Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.70

3.7 Rating 687 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“B & M Builders,Great Service,lady at the counter in the Knowsley Depo was lovely,great addition to the Industrial Estate”

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Posted 4 years ago

“Toolstation Redruth are always helpful, professional and polite. Ben has always gone above and beyond always with a smile.”

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Posted 4 years ago

“Visited Cheltenham Branch 21/7/2020. Couldn’t get my email to work on 4G to set up account for Click/Collect. Talked to young man in shop, extremely helpful, got the product I wanted (Flapwheel sander set) & he accepted payment at the till for me. Have to say Screwfix round the corner refused to help unless it was Click/Collect, so massive credit and future custom to Toolstation. Much better service at Toolstation. Thank you.”

Toolstation UK 5 star review on 21st July 2020

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Posted 4 years ago

“Great customer service Birkenhead branch overall price service and value top notch”

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Posted 4 years ago

“It was my fault I made a mistake with an order. Stephanie from your Wimsey Way Alfreton branch helped me put the mistake right and get the correct items. All the staff there are always very friendly and sociable, its a pleasure to shop there, but today Stephanie went above and beyond with customer service to help me, a disabled pensioner”

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Posted 4 years ago

“Excellent catalogue, helpful staff”

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Posted 4 years ago

“Had a great experience at Cheney manor Swindon all products was ready to go and great service from Lucy M PS she's a beaut 😉”

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Posted 4 years ago

“Recent visit to Toolstation in Woodley for a click and collect order. Nothing could have been easier. Quick, efficient and friendly staff even amongst the current covid 19 conditions. Thank you.”

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Posted 4 years ago

“Visited tool station london Road Derby on three occasions within the past week and hands up to Amy, absolute star when it comes to knowledge of products and exceptional customer service, this employee (Amy) certainly does go above and beyond with customer satisfaction and has certainly won my custom over from a large DIY store just down the road, both service, product knowledge and pricing is just beyond superior, since shopping with Tool Station i have already saved myself £44.19 on products from further down the road, not having to wait for deliveries and having everything I need in stock makes for a great experience at Derby, London road, Tool Station. Keep up the great work, hope to see you all again soon.”

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Posted 4 years ago

“Very easy ordering process and very good stoke levels. And competitive prices”

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Posted 4 years ago

“I visited Cinderford Branch of Tool station Naomi greeted me with a smile and all my goods packed neatly into a box, no waiting no fuss, always very efficient She has a great memory and always remembers my name, great customer service”

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Posted 4 years ago

“Went to the new store in market harborough, what excellent service. The sales staff sent time to advise me and find the correct product. Will definitely use them again”

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Posted 4 years ago

“Customer service is exceptional. A gentleman by the name of Richard at the South Woodford Branch is amazing. Friendly, polite, efficient and very helpful. an asset to Toolstation and just the type of person that any Organisation would want to represent them. I went there 2 days in a row to collect some items. the third time was a few days later and Richard had my order ready on the counter before i approached the counter. He must have a good memory, exceptional attention to detail and has a general helpful nature about him. The lady that works with him at the front most of the time is not so helpful or friendly. More like Jackal and Hyde working together at the front desk.”

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Posted 4 years ago

“I often go into the Shirley Solihull branch . I must say all the staff have been very helpful. I dont often write a review but I would like ti mention a young lady at the branch called Sophie . Nothing ever seems too much bother for her . Well done on your customer service today . She was professional helpful .”

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Posted 4 years ago

“Good attention and advice from an assistant at the store in Bredbury. Well done Toolstation !”

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Posted 4 years ago

“I'm a regular at Toolstation, Birkenhead branch in particular, always a friendly atmosphere in store and welcoming staff who are always happy to help if there's something you can't find or you have a problem with a previous purchase. Well done team...!! Keep up the good work.”

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Posted 4 years ago

“I always enjoy going to the Kirkcaldy branch, served very quickly and with a smile.”

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Posted 4 years ago

“The service was friendly and helpful. Chris suggested and searched for an alternative to the item I originally wanted. Excellent.”

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Posted 4 years ago

“Ross on Wye branch. Excellent COVID-19 safety control. Staff efficient, courteous and cheerful. This store is a lifeline for local DIY and trade needs. And you can buy over the counter (at the porch!) as well as click and collect.”

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Posted 4 years ago

“I am very happy with anything I have bought from Toolstation - however I had to return an unwanted mouse repeller this week. I was served with a smile by John in Tonbridge and in minutes was refunded. I wish all salespeople were as amiable as he was - thank you Toolstation.”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 687 reviews