thredUP Reviews

Name: thredUP
Rating: 1.52

1.5 Rating 188 Reviews

11 %

of reviewers recommend thredUP

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1.5

Based on 188 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

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thredUP 1 star review on 2nd September 2025

Anonymous

thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

Anonymous // 01/01/2019

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“This is a scam for sellers. They end up paying you NOTHING for your clothes. While buying is fun from the site, I'll never use them again after the selling experience. Avoid them. Robbery is their game.”

Helpful Report

Posted 3 days ago

“The four items I previously purchased did not match their descriptions. I am requesting a full refund for all of the items.”

Helpful Report

Posted 1 week ago

“They aren’t up front about your potential earnings and how they process and return your items. You can find it if you have a lawyer reading through their fine print. I’ve had several items listed, I was incredibly surprised at what I’d make when they were listed totaling over 1K. They don’t allow you to reclaim them at this point. You can adjust the price to bump up your earnings, but this assures they will never sell. 12 sold so far, around $450, I have made about $35. When an item doesn’t sell, you can reclaim but you are required to pay a shipping fee and a service fee of $5.99 per item. They also list each item at different intervals, so you pay an individual shipping fee for each as well. Making it not even worth reclaiming, allowing them to keep the item and sell for their own profit. When you go to cash out the small amount you make, they attempt to pressure you to use as a shopping credit first. They also allow you to donate it, which only allows their company to claim that amount in their own donations at the end of the year. This is nothing more than a leech fronting to be an eco friendly company and sustainable way of selling your designer items.”

Helpful Report

Posted 1 week ago

“I thought this was the greatest thing ever initially. I got some really nice clothes from here. UNTIL I tried to return some clothes. Come to find they charge $4 per item as a restocking fee, you have to pay for return shipping, AND some of the items are final sale. But they don’t tell you any of the in advance.”

Helpful Report

Posted 2 weeks ago

“Threadup is getting the clothes from people for free and then sell them. They do not return clothes they did not sell so they can keep them and keep relisting them. If you buy from them, just remember, that you are buying a stolen item.”

Helpful Report

Posted 2 weeks ago

“They sold my items after I told them that I wanted them returned. I noticed they were going to offer me only $1-$4 profits on items that cost over $200. Once I finally got ahold of someone they assured me that they would not sell my items and that I had to wait for all of my bags to be processed before they could be returned. I paid extra money to ensure my items would be returned if they were not sold. A week later no one has answered about making sure all of my items are returned and I see that they're still selling off my property! They sold over $700 worth of clothing and show $20 for me.”

Helpful Report

Posted 1 month ago

“Thieves! They steal anything expensive and new with tags and say it “accidentally” got rejected. Other things, they give you pennies - even brand new with tags items, designer and popular. They are not honest or trustworthy.”

Helpful Report

Posted 1 month ago

“Color was really off. What I thought was light tan/off white was pink. Jeans I purchased are too tight. Started a return to find out that there a 4$ fee for each item reducing my return $ to practically nothing.. not worth me packing, driving to the post office and sending. I ordered 4 simple items that ended up costing me more than what I thought it was suppose to be with the discounts they kept showing everywhere. So for three jeans and one child hood jacket It cost me nearly 90$ ..Only 2 pairs of the jeans are worth keeping, the third and the jacket should be returned due to sizing and color, but because it cost to return it’s stupidly not worth it! I won’t shop or support this company ever again. Total rip off and scam when it comes to pricing representation during the selecting process.”

Helpful Report

Posted 2 months ago

“Sent in 40 items some brand new with tags. Shows on the site that some sold but after fees I get nothing! They sell a shirt for $19.99 and state all that went to fees. What a horrible company. Big scam. Please don't fall fot like I did....look elsewhere to sell.”

