thredUP Reviews

Name: thredUP
Rating: 1.59

1.6 Rating 162 Reviews

13 %

of reviewers recommend thredUP

Company Reviews

Questions

Metrics

1.6

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how thredUP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

thredUP 1 star review on 2nd September 2025

Anonymous

thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY UNHAPPY! The items that I received were cheap looking. Nothing like the pictures. Also, returning, even if the fit is wrong, is ridiculously not in the buyers favor. There is a $3.99 restocking fee on each item. Then, if you want a full refund on your credit card, they make you pay $10.99 shipping! I was hoping to opt out of this and ship it myself, which would have been cheaper, but no such option was available. Instead I kept the items and took a store credit. Other than redeeming my credit, I will never spend another dime at this site!”

Helpful Report

Posted 18 hours ago

“I purchased an item then had my credit card charged then days later thred up canceled my order .. they then re listed the item close to double the price using the same photos and description and sold it to another buyer. yes they sent me a sold message and charged my credit card to refund it days later. GREAT BUSINESS MODEL”

Helpful Report

Posted 1 day ago

“Selling on threads up is really bad. Buying items turned out to be great for me. I sent in five bags of nice clothes because I have lost a lot of weight and needed a different size out of five bags of clothes I received zero amount of money on the other side. They had a sale of 90% off and free shipping. I bought three pairs of Gloria Vanderbilt jeans with free shipping and it cost me only $26. I guess if you’re going to sell on threads up, forget it but receive their emails and purchase when they have a sale like that.”

Helpful Report

Posted 1 week ago

“I sent brand new shoes with soles that proved they had never been worn. Quality labels, suede, ankle high wedge boots. They claimed they couldn't post any of them on their site! I will be watching all the other selling sites (eBay, Poshmark, etc) to see if they end up being sold there by this group! There is so much wrong with the way this place operates it's impossible to believe people ever use them more than once.”

Helpful Report

Posted 2 weeks ago

“SELLER BEWARE!! I sent clothes with the tags still on them and they rated several pieces as the fabric looking worn! Most of what I sent was 2 and 3 piece suits and the tags were clear that they were a set. They separated the suits into jacket, pant, vest and gave different ratings to each piece! Buyers won't know there is a pair of pants to go with the jackets! Brand new shoes, never worn so perfect clean soles with designer labels and they claimed they weren't up to standards! Makes me think they take what they want for themselves to put in their own closets or to sell on eBay.”

Helpful Report

Posted 2 weeks ago

“I was not satisfied with something and returned it along with a "clean out" bag full of pretty decent clothes. This was sent in ONE big bag. They received the return and issued me a partial refund but they insisted they never received the "clean out" bag. How can they say this with a straight face? Yeah, it's a "clean out" bag, alright. They cleaned me out, and got free clothes in the process. These people are greedy little liars.”

Helpful Report

Posted 3 weeks ago

“DO NOT SEND IN A BAG TO SELL YOUR ITEMS ON THREDUP. IT IS A TOTAL SCAM. I received a bag to send in and sell items. I filled the bag with EXPENSIVE clothes that I had worn once for formal and semi-formal events; for example, a $200 dress from Nordstrom. A month later, I checked, no credit given. I thought maybe I would receive credits as items sold. Months later, nothing. I sent in approximately $500 of items and NEVER RECEIVED A DIME.”

Helpful Report

Posted 3 weeks ago

“They have sent me two extra bags I did not order and I am being charged. I can’t get anyone to call me back. I have sold six items, high end and they say I have a credit of $2.16 because they’re trying to charge me for two extra bags I have sitting here. I have only ordered one bag and put everything in there.Are you kidding me! I feel so ripped off. My friend told me to go with Mercari. She made $300 in two days on just basic things.”

thredUP 1 star review on 12th August 2025

Helpful Report

Posted 1 month ago

“I've ordered a few of their funboxes in the past and most (before 2023) were fine. As of late, they have been absolutely disappointing. They are pretty much throwing junk into a box and calling it FUN. I understand the concept and what it is meant to be, but sending overly used (and should have been in the trash) hair accessories, tarnished jewelry (not wearable in my opinion and should have been put in the DIY box), completely tarnished belts (unusable) among other items is just unacceptable. They would have in the past, sent these items in groups to count as one item, now they are in the box counting as a full item. Not to mention the pins with missing stones, ect. I have recently received two of these boxes and never plan on purchasing again. The way I understood it, it was a box for items that didn't sell and needed a new home, not a box of unusable items, through that sh*t in the trash and not scam your loyal customers.”

Helpful Report

Posted 1 month ago

“I have been searching for a tank top from one of my favorite brands; Venus. They don’t make it anymore and I searched the internet forever until stumbling on this site. I never heard of it and I was a little nervous. I took a chance and couldn’t be happier. I found the exact tank top in my size, and I also ended up buying more (from the same brand) of dresses I know fit me perfect in other colors. Communication is really good, updates are accurate. And I’ve bought 3 items in less than 2 weeks.. all the clothes are just as they described… excellent condition, new with no tags. No blemishes, no Oder. I will undoubtedly be shopping this site more”

Helpful Report

Posted 1 month ago

“Do not sell your clothes on ThredUp! They take SO MUCH money from your commission. For example, a pair of my Zara shorts listed as “like new” condition was a payout of 70 cents. Ridiculous!! Another rare Ralph Lauren button up was listed for $60, sold, and ThredUp paid me $4. I kid you not. Move on, don’t sell with them.”

