Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff in anniesland toolstation are very good. Really helpful and understanding even when there's an Internet mistake”

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Posted 2 years ago

“just had a great experience at toolstation workington .I was there to buy a dewalt drill I am 73yrs old and wanted the drill for my grandson, clare and ricky who helped me had the patients of a saint. I am not really up to scatch using my phone, so when i saw a sign in the shop saying i could save 10% if i downloaded the toolstation app, clare and ricky went out of their way to help me with the app saving me 10%.could not thank them enough. will definitely go back .”

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Posted 2 years ago

“Great service from Kojo in Acton tool station. Really looked after us. Manager Faisal was also very helpful Showed us all the options and helped us get a deal wherever there was one offered.Love the team here. Will recommend! 5stars!”

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Posted 2 years ago

“Great service this evening, greeted with smiles! Thanks Mel and Lucy!”

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Posted 2 years ago

“Quick and efficient. Suitable alternative provided when the product I wanted wasn’t in stock.”

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Posted 2 years ago

“Great customer service very friendly staff, nikki from the Corby branch was very helpful and efficient. I highly recommend going there. Thank you for all your help.”

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Posted 2 years ago

“Have what you need, free delivery service for quite a low spend. Plenty of local depots for collection, new ones opening.”

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Posted 2 years ago

“Very good service, very goods range of stock and sometimes much cheaper by far than the very similar shop next door. wink wink Hence now my go to site for all things DIY and Trade equipment.”

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Posted 2 years ago

“Early opening and I always find what I want”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Excellent all round. Good range of items, good stock, good prices and friendly, helpful staff. What's not to like?”

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Posted 2 years ago

“Just visited your Ross on Wye store and was served by Riley on the counter. He was really helpful & made our day :) Thank you for great service - Riley is a credit to toy guys.”

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Posted 2 years ago

“I couldn't find what I needed and the two girls found what I wanted quickly and helped me get the other bits to finish the job.”

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Posted 2 years ago

“When go into barking store everybody is very friendly & helpful especially najma”

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Posted 2 years ago

“First class service from Mark at the Peterlee branch yesterday. Cannot fault the staff in this branch, always very polite and helpful.”

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Posted 2 years ago

“My first visit to Oldham branch was simply great. My order was " click and collect " - Graham behind the counter greeted me with a smile and after taking my details, carried by two large paint pots to my car asked if there was anything else he could help me with. All sorted within a couple of minutes in a friendly, efficient and no fuss manner - what else could you ask for. Simply excellent service !”

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Posted 2 years ago

“I visted the Dulwich branch on the off chance they had what i needed from my DIY list, and they had every single item in stock which really handy and the sales assistant Daniel was very helpfull and had great knowledge off the products. Highly recommended.”

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Posted 2 years ago

“Absolutely brilliant service from the Beverley branch today, Sunday, 3 July. I had an emergency and the parts I needed were not available, however a staff member explained a work round. Sorry I don’t have your name but thank you!”

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Posted 2 years ago

“How can a company improve on what is already a good company. IT's not possible to. I used to shop around at other outlets. When screwfix came to peterborough it was a different ballgame. Some time later TOOLSTATION came to peterborough. Wow what a difference. No shopping around for price/quality. Straight to TOOLSTATION every time.not in stock guaranteed next day.friendly more than helpful staff if i was asked for a percentage rating it can only be 100%+A*.”

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Posted 2 years ago

“Quick and efficient service, recommended 👌”

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Posted 2 years ago

Toolstation UK is rated 3.7 based on 698 reviews