Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't trust Saturday delivery Paid extra for Saturday delivery. Didn't arrive on Saturday. Caused a lot of time and hassle to get elsewhere to fit over the weekend. Then took over two weeks and three phone calls to get a refund from Toolstation. Didn't apologise or seem to understand the issue this created. I am a regular customer with hundreds of orders. Normally all is good. However Saturday delivery clearly doesn't work, they don't guarantee it and won't compensate (or even say sorry!) if it doesn't arrive.”

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Posted 6 years ago

“Got an email from them following an online purchase. Actually gave them a 5 star review with a comment "Quality product. Great delivery". They actually had the cheek to reject my 5 star review on the grounds that it was "Too vague". Really? Way to tick off a customer guys!!! Obviously, that's not a response that came from a machine. It takes a human moderator to be that dumb. So I resubmitted a much more detailed 1 star review making it crystal clear what I thought of their bs. They didn't like that one either in spite of its enhanced clarity. Have you ever heard anything like it? So what do we conclude from this? Well, as far as Toolstation management are concerned its APPROVED ONLY reviews that are allowed on their website.”

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Posted 6 years ago

“Nothing against Tool Station and the products.. happy with the service of some employees and goods.. Except for one employee who works at our local branch in Weybridge. Unfortunately this is not the first time that the manager, Mo, has been rude to us. Previously when we had asked to see products before purchasing he would be reluctant and you would feel that you are inconveniencing him and that it is a big issue for him to show you the goods. You just feel he is not happy about serving customers and there is the question of why work in retail then? However, in the past we have ignored his rudeness with a smile. But on this occasion he had more attitude than normal and was extremely rude. When we mentioned to him that this is not the way to speak to customers and that he was rude he started recording us... Never again will I go to this shop.. no thank you ... I will take my business to another branch or shop online... or go else where.. Screw fix is just across the road :-)”

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Posted 6 years ago

“some of the staff are damn right rude and arrogant like Daniel at the Halifax store. Complained to head office!”

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Posted 6 years ago

“Was very helpful showing me the best product for me I have started to use toolstation and not the other well known store due to better prices”

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Posted 6 years ago

“ToolStation have the same quality of products as a near by rival company, with the bonus of the prices being lower, plus the chance to take a free drink from the vending machine.”

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Posted 6 years ago

“Speedy service, ease of ordering ,massive range of stock,good value”

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Posted 6 years ago

“Always great service”

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Posted 6 years ago

“GOOD SERVICE AT WISHAW”

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Posted 6 years ago

“Excellent as always.”

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Posted 6 years ago

“Good stock and unbelievable prices will definitely continue to use them”

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Posted 6 years ago

“Very quick service with stock checks available online. Products were well priced and good quality.”

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Posted 6 years ago

“delivery is free when you spend only £10.products are of good quality.”

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Posted 6 years ago

“Toolstation Canning Town branch were very rude and disrespectful I have made a formal complaint to head office.”

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Posted 6 years ago

“Great price, great service, fast shipping what more can you ask for !”

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Posted 6 years ago

“Super delivery and full stock.”

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Posted 6 years ago

“I always check their prices and find they're the cheapest.. Easy to collect too”

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Posted 6 years ago

“Excellent products at very good prices. The fact that you only need to spend £10 in any one order (not at all difficult) to qualify for free delivery is fantastic. On the very rare occasion that I've needed to return an item as faulty the staff have been most helpful - even on one occasion supplying an uprated product at no extra cost as the original item was no longer available. If only all retailers dealt with customers as Toolstation do we would all be happier people.”

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Posted 6 years ago

“I find Toolstation has an excellent range of stuff which is virtually always in stock but definitely available for next day free delivery! I really rate them”

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Posted 6 years ago

“Prices are always top notch and quality can't be beaten”

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Posted 6 years ago

Toolstation UK is rated 3.7 based on 693 reviews