Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

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“There is no option for no stars but even if there were a ranking of zero would be far too high. Ineptitude and incompetence at its highest level. After ordering goods to a value of just short of £100 on a click and collect basis I'm still waiting a week later for any kind of communication. Their phone lines have been out for at least a week and their website now states that it will take 3 to 4 days to answer an email. They have taken my money and abandoned any form of customer service to the extent that I demanded a refund 3 days ago and again I've heard nothing. Toolstation are an utter disgrace when other suppliers are performing brilliantly during the coronavirus with virtually no delays or drop in customer service. I will never use Toolstation again”

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Posted 4 years ago

“Just placed an order for delivery. Amid the Coronavirus thing, Toolstation is the only website that's working at the moment. B&Q site is down, Wickes is shot, Screwfix is about to keel over. Haven't received the order yet obviously but credit to Toolstation for keeping their site working where others have failed.”

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Posted 4 years ago

“Went to GOSPORT Toolstation today amid the Covid 19 Pandemic for my click and collect electrical items to finish off a job for an eldery customer today. The system they employed for 'Social Distancing' was basic, simple and very effective. Goods were available as told in the text I was sent (to minimise the time I had to wait). After a brief ( and expected short wait) I was serves politely and safely. The staff were helpful and very courteous as always at this branch. The company and especially the staff deserve credit for working though and providing a service at these harrowing times.. WELL DONE YOU GUYS!!!”

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Posted 4 years ago

“Click and collect service at Barnsley branch, 1st class as always”

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Posted 4 years ago

“Used click and collect. Told item was in stock only to arrive at store to be told not in stock. Then told toolstation not processing ANY refunds until corid virus crisis over. THEREFORE AVOID TOOLSTATION”

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Posted 4 years ago

“After buying online an item, I went to collect it and it was given to another buyer. I was disappointed and was said " call for refund". I showed my invoice and didn't care. They suppose to keep your order for 30 days. They are absolutely unprofessional and don't bother if the customer is satisfied with them. Never buy there”

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Posted 4 years ago

“Aston toolstaion the best costumer service”

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Posted 4 years ago

“Do not touch this cowboy of a company. Brought drain rods that snapped within 10 mins of using them, leaving me with stuck rods in the drain. Canterbury branch very unhelpful, customer service very unhelpful .”

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Posted 4 years ago

“I purchased a Dust-extractor but, it wasn't clear in the catalogue which of the two dust-bags was the correct one for the model I purchased. Contacted customer services to ask the question and was told they didn't know and give me the Manufacturers phone number to ring. It might of been a good idea to have the code for the relevant dust-bag for each model in the description like is done with some other products.”

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Posted 4 years ago

“Placed a number of Click and Collects recently for pick-up at the Macclesfield Branch. Always ready for collection when I go to pick them up.”

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Posted 4 years ago

“I went into chippenham store today Martin and the staff where very helpful and friendly thank you”

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Posted 4 years ago

“I was surverd by Martin hewas very helpful and friendly”

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Posted 4 years ago

“I visited tool station today at Salisbury and I was very impressed with the knowledge and the service that I was given from one particular member of staff who I think her name was Michelle very impressed very helpful and I will definitely be using tool station in the future”

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Posted 4 years ago

“It's always a good experience to buy tools from tool station Staff is very helpful. SUSAN WAS VERY HELPFULL TODAY IN GETTINFG MY STUGG I NEEDED From glasgow branch”

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Posted 4 years ago

“Tried to get some more vanguard hacksaw blades today. Not available anymore, the toolstation own make replacements I bought, are very poor in comparison. Shame, buy elsewhere.”

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Posted 4 years ago

“sold second hand returned items and delivery never come, very unhelpful.”

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Posted 5 years ago

“even this site dont work so less bad reviews show up”

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Posted 5 years ago

“what did not go wrong paid for a shower screen 13 weeks ago got told it would arrive in 3 days then got an email 12 days later to say no address given order cancelled ordered again PAID AGAIN. 13 Weeks later 28 emails 6 refunds that did not work and 5 phone calls omg it should be on tv comedy show computer says nooooooooooooooo all work of none working failed script it a joke”

Helpful Report

Posted 5 years ago

“Never shop in this store ...went on line to see if they had 2 bathroom mirrors in stock they said yes so drove from my home 10 miles away only to be told none in stock only for delivery, as i needed them the member of staff said he could get them delivered next day (great) so paid and left, next day no delivery rang and asked why... Norman the member off staff put the wrong address down . The lady could not deal with this so past me on to someone else who promised to cancel the order and have it sent to the right address the next day ... Guess what no mirrors, rang again was told the order was not coming as the mirrors where out off stock and would not be in for another week but can't promise... as it's 2 days before Christmas there's no way i'm get the mirrors in that week so this would make it 2 weeks not one and that's only if their suppliers deliver on time (Doubtful being only 2 day until Christmas) so cutting a long story short i will never shop in tool station again it was the first time i've shopped there and the last .. customer service very poor .”

Helpful Report

Posted 5 years ago

“Sarah and Danyal, took there time in giving a pleasent sales and when returning items. Thanks for being patient and really helpful. Bal”

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Posted 5 years ago

Toolstation UK is rated 3.7 based on 693 reviews