Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never using this company again their treatment of people with hidden disabilities is disgusting. I have a building company and will be sharing with all my associates”

Helpful Report

Posted 3 years ago

“Appalling conduct by male staff member harassing, victimising and verbally abusing a woman who is mask exempt. Disability Discrimination is unlawful. I think Roger is about to get a crash course in the Equality Act. The fact the company hasn't even made a public statement on this hate crime shows just how clueless they are about their statutory obligations.”

Helpful Report

Posted 3 years ago

“Staggeringly awful treatment of a lady shopper in your store! I just saw video footage of a male member of your staff in your Northampton branch directing obscene language, aggressive and de-humanizing abuse against her! Clearly abject fun and derision was made of her disability which is appalling, illegal and unacceptable. I will not be using your store, nor any others anywhere in the UK in future. All my friends will be appraised of this to avoid your shops. I hope the poor lady concerned recovers sufficiently to receive full apology and redress without reservation or delay from your company for her suffering at the hands of this criminal. He, (this foul mouthed aggressor) I would firmly trust, is no longer in your employ and will face just deserts at law!”

Helpful Report

Posted 3 years ago

“Wow just seen the video of your disgraceful foul mouthed staff memeber who verbally attacked a disabled woman who is exempt from wearing a face covering. I would be sacking this disgraceful employee and educate the rest of your staff on the LAW !!!!!!! Absolutely disgusting behaviour......”

Helpful Report

Posted 3 years ago

“I've just watched a video of a woman who is medically exempt, be verbally abused by a man at the Northampton store. Violating so many laws that I hope she takes legal action for discrimination. It's in the companies best interest to remove people in CUSTOMER SERVICE who cannot treat customers WITH SERVICE.”

Helpful Report

Posted 3 years ago

“Just seen the video on social media bang out of order.”

Helpful Report

Posted 3 years ago

“Have seen the video footage of a member of your staff verbally abusing a lady in your store. What an absolute disgrace. You need to educate your staff. You are breaking the law discriminating against someone who is exempt.”

Helpful Report

Posted 3 years ago

“Have seen the video clip of the absolutely disgusting behaviour of one of your staff . The man responsible must be immediately dismissed and Toolstation need to educate staff on government guidelines and not question the public's exemptions .”

Helpful Report

Posted 3 years ago

“If the dog I mean man who shouted verbal abuse at the lady for not wearing a mask is still working at your one of your branches in Northampton then you as a company should be a ashamed of yourselves. There is no need to investigate. He quite clearly was rude to this lady. Anybody that speaks to to customers like that should be immediately sacked. And by the way. SHAME to the staff in that store that seemed to do absolutely nothing about that man!!!”

Helpful Report

Posted 3 years ago

“Terrible behaviour from their staff. Re training in basic manners are required.”

Helpful Report

Posted 3 years ago

“Wow, I just saw video footage of a member of your staff verbally abusing a mask exempt lady. His language & aggressive behaviour was disgusting, and I sincerely hope that appropriate action is taken against him. He is clearly seen breaching the Equalities Act 2010 & the Disabilities Discrimination Act - shame on this individual.”

Helpful Report

Posted 3 years ago

“Disgusting and discriminating behaviour from roger towards a customer - disgraceful representation for tool station! Bullying and swearing. I will never use tool station and will never recommend them!”

Helpful Report

Posted 3 years ago

“Disgusting treatment of a customer who was exempt from wearing a mask. The foul language and abuse should lead to the dismissal of the person involved or it would appear that Toolstation allows this behaviour by their staff”

Helpful Report

Posted 3 years ago

“Nobody should be made to feel less than because they are exempt from wearing a mask. Your staff should be made to watch a few Professor Mike Yeadon videos.”

Helpful Report

Posted 3 years ago

“I was absolutely appalled to witness a recording that is currently circulating on social media which contained one of your male employees verbally abusing a female customer at the Northampton branch of tool station.This employee not only acted in a very aggressive, unprofessional, abusive manner, but very unlawful too! His behaviour is beyond unnaceptable! He is clearly committing disibility dicrimination hate crime.I suggest you immediately update your employees with the current legislation - i.e, A mask exempt individual is not at liberty to produce any form of evidence regarding mask their exemption.A person should also not be asked, harrased, forced or bullied into producing such. A copy of this recording has also be sent to head office.”

Helpful Report

Posted 3 years ago

“Disgusting sexist pig needs to be prosecuted for verbal abuse. I will be calling to find out if he was sacked. Nasty disgusting pig!!!”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful behaviour from a member of your staff at the Northampton Branch. I hope you take immediate action Toolstation UK. No one should be subject to verbal abuse in this way.”

Helpful Report

Posted 3 years ago

“Shocking response from a member of staff to a female customer not wearing a mask. Absolutely no need for the foul and abusive language and shouldn’t be in a customer facing role.”

Helpful Report

Posted 3 years ago

“Just saw the twitter video of a member of your staff calling a woman customer a “fucking bitch”, for not wearing a mask. This is a disgrace and he needs to be sacked. Boycott immediately!!!”

Helpful Report

Posted 3 years ago

“Caught on video....Northampton male staff member acting like a member of the SS, a real bully, verbally abusing a female shopper, insisting she suffocate herself with a useless face nappy, obviously working at Tool station because he is one.”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 698 reviews