Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have visited the Rhyl branch of Toolstation many times . I have always found the staff very friendly and professional and they have made my visit very enjoyable . They have a good knowledge of the tools which they sell .”

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Posted 1 year ago

“Always helpful and friendly staff, and usually have what I need.”

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Posted 1 year ago

“Please DO NOT Purchase any Ximax Radiators from Toolstation. since buying a Ximax radiator it is not heating our room as we thought it should. it’s not fit for the purpose it was intended. we contacted Toolstation and Ximax there just putting it done to the fitting, Which it is NOT. We have done research on line and a lot of people have had the same issues. Aslo not got anywhere with Toolstation or Ximax. Toolstation and Ximax will not refund our money. It’s robbery the money they’re charging for goods that are unsatisfactory. PLEASE BE WARNED DO NOT PURCHASE XIMAX RADIATORS FROM TOOLSTATION YOU WILL BE THROWING MONEY FOWN THE DRAIN. The cost of the radiator purchased was £356.00 Oxford Duo Designer Radiator”

Toolstation UK 1 star review on 1st January 2024

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Posted 1 year ago

“My click & collect order was processed very quickly and was collected with a smile. Thanks.”

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Posted 1 year ago

“I go in Toolstation Leyland on a weekly basis, the staff are always warm and welcoming, normally have what I need and if not have always managed to find me a alternative Highly recommend”

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Posted 1 year ago

“Brilliant Staff, Adam’s a legend. Very helpful every time I go there.”

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Posted 1 year ago

“Upon being in the process of moving I decided to pop into Devizes Toolstation. The staff went above and beyond, extremely polite and helpful. I went in to buy a Tarp which I honestly didn’t have a clue about but due to the staffs help I purchased one.”

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Posted 1 year ago

“Bamber Bridge store excellent service manager Lynn asset to toolstation staff always welcoming and happy to help great customer service every visit”

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Posted 1 year ago

“Great range of products, all very keenly and competitively priced, and with click and collect service, it was easy to place my order and collect it within an hour.”

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Posted 1 year ago

“My store in Cinderford is fantastic. Especially Naomi who nothing is too much trouble for. Friendly, helpful, caring and makes stressful DIY a little easier! A great team.”

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Posted 1 year ago

“Very helpful staff at my store in peterlee. Always happy and pleasant, a joy to visit the store”

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Posted 1 year ago

“They use parcel force to deliver who are always late The item arrived damaged which is not their fault but the returns proccedure is poor. you have to pay for the return and get re embursed. Amazon is free so wont be using toolstation again”

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Posted 1 year ago

“Went in new Warminster store today what a lovely layout. Can’t fault the staff very friendly and looked really happy serving customers got greeted as soon as I walked in which was nice.”

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Posted 1 year ago

“I opened an account I have put in my details 3 times still it keeps asking for my email and password it keeps saying I have to reset my password I can’t change my email it is the company email”

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Posted 1 year ago

“We placed an order for delivery over 1 year ago, total of £170. I forgot about it. Never received it never sent the money back. Tried to contact tool station over the phone (obviously to get my money back) just to hear from them this is not possible????!!!! So no products no money, be aware !!!!!! Plus they never send an email or notification regarding this order…. Thieves.”

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Posted 1 year ago

“Just to say what a great help James was in you Stanley green store helpful friendly and patient what a nice guy”

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Posted 1 year ago

“Order number 30/7/23 - XAS419017433 I have made contact three times now asking for my refund. You confirm that is has been processed but it still hasn't appeared in my bank account!!! (4/9/23)”

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Posted 1 year ago

“Staff at Toolstation Leyland are always very friendly and very helpful. Always have what I need in stock and I don’t shop anywhere else”

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Posted 1 year ago

“Great in store, website terrible Once in store these guys are great, super helpful whenever possible. Well priced to be competitive with SF. Parking at Montrose branch in anything bigger than an estate car isn't the easiest but rarely a huge issue. The main problem and reason for 1* however, is the website, it's unusable for me 95% of the time "502 Bad Gateway" I reported this to them a year ago, spent ages going back and forth with their IT and have seen many others experience the same issue. They tried the usual clear cache look at browser settings, change browser and nothing works. Occasionally I can use the site through my phone but as soon as I sign in it locks me out on 502 bad gateway, regardless of browser. So I often find myself ordering elsewhere. I had originally placed a review on Trust Pilot giving them 3* as a "verified review" however, it would appear ToolStation have asked for the review to be removed and if Trust Pilot feel the need to censor verified and accurate reviews because a company asks them to remove it rather than addressing the root cause of the problem in the review the 1 star is more than fair. In addition, recently when trying to place an order on the phone, explaining the issue to them, I was advised they couldn't process the order over the phone and I should go online to place the order...”

Toolstation UK 1 star review on 27th July 2023

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Posted 1 year ago

“Visited Toolstation Macclesfield today....was very impressed with choice of stock. Staff were willing to help me with my purchase... Well done to the team here.”

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Posted 1 year ago

Toolstation UK is rated 3.7 based on 698 reviews