Helpful Report

Posted 3 months ago

“They are NOT clear about fees and returning unsold items. They say the seller pays for shipping of unsold items if they want items back. In reality, they make you BUY your items and call it RECLAIMING. To reclaim your unsold items you have to guess how to do it. I spent 20 minutes and finally figured it out. You have to add to cart and BUY YOUR OWN STUFF back AND pay for shipping. Cost me $25 to send a box of items, earned $0 feom 3 items sold due to hidden fees. They took it ALL!”

Helpful Report

Posted 3 months ago

“Consigning your clothes to Thredup is a joke. Like many other people, I consigned a lot of very good to excellent clothes to Thredup. Don't do it 😑!! I would rather donate my clothes to an organization such as Dress for Success. For example, after their fees, postage, etc., I received $.68 for a nice Chico's tee shirt that was listed in very good condition. Never again.”

Helpful Report

Posted 3 months ago

“They don't accurately list items with true measurements. They're off by a mile. Then you're on the hook for the shipping to (11.00) and return shipping (11.00) and make you responsible for a return that you never would have bought in the first place due to the sizing being so far off. DO NOT TRUST THESE PEOPLE TO GIVE TRUE INFORMATION ABOUT WHAT YOU'RE BUYING.”

Helpful Report

Posted 4 months ago

“DO NOT SELL ON THREDUP. unless you want to get .28 cents for items. NOT EVEN JOKING. I sent a huge box filled with clothes, including many with tags still on them of the items I sent they kept 18 items, the rest they "Donated" I'm including a pic of the 4 items that have sold so far. Make sure you look at the selling price and my share....it's comical! This company is making a FORTUNE on peoples stuff.”

Helpful Report

Posted 4 months ago

“They created a duplicate label which caused me a lot of problems when it got to customs. I had an extremely hard time getting any sort of help through their customer support. My package eventually arrived after a month of no updates from the shipping provider and when it came the box was severely damaged. In addition to that the shoes I ordered were the wrong size. They advertised them as a “size 8” but did not specify that it was a UK 8 and not a US 8 like all of their other shoes. I will not be buying from them again.”

Helpful Report

Posted 4 months ago

“The site runs so slow, when I try to narrow down what Im looking for and click on spedifiers it jumps to things I have not selected. I want to shop on the site but its such time waster to try and narrow down what I want to look for. I rather just go in person to my local thrift shops plus I get better prices at a local shop. It would be nice to try and trift online but again the site has way too many bugs.”

Helpful Report

Posted 5 months ago

“Sent 13 items, either new with tags or worn once. 10 of the items were recycled/sustainably disposed (with no reason for not listing), 2 items sold for pending earnings of $5.07. Third item, never worn pair of Levi jeans, unsold and to return I have to pay $5.99. Lesson learned, donate locally. Ripoff to sell.”

Helpful Report

Posted 5 months ago

“Thredup is fine until you receive defective merchandise that is not as represented ! You will only have access to an ai robot and there is no way to actually communicate with a human being in customer service. There return policy is virtually impossible. Buyer beware!”

Helpful Report

Posted 5 months ago

“Made purchase from Canada. Had to pay duty and tax to their APS delivery partner in advance of delivery. Then the scamming began. APS then gave package a new ID number and invoiced me again for duty and tax. I repeatedly told APS and ThredUp that I had already paid duty and tax via original package ID number and provided proof. ThredUp finally reimbursed me for purchase but neither ThredUP nor APS has reimbursed me for duty and tax after multiple emails and proof of payment etc. Do not buy internationally. They have some kind of scam going on where they appear to steal duty and tax without delivering package.”

Helpful Report

Posted 5 months ago

“Buying is great, but sellers beware…I sent really nice pieces back in their enclosed bag. Seemed like a great idea as I had pieces with tags still in them. 6 weeks later, not a word!!!! Try contacting them, bots!!!!”

Helpful Report

Posted 6 months ago

“Their return window (14 days) is incredibly short for anyone without a printer who works during the majority of USPS open hours. The clothing is cute and in good condition, but if it doesn't fit it's an absolute waste of money.”

Helpful Report

Posted 6 months ago

thredUP is rated 1.5 based on 188 reviews