THE OUTNET.COM Reviews

Name: THE OUTNET.COM
Rating: 1.54

1.5 Rating 115 Reviews

14 %

of reviewers recommend THE OUTNET.COM

Company Reviews

Questions

Metrics

1.5

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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THE OUTNET.COM 1 star review on 5th September 2024

Anonymous

THE OUTNET.COM 1 star review on 7th May 2024

R.A

THE OUTNET.COM 1 star review on 30th April 2024

Isabelle Du Bourg

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service and amazing delivery and returns! Thank you”

Helpful Report

Posted 6 years ago

“They never have delivered my shoes, and had not pay back my money! On the website you can write to presales and to after salens by you can't really send a message. On the emailadress you've got after ordering and paying, you only get a automated nothing saying answer, even if you put the proof of payment in it. How can I get my money back, that I need to buy shoes in a fysical store in my own town?”

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Posted 6 years ago

“I ordered an item and never received it. My credit card was charged full purchase amount, I called customer service and was told to wait 10 business days before I get my refund.”

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Posted 6 years ago

“I ordered a leather jacket online, my credit card was debited the amount (pre-authorization) and a few days later I received an email sorry, that item is out of stock and no longer available. A week and a half later they still hadnt reversed the credit card transaction. Ill never use them again- they sell items not in stock.”

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Posted 6 years ago

“They used to be great. Website and app easy to navigate, great product and specific sizing info. Then they went and changed the app and took away most of the product info, replacing it with very generic descriptions. They also changed it so you couldn’t just tap on the designer after viewing a certain product to see the rest of the pieces by same designer. THEN they changed from using DHL for international orders to a cheaper local alternative (but delivery charge remains same) and now it not only takes forever to get the item, but returns are also more complicated! I used to shop lots from them but no more!”

Helpful Report

Posted 6 years ago

“TERRIBLE company/experience. Twice I placed orders and twice they cancelled them (for no good reason) and without notifying me...and the second time it was despite their customer service emailing me an assurance that my order was fine despite the first order debacle. AND they charged my credit card (which amounts to fraud if they cancelled the order and lied telling me it was OK). STAY FAR AWAY from this site--it sucks.”

Helpful Report

Posted 7 years ago

“I ordered few times with them. Good experience until this time. My packet did not arrive. I chased them, also DHL. No news. The money was devoted from my account. No packet with my clothes and no news from OUTNET. I have to say that I feel very disappointed and to be honest I do not know what to do to find my packet or get my money back. Any advices welcome. 🙏🏻”

Helpful Report

Posted 7 years ago

“Excellent customer service, fantastic packaging, fabulous products, I love shopping at The Outnet and I do highly recommend to any fussy customer.”

Helpful Report

Posted 7 years ago

“Great value designer products. Perfect deliveries and some fab purchases have been had”

Helpful Report

Posted 7 years ago

“Amazing service. Every time I have called them the staff are fast efficient and cannot do enough for you. Would highly recommend this company for online shopping.”

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Posted 7 years ago

“I looked everywhere for a dress for my daughters wedding without success. I can highly recommend The Outnet who offer designer dresses at discount prices. You can be sure no one else will wear your dress! So many unusual designs. Dare to be different! Service and quality of goods - hundred percent!”

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Posted 7 years ago

“Great stock, easy shopping experience, great discounts.”

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Posted 7 years ago

“Unfortunately, the dress I purchased didn't fit me well, so Outnet arranged a DHL courier to come that same day to pick up from me and the funds were refunded to me within 1 day. No hanging around and waiting for a refund to go back onto my credit card statement like some companies do.”

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Posted 7 years ago

“Always very easy to order and track - and practical return policy.”

Helpful Report

Posted 7 years ago

“They are the best company for getting designer items at reduced prices. Part of Net-A-Porter, they sell very "up-market" clothes at amazing prices. Fabulous styles and great service. Customer Service is the best - very courteous and helpful and on line 24 hours a day! Try it - you won't be disappointed! Sue R”

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Posted 7 years ago

“Fast delivery. Lovely items”

Helpful Report

Posted 7 years ago

THE OUTNET.COM is rated 1.5 based on 115 reviews