Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.70

3.7 Rating 687 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All through covid, toolstation have had the goods. We usually use another well known supplier (they are usually side by side), but toolstation has consistently had goods that the other didn't have. Their website is easier to use as well, because it shows clearly whats is and isn't in stock, and at which branch you can pick up. Well done toolstation. We're converted!”

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Posted 4 years ago

“Brilliant service and friendly too. Now the store is open and we can enter, it is nice to get some normality back. Staff are happy to see customers back and nothing is too much trouble for them. 100% dedication from staff to customers. Yet again,served by Mandy and she is full of energy and enthusiasm. Will definitely be back for more products. Keep up the great work Chesterfield!”

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Posted 4 years ago

“Adam :) Thanks for fixing my problem with little stubborn screws. Most helpful and polite.”

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Posted 4 years ago

“staff always happy to help, great service, excellent prices, easy returns and refunds better prices than the competitor. always will use toolstation before any other”

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Posted 4 years ago

“Click and collect at Wellingborough branch was brilliant. Ready in 2 minutes *****”

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Posted 4 years ago

“been using the toolstation branch at purley way croydon for some time and l can honestly say that l have always found all the staff , thats the guys and the girls , to be both knowledgeable and efficient giving what l can only describe as excellent service .”

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Posted 4 years ago

“I really recommend Toolstation's click & collect service especially during these Covid19 restrictions. My order was ready to collect within a couple of hours and it was an effortless and safe way to collect. Their prices are far below those of DIY chains and the quality is good.”

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Posted 4 years ago

“Ordered multiple tools and kit all delivered two days later with zero delivery charge.”

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Posted 4 years ago

“very helpful in finding what i needed and just good service”

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Posted 4 years ago

“Hi, I can always recommend Toolstation for great service and advice. Ste at the Trafford Park branch is very helpful and knowledgeable and offers great advice. John C.”

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Posted 4 years ago

“Great service from James at Anniesland. Couldn't access my order number but it wasn't a problem. Thank you”

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Posted 4 years ago

“Have been using Toolstation in Woodley since it opened. Called in the other day, served by Katie, who was very polite and helpful, like all the other staff that have served me in the store. The quality of the products are of a good standard for the price paid.”

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Posted 4 years ago

“Excellent service and product range. BMD Devlmnts”

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Posted 4 years ago

“Ben at the Sevenoaks branch is extremely helpful, and patient, with incorrect orders, he is a real quality salesperson, and will go far in his life. Always really efficient. Toolstation should be so grateful for having employed him, and hope that he stays with you. Well done the interviewer on that day!”

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Posted 4 years ago

“Whenever I go to my local Chingford branch I get a perfect friendly service from the staff especially Vicki I can't praise her professionalism enough a credit to your company”

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Posted 4 years ago

“Great service from James at Anniesland - thanks for your help! Kim”

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Posted 4 years ago

“Katie from the roundhey store was knowledgeable and able to help me select what I needed and was very friendly.great service will shop again..”

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Posted 4 years ago

“I went onto toolstation to look for a face mask respiratory, because I can't wear the masks that we have to wear and I got one to try and I can breath when I have it on, and my partner said that he wanted one so I ordered it and went for it at Fleetwood . it was easy to find and to get too the men at the door was very polite and helpful.”

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Posted 4 years ago

“Great service from Aaron and Genna from Toolstation at martlesham heath! Keep up the good work guys!”

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Posted 4 years ago

“Excellent customer service at the Gateshead branch. I turned up a few minutes after closing and a staff member still gave me my collection. I returned today for another click and collect to find the staff member had been reprimanded for his actions the previous day. In my view he should be commended for his customer service in these difficult times.”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 687 reviews