever purchase anything from this company - they have polite, but useless customer service. I paid for a next day delivery which took three weeks. Two months later and ten emails, the refund which they acknowledge I am entitled too, has just not happened”

Helpful Report

Posted 2 years ago

“I went in the branch of Redhill Surrey. The young lady who served me was pleasant and helpful. My complaint is therefore directed to the company itself. First and foremost the the product I bought was far below in quality than the sample I tried. Secondly they do not issue paper receipts but ask you for your e-mail in order to send you one. The problem is that first you might not have an e-mail, secondly, if you have to go to another shop which might also sell perfumes, you might get involved in a embarrassing situation if you cannot produce a receipt to show that your purchase is from a different shop. The excuse they give you is that they want to save on paper. By the way I am still waiting to received a receipt although I received an e-mail from them asking me to give them a score. NO I WOULD NOT RECCOMEND THAT SHOP”

Helpful Report

Posted 2 years ago

“Ordered something before Christmas for next day delivery. Never arrived, and now almost 2 months later, I'm still chasing a refund. They confirmed they can see I haven't received the order. But refuse to do anything about it. Do not trust this companies service!!”

Helpful Report

Posted 2 years ago

The Fragrance Shop is rated 1.5 based on 204 reviews