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thredUP Reviews

1.6 Rating 90 Reviews
14 %
of reviewers recommend thredUP
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thredUP 1 star review on 7th December 2024
Anonymous
thredUP 1 star review on 7th December 2024
Anonymous
thredUP 1 star review on 7th December 2024
Anonymous
thredUP 1 star review on 7th December 2024
Anonymous
thredUP 5 star review on 30th November 2024
Kim
thredUP 5 star review on 25th November 2024
Anonymous
thredUP 1 star review on 15th November 2024
Midge
1
Anonymous
Anonymous  // 01/01/2019
Do not order on this site!!!!!They are selling a lot of fake merchandise. I received a fake Gucci bag from Tokyo and they will not refund my money. It was almost $400. It was supposed to be a used bag and it was a new fake bag like you would find on the streets of NYC. I also received a fake Brandy Melville shirt and a pair of fake White House Black market shorts. Some stuff is real but do not take the chance. There are no phone numbers to call. Bad customer service!!!!!!!!!!
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Posted 17 hours ago
I’ve bought stuff from Thredup before twice. The first time, my experience was ok. Two of the tops that I bought were described as “Excellent,” but one had missing embellishments and another had a tiny hole. Luckily, the flaws weren’t that noticeable, so I didn’t mind. An item that I bought was also wrongly labeled. I bought it thinking it was from Urban Outfitters, but it actually wasn’t. I didn’t do anything though. I bought again recently, and the experience was terrible. One of the items that I initially purchased turned out to be a fake Brandy Melville. Luckily, I emailed them before my order shipped, so the item was canceled. I also bought a pair of jeans, thinking that the condition was “Excellent” as I filtered my search results, but when I purchased it and refreshed the listing page, the item’s condition was changed to “Very Good.” Then, as if things couldn’t get worse, I also got sweatpants, which were listed as size 0, but when I opened up my package, the sweatpants were huge and plus sized. I immediately emailed them, but the response took forever. Fortunately they said they refunded me and allowed me to keep the item, saving me from returning it. While my issues were handled decently, there’s too many risks when it comes to purchasing on Thredup. Therefore, this will be my last purchase. Stay away from Thredup at all costs.
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Posted 22 hours ago
I would have given zero stars if that was an option. Explain to me how I sent in 30 items, 17 of which were accepted and ALL of which were in impeccable condition (many never worn), and somehow ended up making NO money??? thredUp is a scam. Don't bother.
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Posted 1 day ago
First time ordering and they took my coupon out of my cart when I had problems with my login. I ignored it because I really wanted the item. Took them 5 days to tell me they couldn't locate the item? By the reviews seems like a theme. Is this company making money off keeping your money for a week before giving a refund 🤔
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Posted 1 day ago
I recently bought a few things from ThredUp. Only one of the items was as described. The pair of work out shorts was listed in excellent condition and the waist band was so stretched out that they wouldn't even stay on. Same for a pair of sandals. I reached out online and all I could get was saying how to return and how much shipping back would be, etc. So I took the next step to email staing the issue. I've now sent 4 emails with absolutey NO REPONSE BACK. I shold not have to pay for return shipping when what I bought was not described accurately. So now I'm stuck with these things and WILL NEVER buy or recommend ThredUp to anybody. I'll stick with Poshmark and other sites. This was a huge disappointment and lack of any type of customer service.
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Posted 1 week ago
I only shopped once but I never will again. The stuff isn't very cheap eventhough I got everything supposedly at half off. I bought a pair of Ralph Lauren pants that were listed very good and it is missing the button. If I had paid $4 for pants without a button then sure, I can fix that and be happy about it but I paid $18. Then I got a faux leather skirt with the tags still on and when it arrived, it had a hole that looked like a mouse had eaten through it. I spent over $200 on this stuff. Now that I'veseen the items, they should have been priced no more than $8 each. I feel like the thrift influencers are getting kick backs because the quality is not there. I'll stick to going inside the thrift store so I can inspect items myself. What a rip off!!
