THE OUTNET.COM Reviews

Name: THE OUTNET.COM
Rating: 1.55

1.6 Rating 112 Reviews

14 %

of reviewers recommend THE OUTNET.COM

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Metrics

1.6

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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THE OUTNET.COM 1 star review on 5th September 2024

Anonymous

THE OUTNET.COM 1 star review on 7th May 2024

R.A

THE OUTNET.COM 1 star review on 30th April 2024

Isabelle Du Bourg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The return label is not included on purpose. Impossible to request it from the customer service. Horrible! Never ever again.”

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Posted 2 weeks ago

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Posted 2 weeks ago

“I am very worried about the failure to refund or respond to my attempts to contact. Is the OUTNET struggling with solvency issues?”

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Posted 3 weeks ago

“Love it! Excellent service”

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Posted 4 weeks ago

“If i could give 0 I would.”

Helpful Report

Posted 1 month ago

“I advise against ordering from The Outnet. They appear to be a not trustworthy company. I am still waiting to be refunded 250 euros, for a return I made over two months ago. They told me to provide them with the receipt that shows that I returned the package, which I have sent them. Then they told me to wait, patiently. I waited and waited.. then I asked them for an update, and now they don’t respons to my e-mails. I am so dissapointed and frustrated, I have never experienced such bad customer service. In my opinion they are thiefs and they don’t deserve any stars.”

Helpful Report

Posted 1 month ago

“No customer service, count your blessings if you receive your order, forget about your money if you don't The Outnet refused to refund me my 200 euro order that I never received, or signed for. It has been 2 months of me asking for updates over email; they responded twice then ignored my emails.”

Helpful Report

Posted 1 month ago

“I ordered a pair of converse sneakers with two tones and they sent me wrong pair with wrong colors. I sent them back to exchange, they sent me the exact same shoes, they didn't even switch the pair. I emailed them many times and they answered same thing that they would get back to me. I asked them if they didn't have a correct pair I would return the shoes, if not they should have corrected.”

Helpful Report

Posted 1 month ago

“When purchasing from Australia if the order is over $1000 they sneakly add duty (10%) to everyhting you order. This isnt added as a line item but discretly under each item in your basket. When you look at the toal you assume it is correctly adding up the items in your basket but when your order is over $1000 the total of your basket now includes 10% so 500+501 which should total 1001 will actually show the total as 1101 adding $100 to your order which you may not realise. Very sneakily presented on screen. IF YOU WANT TO OVERCOME THIS NEVER ORDER MORE THAN $999 OR SPLIT YOUR ORDERS. lOVED THIS SITE BUT NOT ANYMORE.”

Helpful Report

Posted 3 months ago

“AVOID this company! I would give it 0 stars if I could. I'm a Canadian who has been online shopping from numerous merchants for more than 20 years. This is the ONLY company refusing to refund sales tax and customs because I'm residing out of the EU. NEVER experienced this before. You'll definitely regret it if you're a North American customer who purchases stuff from this company.”

Helpful Report

Posted 3 months ago

“I bought a sundress (silk and viscose) since I wanted to avoid polyester. The quality of it seemed to be great but quite sensitive. It ripped suddenly. The answer of outnet was “that the damage to it was caused by wear and tear and is therefore not faulty.” I wore it only four times! I expect a better customer care if buying high end cloth! I will avoid this company.”

Helpful Report

Posted 4 months ago

“Horrible service! If you're in the EU and need to return an item, it's going to be a damn nightmare! This is what they wrote me in an email and they're not responding anymore: 'I am sorry to know that you want to return your order 0605Z7WR12401H. To return your order, kindly attach the return label outside the box. You can drop off the package at your nearest DHL service point. As an alternative, I am happy to arrange a collection on your behalf by providing your collection address and preferred time and date of the collection.' Also, they wrote this on FB: 'Hi, the collection is from 11am - 3pm. If DHL has not arrived after 3, please kindly call 08442480844.' So, call DHL in the UK lol. I've never experienced such unprofessionalism on any serious online store. Avoid them because you will not be able to return anything which is the core of online buying! They are only sorry because you will have to return items which does not fit!”

