THE OUTNET.COM Reviews

Name: THE OUTNET.COM
Rating: 1.55

1.6 Rating 112 Reviews

14 %

of reviewers recommend THE OUTNET.COM

Company Reviews

Questions

Metrics

1.6

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how THE OUTNET.COM made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

THE OUTNET.COM 1 star review on 5th September 2024

Anonymous

THE OUTNET.COM 1 star review on 7th May 2024

R.A

THE OUTNET.COM 1 star review on 30th April 2024

Isabelle Du Bourg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They used to be great. Website and app easy to navigate, great product and specific sizing info. Then they went and changed the app and took away most of the product info, replacing it with very generic descriptions. They also changed it so you couldn’t just tap on the designer after viewing a certain product to see the rest of the pieces by same designer. THEN they changed from using DHL for international orders to a cheaper local alternative (but delivery charge remains same) and now it not only takes forever to get the item, but returns are also more complicated! I used to shop lots from them but no more!”

Helpful Report

Posted 6 years ago

“TERRIBLE company/experience. Twice I placed orders and twice they cancelled them (for no good reason) and without notifying me...and the second time it was despite their customer service emailing me an assurance that my order was fine despite the first order debacle. AND they charged my credit card (which amounts to fraud if they cancelled the order and lied telling me it was OK). STAY FAR AWAY from this site--it sucks.”

Helpful Report

Posted 6 years ago

“I ordered few times with them. Good experience until this time. My packet did not arrive. I chased them, also DHL. No news. The money was devoted from my account. No packet with my clothes and no news from OUTNET. I have to say that I feel very disappointed and to be honest I do not know what to do to find my packet or get my money back. Any advices welcome. 🙏🏻”

Helpful Report

Posted 6 years ago

“Excellent customer service, fantastic packaging, fabulous products, I love shopping at The Outnet and I do highly recommend to any fussy customer.”

Helpful Report

Posted 7 years ago

“Great value designer products. Perfect deliveries and some fab purchases have been had”

Helpful Report

Posted 7 years ago

“Amazing service. Every time I have called them the staff are fast efficient and cannot do enough for you. Would highly recommend this company for online shopping.”

Helpful Report

Posted 7 years ago

“I looked everywhere for a dress for my daughters wedding without success. I can highly recommend The Outnet who offer designer dresses at discount prices. You can be sure no one else will wear your dress! So many unusual designs. Dare to be different! Service and quality of goods - hundred percent!”

Helpful Report

Posted 7 years ago

“Great stock, easy shopping experience, great discounts.”

Helpful Report

Posted 7 years ago

“Unfortunately, the dress I purchased didn't fit me well, so Outnet arranged a DHL courier to come that same day to pick up from me and the funds were refunded to me within 1 day. No hanging around and waiting for a refund to go back onto my credit card statement like some companies do.”

Helpful Report

Posted 7 years ago

“Always very easy to order and track - and practical return policy.”

Helpful Report

Posted 7 years ago

“They are the best company for getting designer items at reduced prices. Part of Net-A-Porter, they sell very "up-market" clothes at amazing prices. Fabulous styles and great service. Customer Service is the best - very courteous and helpful and on line 24 hours a day! Try it - you won't be disappointed! Sue R”

Helpful Report

Posted 7 years ago

“Fast delivery. Lovely items”

Helpful Report

Posted 7 years ago

THE OUTNET.COM is rated 1.6 based on 112 reviews