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Posted 1 week ago
Yes, this is the second time I placed an order they said they don’t have the item they will refund me the money back they never did.the item in question this time is YAH7C31ZZJTA. Please I need my money back its $28.88
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Posted 1 week ago
I have been a buying and selling customer for many years. However, that ends now. I send back more items than I keep now due to poor quality, size issues or poor descriptions. Selling is no longer worth it to me. The handling fee is ridiculous because that should be their cost for doing business. My portion of the sale price has gotten smaller as well. Plus, they pay me nothing for some items that they sell but claim are not brands they pay for. There is no longer any advantage to me to sell here. This was a fun, profitable resale option in the beginning. Not Now! I don't recommend buyig or selling here anymore. Too Bad
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Posted 1 week ago
Ensure you record all your expenses, thredUP CustOM'er SERV'ICE +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢' thredUP PHONE NUMB'ER +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 even the small ones. By closely monitoring where your money goes each month, you gain valuable insights into your spending habits and identify areas where you can cut back. It can be a big eye-opener. For example, you may notice excessive spending on dining out or coffee, which can then be adjusted to redirect funds toward savings.
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Posted 2 weeks ago
Don't expect to make any money on your clean out bags- after multiple sales of .28 to the most pay out 1.61 - I will owe them money ! better to donate or sell yourself!
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Posted 2 weeks ago
The restock fee makes returns pointless. I bought an item for $13, but it costs $4 to return it PLUS an $11 shipping fee..... so there really is no point in returning it as I wont get any money back. That makes it really hard to shop because you dont actually know if the items fit you.. Only way to know is to try it on. While I love the idea of thrifting, this isnt saving me any money. Sorry, wont be shopping again.
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Posted 2 weeks ago
I bought three items. Only one was as it was described. The running shorts were listed in excellent condition and the waistband was completely stretched out and were useless to me. Same with the pair of sandals. The straps hung from my feet. I reached out by chat first, got nothing. Have sent three emails now with no response. And of course when I go back online, they say the return window has closed. I won't ever buy or refer after this I'm not even going to take the time to upload photos as I'm so over this site
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Posted 3 weeks ago
I’ve been a loyal customer for years and recommend this site to everyone I know. However, my most recent order was for an event coming up and they cancelled my order without letting me know. The lack of communication around this issue makes me not want to buy again since I now feel anything could be cancelled/refunded at anytime for no good reason. I will have to rush and find a dress elsewhere and will not be buying from thredup in the future.
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Posted 3 weeks ago
A setting (or backdrop UberEATS CUSTOMER SERVICE +1 8O5 41O 56OO ] UberEATS 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 ) is the time and geographic location within a narrative, either non-fiction or fiction. It is a literary element. The setting initiates the main backdrop and mood for a story. The setting can be referred to as story world[1] or milieu to include a context (especially society) beyond the immediate surroundings of the story. Elements of setting may include culture
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Posted 1 month ago
Do not use this website. You will not get what you ordered. The items are mis labeled mis sized and everything. They will offer the option for returns but at a cost to YOU or a credit that if you use it you will still end up spending more money to use your credit. Thred Up is a rip off.
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Posted 1 month ago
Gordon calls the mindset “ Thredup CUSTOMER SERVICE +1 8O5 41O 56OO Thredup PHONE NUMBER +1 8O5 41O 56OO Thredup 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 Thredup 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢small ego, big mission.” “Your ego is smaller than the mission and work you want to do together,” he explains. “We exist to accomplish something great together. It can be in business or a friendship.”
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Posted 1 month ago
I only buy items marked excellent or very good. That being said, their idea of very good is actually very bad. Purchased a Ranna Gill blouse for $19. which retails for $250. marked very good. The blouse had an area of fraying on the front with a huge black repair patch on the underside. Visible at 100% as the blouse was of thinner material. They won't mention these flaws on their site. My advice~only do excellent. Anything less is usually not acceptable and looks like you had it 50+ years.
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Posted 1 month ago
The scale is intended to thredUP CustOm'er SER VICE (8O5' 41O) 56OO ThredUP{PHO NE NUMbER (8O5 41O) 56OO' be logarithmic, similar to the moment magnitude scale that is used to describe the comparative magnitude of earthquakes. Each increasing level represents an accident approximately ten times as severe as the previous level. Compared to earthquakes, where the event intensity can be quantitatively evaluated
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Posted 1 month ago
I have sold 13 items on this website and should have made money from them but apparently after giving them all of my items for free to sell they have an additional service fee so I am getting $0 for any of it. DO NOT SEND THEM YOUR THINGS. Facebook marketplace is a better way to go if you are trying to actually earn some money.
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Posted 1 month ago
I used to love shopping here, after my last 2 orders….my money will be going elsewhere. Horrible product representation they do not refund you. They give you a credit so you can go in and buy more stuff that is pure garbage even when you clearly mark new with tags I got a pair of shoes that was supposed to be new with tags and it looked like someone had just ran a marathon in them. Their standards and quality has dropped to an unacceptable level.
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Posted 1 month ago
thredUP is rated 1.6 based on 90 reviews