Helpful Report

Posted 5 months ago

“I ordered a leather shirt from MAGDA BUTRYM and THE OUTNET sent me a UNAUTHENTIC item. I have sent several emails and they have not responded to any. It is the worst online shopping experience I have ever had. I find it incredible that a luxury goods sales platform from the NET-A-PORTER group sends a FAKE item. I expected an urgent solution and repair of the damage but didn't come. In the photos it is absolutely noticeable not only that they didn't send the same item I bought but also that the item they sent is not from leather but plastic. The inside tag isn't even the authentic from the brand but a chinese tag. I contacted them through Instagram as Customer Service didn't answer emails and they say I can return if I am not satisfied.”

Helpful Report

Posted 5 months ago

“Dreadful service,no refund after waiting 6 weeks for a 425 euros dress ! These people are crooks and are blaming missing item on UPS but will not refund the money”

Helpful Report

Posted 6 months ago

“An outnet rep recommended a size and it was too large. It happens. I immediately asked for a return and exchange, another rep seemed to be helpful, package picked up on the next mnorning (tracking number I can see it is in their location - Italy). Since then no update, no exchange. I have contacted them twice by email, once on the phone (don't bother: call center in India, they have no aothroity and read you scripted answers). They don't update until they have received AND PROCESSED your return. For how long? who knows? DO NOT BUY from them”

Helpful Report

Posted 6 months ago

“I have been a customer of the Outnet for several years. I liked the Outnet, the variety of clothes and their speedy delivery. However, the latest experience with them has been negative. I have been waiting for a refund following the return of three items for almost two months. They are using UPS which is very unreliable and had apparently lost the package on the return. Now the package appears to have been found but I have not had any update on my refund. I hope this is resolved soon but it is a shame as I will think twice before ordering from them again.”

Helpful Report

Posted 6 months ago

“I would give them zero stars if I could. Very poor customer service and they don't honor promised payments and refunds even when you have proof of hundreds of dollars that they owe you. Do not shop here or risk being scammed.”

Helpful Report

Posted 6 months ago

“Thieves is all this company are,paid for DHL 3-5 day delivery still no delivery,just wish I had read reviews before ordering.I won’t be so foolish again.”

Helpful Report

Posted 6 months ago

“While the content and prices can be good, they take payment immediately, then it took 1 month for my order to arrive, and despite sending my return over 1 month ago I have still not received my refund. I raised two complaints and they just send the same generic response. And then after posting this review on Trustpilot they did a PR spin saying a member of the team had contacted me which is categorically not true.”

Helpful Report

Posted 6 months ago

“If we good give negative we would ammiright. I’ll keep this short- I’d never purchased from this site before but heard this was part of Net-a-Porter which is very reputable. I’ve ordered from FarFetch and Norman’s numerous times through the years and all luxury, designer badges. Gave this a whirl- ordered several pieces and returned several. A McQueen sweater being one of them. A few notes: I NEVER EVER alter or remove tags I don’t do funky stuff like wear an item and return it. You know- fraudulent returns- I don’t do that. Anyway received an email a week later saying they processed the return but all items had processed except the McQueen (the most costly item in the lot). I called and the rep told me they said they didn’t process that return because it’s been worn! I could not believe what I had just heard- the tags, the sweater, every thing was in exact condition it was in when it got to me. I don’t wear deodorant so I know there weren’t deodorant marks. I never wore that sweater. (And ps. The earrings I ordered which I sent back, look like they had been worn for years and were cheap. Super tarnished Zimmerman’s.) the rep hung up on me after I calmly told him how very very bad this is- that sweater was in perfect condition with every tag attached and wrapped in tissue paper when it was packed up. I called back and a rep told me they would put in a ticket. I woke up this morning to a partial refund of the item but still no emails. They didn’t send an email discussing the reason they didn’t refund that sweater initially and they haven’t s by an email confirming the partial credit. All forms of communication a reputable organization would do since this is a banking transaction and those are agreements that a merchant must abide by when accessing a customers financial institution. AVOID this place. I will be taking this up with my bank but what I headache. I will never ever order from them again.”

Helpful Report

Posted 6 months ago

THE OUTNET.COM is rated 1.6 based on 112 reviews