Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 699 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

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“Funny idea of customer service bought some adhesive used a little didn't so what it states but refused to give refund.”

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Posted 7 years ago

“One, of only two DIY firm that was able to supply a rope puller device in Dundee and also at a far cheaper price than the other firm.”

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Posted 7 years ago

“Toolstation staff are always helpful. It is a rare occasion to leave without making a helpful/useful purchase. Toolstation staff re happy to sell the correct tool/part for the job.”

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Posted 7 years ago

“Great prices and you only need to spend £10 to get FREE next day delivery”

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Posted 7 years ago

“Always as very good prompt service and always a competitive price delivery is always convenient as you can ask for delivery to be made to any suitable location”

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Posted 7 years ago

“Easy to order online Very reasonable in price good quality products”

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Posted 7 years ago

“Very helpful staff took time to look for what I needed”

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Posted 7 years ago

“Excellent range of quality products. Very good delivery service and free delivery for almost all orders.”

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Posted 7 years ago

“good selection of items,always helpful when ordering on the phone,without fail I have received the goods next day,free of charge when ordering ten pounds worth or over(which is not hard with the type of items they stock),good prices.brilliant!”

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Posted 7 years ago

“Ordered a door lock. Not in stock so next day delivery. All worked very smoothly. Collected the lock which was well made and installed it with ease.”

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Posted 7 years ago

“Always well packaged, customer service is great, delivery is good too. Only limit is a very strict 30 day returns policy and my nearest shop is half an hour away.”

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Posted 7 years ago

“Excellènt. Good service, products at good prices and free delivery.”

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Posted 7 years ago

“Polite and very efficient service from tools tat ion in Perth. Would use this company again.”

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Posted 7 years ago

“They made me happy because they were post free at the time.”

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Posted 7 years ago

“Great value, quality products and service.”

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Posted 7 years ago

“They were very professional. Very efficient and attentive. Great service.”

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Posted 7 years ago

“Not exactly happy as delivery was supposed to be next day, so, should have been here today.....i'm still waiting, but not hold out much hope.”

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Posted 7 years ago

“Very knolageable staff who were very pleasant and helpfull”

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Posted 7 years ago

“Fast delivery works as well like it said on the tin no more slipping on my decking”

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Posted 7 years ago

“Great products, great prices,great delivery”

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Posted 7 years ago

Toolstation UK is rated 3.7 based on 699 reviews