Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from James at Anniesland - thanks for your help! Kim”

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Posted 4 years ago

“Katie from the roundhey store was knowledgeable and able to help me select what I needed and was very friendly.great service will shop again..”

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Posted 4 years ago

“I went onto toolstation to look for a face mask respiratory, because I can't wear the masks that we have to wear and I got one to try and I can breath when I have it on, and my partner said that he wanted one so I ordered it and went for it at Fleetwood . it was easy to find and to get too the men at the door was very polite and helpful.”

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Posted 4 years ago

“Great service from Aaron and Genna from Toolstation at martlesham heath! Keep up the good work guys!”

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Posted 4 years ago

“Excellent customer service at the Gateshead branch. I turned up a few minutes after closing and a staff member still gave me my collection. I returned today for another click and collect to find the staff member had been reprimanded for his actions the previous day. In my view he should be commended for his customer service in these difficult times.”

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Posted 4 years ago

“B & M Builders,Great Service,lady at the counter in the Knowsley Depo was lovely,great addition to the Industrial Estate”

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Posted 4 years ago

“Toolstation Redruth are always helpful, professional and polite. Ben has always gone above and beyond always with a smile.”

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Posted 4 years ago

“Visited Cheltenham Branch 21/7/2020. Couldn’t get my email to work on 4G to set up account for Click/Collect. Talked to young man in shop, extremely helpful, got the product I wanted (Flapwheel sander set) & he accepted payment at the till for me. Have to say Screwfix round the corner refused to help unless it was Click/Collect, so massive credit and future custom to Toolstation. Much better service at Toolstation. Thank you.”

Toolstation UK 5 star review on 21st July 2020

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Posted 4 years ago

“Great customer service Birkenhead branch overall price service and value top notch”

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Posted 4 years ago

“It was my fault I made a mistake with an order. Stephanie from your Wimsey Way Alfreton branch helped me put the mistake right and get the correct items. All the staff there are always very friendly and sociable, its a pleasure to shop there, but today Stephanie went above and beyond with customer service to help me, a disabled pensioner”

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Posted 4 years ago

“Excellent catalogue, helpful staff”

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Posted 4 years ago

“Had a great experience at Cheney manor Swindon all products was ready to go and great service from Lucy M PS she's a beaut 😉”

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Posted 4 years ago

“Recent visit to Toolstation in Woodley for a click and collect order. Nothing could have been easier. Quick, efficient and friendly staff even amongst the current covid 19 conditions. Thank you.”

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Posted 4 years ago

“Visited tool station london Road Derby on three occasions within the past week and hands up to Amy, absolute star when it comes to knowledge of products and exceptional customer service, this employee (Amy) certainly does go above and beyond with customer satisfaction and has certainly won my custom over from a large DIY store just down the road, both service, product knowledge and pricing is just beyond superior, since shopping with Tool Station i have already saved myself £44.19 on products from further down the road, not having to wait for deliveries and having everything I need in stock makes for a great experience at Derby, London road, Tool Station. Keep up the great work, hope to see you all again soon.”

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Posted 4 years ago

“Very easy ordering process and very good stoke levels. And competitive prices”

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Posted 4 years ago

“I visited Cinderford Branch of Tool station Naomi greeted me with a smile and all my goods packed neatly into a box, no waiting no fuss, always very efficient She has a great memory and always remembers my name, great customer service”

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Posted 4 years ago

“Went to the new store in market harborough, what excellent service. The sales staff sent time to advise me and find the correct product. Will definitely use them again”

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Posted 4 years ago

“Customer service is exceptional. A gentleman by the name of Richard at the South Woodford Branch is amazing. Friendly, polite, efficient and very helpful. an asset to Toolstation and just the type of person that any Organisation would want to represent them. I went there 2 days in a row to collect some items. the third time was a few days later and Richard had my order ready on the counter before i approached the counter. He must have a good memory, exceptional attention to detail and has a general helpful nature about him. The lady that works with him at the front most of the time is not so helpful or friendly. More like Jackal and Hyde working together at the front desk.”

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Posted 4 years ago

“I often go into the Shirley Solihull branch . I must say all the staff have been very helpful. I dont often write a review but I would like ti mention a young lady at the branch called Sophie . Nothing ever seems too much bother for her . Well done on your customer service today . She was professional helpful .”

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Posted 4 years ago

“Good attention and advice from an assistant at the store in Bredbury. Well done Toolstation !”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 698 reviews