The Perfume Shop Reviews

Name: The Perfume Shop
Rating: 2.21

2.2 Rating 131 Reviews

30 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.2

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Perfume Shop 1 star review on 28th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am kept up to date with all the latest fragrances and I can request samples, which is great. Anytime I have ordered the respose is quick and efficient. Really happy with this store plus they give points for money off at a later date. What could be nicer.”

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Posted 7 years ago

“ordered product on line, saved £10, black Friday offer, excellent delivery service correct product delivered, fantastic service.”

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Posted 7 years ago

“Perfume arrived in a lovely packaged and presented box, with a little extra treat inside and happy with price paid.”

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Posted 7 years ago

“Friendly staff very helpful”

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Posted 7 years ago

“you get better deals buying from this company online and my items were delivered quick and we'll boxed up.”

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Posted 7 years ago

“Bad experience with exchange. When you go for buying they welcome you if you wants to exchange then they show you the worst side . Also they give price match but when you show them online that another store has a cheaper one they are so rude and say to you your more than welcome to buy from the other store then. Unreasonable and extewmely irrational. My fiance gifted me a perfume using an online order and they accused me of stealing the perfume from the person who ordered it, which was him. Then the lady had the sass to say that my ID didn't look like me, so she was going to refuse everything and then she was so horrible to my mother. Never going to go there again. You pay so much and they accuse you and treat you like dirt”

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Posted 7 years ago

“Good prices, fast delivery, items as described. This is a great place to shop online.”

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Posted 7 years ago

“Very affordable product and arrived sooner than expected.. will definitely order this item over and over thank you”

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Posted 7 years ago

“Very affordable product and arrived sooner than expected.. will definitely order this item over and over thank you”

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Posted 7 years ago

“Got what I wanted”

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Posted 7 years ago

“great deals on aftershaves!”

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Posted 7 years ago

“Easy to use website .Very high level of online support available. Customer satisfaction is clearly the priority which makes me go back again and again.”

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Posted 7 years ago

“Poor care of employees, who looked disheartened by poor management and a bonus scheme aimed at cheating them out of money owed to them for good work”

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Posted 7 years ago

The Perfume Shop is rated 2.2 based on 131 reviews