thredUP Reviews

Name: thredUP
Rating: 1.61

1.6 Rating 116 Reviews

14 %

of reviewers recommend thredUP

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Metrics

1.6

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

thredUP 5 star review on 25th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Details of the selling of merchandise was not provided. I was not told that ThredUp can mark my items down or offer as 50% off, thus cutting the sellers earnings. Potential to make $80, realistically made $2.08 but I will not use as credit and there are fees to cash out!”

Helpful Report

Posted 5 days ago

“If I could give them a zero stars I would. I wish I had read the reviews on this company before I sent expensive items of clothing in immaculate condition. Is been a month & nothing yet about my items. The UPS tracking states it arrived to their destination warehouse of ThredUP but that as far as it has gone. NEVER ever again will I conduct any business with ThreadUP. I am sooooo done. I used Thredup for the first time because it impressed me how they claimed to do business but I see that is far from what they say. Save yourself the aggravation & go to other means of selling your clothing items such as Ebay.”

Helpful Report

Posted 1 week ago

“Threadup...sigh... what a pain. I spent over $70 on 5- 6 items. All my items were listed as new. They are far away from.been new. They were re- tagged manually, you can tell they look used.. I am not impressed with this website. Not sure I will go back.there.”

Helpful Report

Posted 1 week ago

“You always have hope that maybe you'll make a few dollars but as I have given ThredUp many chances they just get worse and worse. Half the items I send aren't even posted, they're not even listed as items that can't be listed - they just disappear. Many items have never been worn, only thing they're missing is the price tag from the store, and ThredUp says they are in good shape but show signs of wear, seriously?! The sizing and inseams are ridiculous, someone needs to retrain these people. Items would actually sell if the measurements were correct. And last but not least the last box I sent them was delivered per UPS but magically went missing in their warehouse. That box contained lots of new items with tags, I feel robbed. I'm sad for losing those items but I'm mostly sad that I let ThredUp scam me. When I asked about the missing box the response was Oops Sorry. Done with them.”

Helpful Report

Posted 2 weeks ago

“It didn't. They are greedy and a rip off. The worst experience was when the consignment period ended i allowed them to keep the unsold items. Every day I got reminders asking me to buy my own damn items. It sucked”

Helpful Report

Posted 2 weeks ago

“Totally inaccurate descriptions. I bought four items. 2 were defective quality and one was not even the color they described! They said it was white and clearly it had been washed with a red item that changed the color of it and the condition was horrible compared to the "good condition" it was described as. They charge you a restocking fee which is exorbitant You are responsible for paying return shipping. And they give you a store credit so you can get ripped off again. NEVER EVER buying from thredup again. NEVER.”

Helpful Report

Posted 3 weeks ago

“Buying from ThreadUp is okay. I ordered a few items but pictures looked better than actual merchandise. Some were not worth it, I would say outdated. Selling items throug TreadUp not worth your efforts. Donating is better experience.”

Helpful Report

Posted 3 weeks ago

“I just ordered 2 items from ThredUp and two days later the order was canceled. The message "there was a problem with your order and it was unfortunately cancelled. We have processed a refund to your original payment method." I received my refund, but I see the items I ordered back online at a higher price. I guess they didn't like the sale price so just canceled my order. Very shady way of doing business”

Helpful Report

Posted 1 month ago

“2 items purchased could not be found in warehouse One Johnny was top was described as Very Good no major flaws - missing button, torn seam on side of blouse Too much effort to return. You have to pay for shipping back and there is a fee of each return.”

Helpful Report

Posted 1 month ago

“I'm not mailing my clothes to Thred Up again. If you shop the store you'll see that many of the clothing pieces don't include measurements, especially the final sales. The repeat the same pieces to keep you engaged and when you find a good looking sweater or blazer that may slightly fitted, you'll not see measurements. Who buys tops, blazers, or sweaters online without knowing bust size?”

Helpful Report

Posted 1 month ago

“This company is an absolute scam in every sense of the word. I sent in my clean out bag in September, only a fraction of the items were posted even though a majority of them had tags and had never been worn. All of the posted items were listed as either "Very Good" or "Excellent," HOWEVER please don't expect to make any money on any of your listings. So far I'm on track to making a whopping $0.15. I'll try my best to not spend it all in one place, but no promises.”

