Name: THE OUTNET.COM
Rating: 1.54

“I have not received money back for four returns starting from September. It’s been 5 months they keep lying to me. The sum is over thousand pounds. Please don’t trust this company. Worst ever experience”

Helpful Report

Posted 3 years ago

“I ordered 2 items (a bag and a pair of shoes) and because the total reached a certain amount, I was charged tax for them, which I accepted. They canceled the shoes without telling me ahead of time, and proceeded with the sale of the bag. But the tax they charged was for BOTH the shoes and the bag! I've returned the bag with the assurance that they will refund the cost of bag along with the tax they collected. Now they're refusing to refund the tax. Mind you, this is tax for both the bag and shoes--the sale of the shoes did not even push through because they cancelled it themselves. WHAT A SCAM.”

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Posted 3 years ago

“it has been over a month since theoutnet received my return package. the return is accepted but still not refund ... for a high-end site that sells luxury items, this seems intolerable to me. This is without counting the responses from the after-sales service which are useless except to make you wait by telling you that we will send you an email when we will refund you. It sucks, you take people for morons. shame on you”

Helpful Report

Posted 3 years ago

“Absolute sh** show. If I could give them -2/10 I would, but I can't. Basically, what happened is that I tried placing an order online an evening ago and the money for the order have been taken out my account, quite a good sum I must add, no order to be found anywhere on the website, just like that it doesn't exist, but bare with me - money are paid for it, tried calling the customer service phones provided numerous times, no answer. Only got one flaky email telling me that this is the procedure and the amount will be restored up to 10 days, right. Now, I have stayed on the phone with the fraud and scam team of my bank, as they said the money have been paid to the company... contued writing emails, no answer, tried live chat, technical issue was the problem. Nobody is actually taking responsibilty, nobody is answering, what now?1 Trust me , STAY AWAY AS FAR AS YOU CAN! I am going to write this on as many websites as I can, so people can see what type of scum you are”

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Posted 4 years ago

“It was a great experience. I got by order right after a few days shipping from HK to Australia. I always bought stuff from them.”

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Posted 4 years ago

“2 times ordered 2 orders:Both times double charge!I was advised by my bank to wait 14days as they keep duplicate amounts on hold!Still waiting 4 my money to be released!Customer service no help:different operators & different answers!Definitely never again buying there,awful !”

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Posted 4 years ago

“Unbelievable- beyond any questions of late shipping and refund issues. This website tried to double charge me ! This is true crime. I ordered from this site many times I don’t know what’s going on here. Everyone knows the amount is being charged with the minute you created your order! And it did. That was five days ago and today! Just now I got a message from my bank saying that the OUTNET tried to charge me again with the same order I made 5 days ago and I immediately called my bank and they confirmed it. Yes the OUTNET tried to double charge me without any explanation and notice. This is no difference to stolen your credit card. I want an explanation. Is not safe to use this site anymore and guess what they don’t have a payment delete options like other website do. That means they can use your card whenever they want.”

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Posted 4 years ago

“Warning. Do not order from company. Waiting over 6 weeks for a refund, they keep asking me to be patient. Now seeking legal advice as they have essentially stolen hundreds of dollars from me.”

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Posted 4 years ago

“Making Returning items a hard matter. TERRIBLE CUSTOMER SERVICE! I requested a return as the items were too small, and not other sizes were available on the website. Deliberately or not, they "forgot" to include the label for the returning inside the box, so it has became a nightmare to have this label from them and be able to send it back so that I can have my refund of 1170US dollars!!! The chat agent keeps excusing themself and given non-sense reasons while wasting my time. Never I will place an order with these people. I am still trying to get this LABEL!”

Helpful Report

Posted 4 years ago

“I would give a zero star. I brought a Prada coat with promotion code. The outnet cancelled my order and said something goes wrong with my payment or my delivery detail. I double checked my bank transaction detail and it appears the payment has been taken, all the information is correct. Then I try to brought that coat again, the promotion code cannot apply in this coat. Finally I understand they just don't want to sell me at a extra discount. Could U please tell me if you don't want me use the promotion code why I successfully applied the code and completed the payment when I first ordered this coat? I really don't want to say your website is doggy, but appearently you are!!!!!! It is a realy bad and disgusting shopping experience I ever have. This web totally don't care about their customers and reputation!”

