Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang at bank holiday weekend and was dealt with excellently. The lady was extremely helpful and sorted out my first order with very efficiently. The price was excellent and was delivered on the day agreed.”

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Posted 4 years ago

“sutton in ashfield store. excellent service nothing a problem and always a smiling face unlike mansfield store. will use again and again”

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Posted 4 years ago

“Popped in toolstation in Beckenham was served by waldon absolutely a gentleman always welcoming and friendly knowledgeable service given”

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Posted 4 years ago

“I found tool station in St Austell were very helpful, and a pleasant manner from all the staff.”

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Posted 4 years ago

“Merthyr branch always willing to help just visited as they were putting shutters down and opened back just to serve me always friendly and really helpful”

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Posted 4 years ago

“All through covid, toolstation have had the goods. We usually use another well known supplier (they are usually side by side), but toolstation has consistently had goods that the other didn't have. Their website is easier to use as well, because it shows clearly whats is and isn't in stock, and at which branch you can pick up. Well done toolstation. We're converted!”

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Posted 4 years ago

“Brilliant service and friendly too. Now the store is open and we can enter, it is nice to get some normality back. Staff are happy to see customers back and nothing is too much trouble for them. 100% dedication from staff to customers. Yet again,served by Mandy and she is full of energy and enthusiasm. Will definitely be back for more products. Keep up the great work Chesterfield!”

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Posted 4 years ago

“Adam :) Thanks for fixing my problem with little stubborn screws. Most helpful and polite.”

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Posted 4 years ago

“staff always happy to help, great service, excellent prices, easy returns and refunds better prices than the competitor. always will use toolstation before any other”

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Posted 4 years ago

“Click and collect at Wellingborough branch was brilliant. Ready in 2 minutes *****”

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Posted 4 years ago

“been using the toolstation branch at purley way croydon for some time and l can honestly say that l have always found all the staff , thats the guys and the girls , to be both knowledgeable and efficient giving what l can only describe as excellent service .”

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Posted 4 years ago

“I really recommend Toolstation's click & collect service especially during these Covid19 restrictions. My order was ready to collect within a couple of hours and it was an effortless and safe way to collect. Their prices are far below those of DIY chains and the quality is good.”

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Posted 4 years ago

“Ordered multiple tools and kit all delivered two days later with zero delivery charge.”

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Posted 4 years ago

“very helpful in finding what i needed and just good service”

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Posted 4 years ago

“Hi, I can always recommend Toolstation for great service and advice. Ste at the Trafford Park branch is very helpful and knowledgeable and offers great advice. John C.”

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Posted 4 years ago

“Great service from James at Anniesland. Couldn't access my order number but it wasn't a problem. Thank you”

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Posted 4 years ago

“Have been using Toolstation in Woodley since it opened. Called in the other day, served by Katie, who was very polite and helpful, like all the other staff that have served me in the store. The quality of the products are of a good standard for the price paid.”

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Posted 4 years ago

“Excellent service and product range. BMD Devlmnts”

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Posted 4 years ago

“Ben at the Sevenoaks branch is extremely helpful, and patient, with incorrect orders, he is a real quality salesperson, and will go far in his life. Always really efficient. Toolstation should be so grateful for having employed him, and hope that he stays with you. Well done the interviewer on that day!”

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Posted 4 years ago

“Whenever I go to my local Chingford branch I get a perfect friendly service from the staff especially Vicki I can't praise her professionalism enough a credit to your company”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 698 reviews