Helpful Report

Posted 1 month ago

“Horrible! I sent 2 clean out bags in November for a Christmas sale. This weekend is FEBRUARY and not only haven’t my bags been processed but I can’t get in touch with anyone from ThredUp by email, phone, or chat!”

Helpful Report

Posted 1 month ago

“Sent in designer wear, tags still on, among other garments in perfect condition. When all was said and done I made $0.97. 97 cents.”

Helpful Report

Posted 1 month ago

“This company are notorious fraudsters am a victim on this company from UNITED KINGDOM lost €76,000 in an investment scam from France. The scam involved a grouped of people who claimed to work from an office in United Kingdom,. I was a victim who was encouraged to invest in “with this company CALLED thredup-com” and initially allowed me to withdraw small amounts of money which built trust on me . After losing €76,000 to this company, they persuaded me to deposit more money of around 60,000 Euros which I did. When I realized it was a scam,and attempted to withdraw the whole profit of €136,000 from this company they blocked my withdrawal Despite providing evidence such as wire transfer details and conversations with the scammer, I was not able to make my withdrawals and has unable to recover my funds, I contacted the SEC and the FBI immediately I was referred to a recovery expertise called Ai xaLTD.COM anti fraud group of companies with the help of Ai xaLTD.COM, i recovered all my funds back and this company is under FBI investigations justice is sure !!”

Helpful Report

Posted 1 month ago

“OK to buy- DO NOT sell. Two months long wait to have inventory processed (an issue if seasonal attire has been included) and 15$ service fee. I've sold 2 items (in the past) and did not make any money(even though they were sold for over 20$ each). I recently sent in a slew of clothing that will not be processed for 2 months and will most likely "expire" . After contacting customer service, their only statement is that they are inundated with kits, and cannot help w/ this issue at this time.”

Helpful Report

Posted 1 month ago

“Thredup PHONE NUMBER +1 8O5 41O 56OO in fees and whatever you sell puts your balance negative until you've sold enough to cover that fee.”

Helpful Report

Posted 1 month ago

“Buying from ThredUp is fine, but DO NOT sell your clothes to them. They charge you $14.99 in fees and whatever you sell puts your balance negative until you've sold enough to cover that fee. ThredUp sold quite a few of my items for $20-30 but then my payout was less than $2 per item. The majority of my clothes "expired" and so I didn't make any money on them. ThredUP offered to send them back to me, but I would have to pay full shipping (on top of the $14.99 fee). Basically, they got a TON of my nice, brand name clothes for FREE and then kept 100% of money that they sold for. Never again.”

Helpful Report

Posted 1 month ago

“Very unprofessional service- the items of mine they did not use they refused to send back to me. Absolutely unacceptable.”

Helpful Report

Posted 1 month ago

“Do not order on this site!!!!!They are selling a lot of fake merchandise. I received a fake Gucci bag from Tokyo and they will not refund my money. It was almost $400. It was supposed to be a used bag and it was a new fake bag like you would find on the streets of NYC. I also received a fake Brandy Melville shirt and a pair of fake White House Black market shorts. Some stuff is real but do not take the chance. There are no phone numbers to call. Bad customer service!!!!!!!!!!”

Helpful Report

Posted 1 month ago

“I’ve bought stuff from Thredup before twice. The first time, my experience was ok. Two of the tops that I bought were described as “Excellent,” but one had missing embellishments and another had a tiny hole. Luckily, the flaws weren’t that noticeable, so I didn’t mind. An item that I bought was also wrongly labeled. I bought it thinking it was from Urban Outfitters, but it actually wasn’t. I didn’t do anything though. I bought again recently, and the experience was terrible. One of the items that I initially purchased turned out to be a fake Brandy Melville. Luckily, I emailed them before my order shipped, so the item was canceled. I also bought a pair of jeans, thinking that the condition was “Excellent” as I filtered my search results, but when I purchased it and refreshed the listing page, the item’s condition was changed to “Very Good.” Then, as if things couldn’t get worse, I also got sweatpants, which were listed as size 0, but when I opened up my package, the sweatpants were huge and plus sized. I immediately emailed them, but the response took forever. Fortunately they said they refunded me and allowed me to keep the item, saving me from returning it. While my issues were handled decently, there’s too many risks when it comes to purchasing on Thredup. Therefore, this will be my last purchase. Stay away from Thredup at all costs.”

Helpful Report

Posted 1 month ago

thredUP is rated 1.6 based on 116 reviews