Helpful Report

Posted 4 years ago

“I would give a zero star. I brought a Prada coat with promotion code. The outnet cancelled my order and said something goes wrong with my payment or my delivery detail. I double checked my bank transaction detail and it appears the payment has been taken, all the information is correct. Then I try to brought that coat again, the promotion code cannot apply in this coat. Finally I understand they just don't want to sell me at a extra discount. Could U please tell me if you don't want me use the promotion code why I successfully applied the code and completed the payment when I first ordered this coat? I really don't want to say your website is doggy, but appearently you are!!!!!! It is a realy bad and disgusting shopping experience I ever have. This web totally don't care about their customers and reputation!”

Helpful Report

Posted 4 years ago

“Such a dire company - avoid, avoid, avoid! A total bunch of crooks. Sent me a duplicate order. I asked them to cancel one and they failed to do so. They were different amounts despite being the same item. i returned the more expensive one (note no tracking on returns so you don't know when they've got it) and they refunded me for the cheaper one. I got one email saying they'd refund me the correct amount and another saying they wouldn't. As far as I'm concerned they have zero ethics and are an appalling company sitting under the auspices of a supposedly respectable brand in net-a-porter. Buy from the many many decent companies out there. DO NOT BUY FROM THIS BUNCH OF CROOKS!”

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Posted 4 years ago

“I'm so confused some customer say that they didn't receive their order, or they didn't return their money, I had purchased a dress before reading the reviews, and my dress came with no problem, But now I'm afraid to order again,thinking the second time around I might not be a happy customer so I don't know.”

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Posted 4 years ago

“DO NOT BUY ANYTHING FROM THIS COMPANY DO NOT BUY ANYTHING FROM THIS COMPANY. JUST STAY AWAY... THEY ARE FRAUD..... THEY CHARGE YOU AND TAKE THE MONEY ROM YOUR BANK RIGHT AWAY..... I RETURNED THE ITEM TWO WEEKS AGO AND THEY RECEIVED THE RETURN. THEY HAVE NOT REFUNDED MY MONEY YET AND KEEP TELLING , NONE SEANCE...... "YOU SHOULD WAIT"...... THEY HAVE STOLEN $700.00 MY MONEY. I CLAIMED A FRAUD TO MY BANK AND THEY INFORMED ME THAT THIS COMPANY WILL BE REMOVED FROM PAYPAL SOON. BECAUSE OF SO MANY CLAIM THEY HAVE. THERE ARE SO MANY OTHER REPUTABLE WEBSITES TO DO BUSINESS. PLEASE STAY AWAY FROM THIS COMPANY. THEY TURN YOUR HAPPY MOMENT INTO A DISASTER...... THEY DON'T DESERVE ANY STAR.”

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Posted 4 years ago

“Charged my credit Card with 17,00€. Never heard from this Company. Never bought something. F A K E Company !”

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Posted 5 years ago

“I have now been waiting over a month for a refund that they said had gone through 5 weeks ago. I have spoken to their customer services to no avail. This company has £2300 of MY money, and I've been charged £95 by my credit card as a result. Don't order from these corrupt fools. I never gave this problem from Yoox, who are their parent company.”

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Posted 5 years ago

“Very unfortunate experience. This company knows how to rip their customers off. They don't refund you sales taxes and duties on your return. So you simply pay for looking at the item. What a nonsense company. What do they do with those taxes collected? Do they pay those to their tax office? Does anybody belive in that? Who ever started this company knew very well how to make money on 'rich people'. Just another 'Inernet way' to steal money from people. So sad!!!”

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Posted 5 years ago

“By far the most fucked up site to register and order on. My frustration has cost the company this sale...and earned my distrust.”

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Posted 5 years ago

“Received the wrong length dress of made in China rather than Italy as stated. The return for the item was not honored. Horrible CS and a poor quality merchandise. Stay away!”

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Posted 5 years ago

“I bouth 2 dresses for Christmas parties with next day delivery. Not only they haven't arrived but they don't know when they will. I asked for a refund as I needed for this weekend and I've been told that the refund will be done once they will receive the shipment back as at the moment is lost somewhere in DHL hands. I DO NOT RECOMMEND THIS WEBSITE!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

THE OUTNET.COM Reviews