Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible behaviour from their staff. Re training in basic manners are required.”

Helpful Report

Posted 3 years ago

“Wow, I just saw video footage of a member of your staff verbally abusing a mask exempt lady. His language & aggressive behaviour was disgusting, and I sincerely hope that appropriate action is taken against him. He is clearly seen breaching the Equalities Act 2010 & the Disabilities Discrimination Act - shame on this individual.”

Helpful Report

Posted 3 years ago

“Disgusting and discriminating behaviour from roger towards a customer - disgraceful representation for tool station! Bullying and swearing. I will never use tool station and will never recommend them!”

Helpful Report

Posted 3 years ago

“Disgusting treatment of a customer who was exempt from wearing a mask. The foul language and abuse should lead to the dismissal of the person involved or it would appear that Toolstation allows this behaviour by their staff”

Helpful Report

Posted 3 years ago

“Nobody should be made to feel less than because they are exempt from wearing a mask. Your staff should be made to watch a few Professor Mike Yeadon videos.”

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Posted 3 years ago

“I was absolutely appalled to witness a recording that is currently circulating on social media which contained one of your male employees verbally abusing a female customer at the Northampton branch of tool station.This employee not only acted in a very aggressive, unprofessional, abusive manner, but very unlawful too! His behaviour is beyond unnaceptable! He is clearly committing disibility dicrimination hate crime.I suggest you immediately update your employees with the current legislation - i.e, A mask exempt individual is not at liberty to produce any form of evidence regarding mask their exemption.A person should also not be asked, harrased, forced or bullied into producing such. A copy of this recording has also be sent to head office.”

Helpful Report

Posted 3 years ago

“Disgusting sexist pig needs to be prosecuted for verbal abuse. I will be calling to find out if he was sacked. Nasty disgusting pig!!!”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful behaviour from a member of your staff at the Northampton Branch. I hope you take immediate action Toolstation UK. No one should be subject to verbal abuse in this way.”

Helpful Report

Posted 3 years ago

“Shocking response from a member of staff to a female customer not wearing a mask. Absolutely no need for the foul and abusive language and shouldn’t be in a customer facing role.”

Helpful Report

Posted 3 years ago

“Just saw the twitter video of a member of your staff calling a woman customer a “fucking bitch”, for not wearing a mask. This is a disgrace and he needs to be sacked. Boycott immediately!!!”

Helpful Report

Posted 3 years ago

“Caught on video....Northampton male staff member acting like a member of the SS, a real bully, verbally abusing a female shopper, insisting she suffocate herself with a useless face nappy, obviously working at Tool station because he is one.”

Helpful Report

Posted 3 years ago

“Just watched a video of a female customer being treated awfully by a male member of staff at your Northampton branch because she was medically exempt and wasn't wearing a mask. What was also shocking was that no other male member of staff stepped in to stop this abusive behaviour. (Video attached). If this is how Toolstation treats their customers then I want nothing to do with the company.”

Helpful Report

Posted 3 years ago

“Went to Thurrock, very good service, polite,”

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Posted 3 years ago

“Excellent service from Swansea enterprise zone branch. Very easy to return and item which was efficiently processed by Rhydian. I received the refund email before I hot back to my car.”

Helpful Report

Posted 3 years ago

“Still waiting for light bulbs to arrive, ordered last week. Not impressed with the after care service; takes forever to get a response. Couldn’t get through on chat or phone lines and have only had one response to my email telling me that the goods have been delivered to the wrong address! Not impressed!”

Helpful Report

Posted 3 years ago

“I ordered my items on TOOLSTATIONS website on Thursday & collected Friday morning, everything was spot on, easy to order, collection was so easy & the store person Graeme at our Louth branch in Lincolnshire was exceptional, polite, courteous & very helpful. I will certainly be using Tool station again. Thanks.”

Helpful Report

Posted 3 years ago

“Just the best of the rest for almost anything”

Helpful Report

Posted 3 years ago

“Harlow team are always friendly and helpful. Great range of products always in stock and at great prices”

Helpful Report

Posted 3 years ago

“The shop in wsm took my order but when I went to pay I was asked if I could use a card as they had put the tills away. Why I wasn't told this beforehand so I didn't waist my time nobody knows. There are no notices of company policy to say 20 minites before closing they don't take cash. The manager was abusive called the police. I offered her the option to open a till. I was told it was my own fault as I was ordering 10 minites before the close for businesses. The store assistant told me I was an idiot when I asked what am I meant to do. He told me to go to a bank and pay my money in. Not particularly good advice or customer service. I tried to lodge a complaint with the store manager. But she couldn't take complaints however She sceemed an email address at me. Refused to Wright it down. After requesting them to write it down while she was using the panic button talking to the police. The assistant scribbled something illedgable on a piece of till role and slammed it on the counter. So thanks for waisting my time tool station. No need to apologise for your substandard service. I think the message is loud and clear. TAKE YOUR BUSINESS ELSEWHERE. No apology. Just ordered to leave as I'm obviously at fault together with false alligations to the police. So I suggest going to screw fix who have a larger product range customerservice skills and now will even make traids people a free tea or coffee to take away”

Helpful Report

Posted 3 years ago

“Used the Toolstation in Treforest, Pontypridd the staff there are always willing to help with queries, helpful on products and carrying the goods to your car. Julie there has also been very helpful, try to use this branch all the time.”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 688 reviews