Helpful Report

Posted 1 month ago

“This is the first time I buy from Threadup! I could not believe my eyes! The clothes delivered in a beautiful box and professional packing!I am so excited and tear the wrapping papers. The 1 st box delivered with 3 jackets and 2 dresses and 1 white blue jean! They look like new ones Excellent conditions as described! I am extremely happy with the qualities of the used clothes! The prices are very good! I am waiting for the 2 nd box delivered with 2 more blue jeans, a sweater and a blue jean jacket! Some technical issue I cannot upload my photo! Will definitely buy again with ThreadUp!One suggestion: the company should allow the items that buyers select that added in the cart more time because it takes tremendous time to go throw all items in order to select! We need time to add more items in the cart instead of buy one and pay one! It helps with shipping cost!”

Helpful Report

Posted 2 months ago

“From a buyer's standpoint, my experiences have been pretty good. Only choosing items of "Excellent" or "Like New" condition, I have gotten some really great things and a few times have gotten things with defects. In the case of defects, my issues have been resolved quickly in the way of refunds or credits. From a seller's standpoint, my experience has been negative. My most high-end item, a like-new sweater by Free People (which is a brand that they specifically ask for), was not included in my listed items. When I asked customer support about it they said that the sweater was not received. I know for a fact that it was included in the bag. Funny enough, the customer service agent asked me for a link of the item and the first thing that came up when doing a Google search for it was a Poshmark link, for that same exact sweater, in the same color and size, published between the dates of when my bag was received by ThredUp and when my items were listed. Is this just a coincidence? Similarly, when I asked about a like new pair of heels that I included, they said that they were donated because they had a defect or too much use. Fishy as they were in like new condition. Additionally, I had checked the ineligible payout brand list before sending in my items and my brands, most specifically MNG and Knockaround, were not on there. Hmm. I came to find that these items have been listed, but have been marked as being 'ineligible for payout'. This is also curious seeing as how the price points of these items are set higher than several of the prices on my other eligible listed items (supposedly items are considered ineligible for payment because they're at a very low price point) and now interestingly enough, MNG and Knockaround are indeed listed on the ineligible payout list. This seemed to have happened upon receiving my items. I should note that the support agent did offer me $20 for the missing sweater and a refund of the bag fee for the shoes, however, this will still be my first and last time selling, especially higher-end items, with ThredUp. Seeing these kinds of things happen to sellers also turns me off as a buyer.”

Helpful Report

Posted 2 months ago

“I do not recommend selling your items with thredUP. They pay very little to nothing when your items sell. You’d be better off finding a local consignment store to sell your items.”

Helpful Report

Posted 2 months ago

“If it was possible to send things back I would order again. Probably bought 15 items at least in the past 2 years and haven't worn one. One coat that was54$ was so horrible and filthy I threw it out. Another thing they don't measure items right.”

Helpful Report

Posted 2 months ago

“I had a sweater in my cart that was new with tags. You could see the price on the tag was marked down to 4 dollars, but they were charging 20 dollars.”

Helpful Report

Posted 2 months ago

“Unfortunately what was to be "items in excellent or good condition" and their moto of only "using acceptable items" turns out to be challenging. My 2nd purchase came with tees and capris that I wouldn't use for rags. Their *return policy with a credit issued only for In store purchase and an expiration date of 2wks' is a massive missive on their site. Lacking proper measurements is another major oversite.”

Helpful Report

Posted 2 months ago

“I've had many problems. I ask for new items and I've got four items that were branded as excellent condition with big holes in them or one that had a tear all the way down the arm. Second I waited 2 months and I got a package that was all beat up and it wasn't even my clothes my order and I couldn't contact the company at all. Then one time I got a whole mixed bag of different colors and things that I did not order and then didn't receive the things I did order. I literally spent over $1,000 with this company. And they never answer or respond.”

Helpful Report

Posted 2 months ago

“So far I sold 3 bags to Thread up. Never again. Each bag contained approximately 40 items. When they listed my items (took a month for each bag), 98% of them got listed in excellent condition, they were really nice clothes(Ralph Loren, cocktail dresses, brand new shoes, etc). My expected payouts were between $100-200. Expected payout one of the dresses was $30 and when it sold I received $5 because it was on sale. You get 20% of what they tell you is “expected”. Banana Republic top $0.71, Liz Claiborne dress shirt $0.09! Insane. If you sell even one of these things on EBay you would get more money than I got for the entire bag after fees. I received around $15 for each bag of 40+ items. It’s called theft. And they want you to pay $6 each to receive your clothes back. It’s a disgraceful company.”

Helpful Report

Posted 2 months ago

“I sold clothing with ThredUp and purchased the premium package - which is expensive - for the soul purpose to get my clothing back. Unfortunately, you will make next to nothing on items you sell, and to top it off, Thred Up offers the option to get your clothing shipped back with the premium package, however what they don’t tell you is that you will be charged for every piece of clothing you want to be shipped back - on top of paying for the premium package! I issued several complaints trying to get some resolution with no human response, only AI answering my emails. I assume Thred Up finally received them because they cleared my account of all my earnings from the sale of my clothing and the history of what sold. So in summary, selling through ThredUp; you will go through allot of effort, you will pay them allot, to literally get nothing in return. I would say that’s theft. I’ve reported them to the Better Business Bureau.”

Helpful Report

Posted 2 months ago

thredUP is rated 1.6 based on 162 reviews