Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ToolStation have the same quality of products as a near by rival company, with the bonus of the prices being lower, plus the chance to take a free drink from the vending machine.”

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Posted 6 years ago

“Speedy service, ease of ordering ,massive range of stock,good value”

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Posted 6 years ago

“Always great service”

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Posted 6 years ago

“GOOD SERVICE AT WISHAW”

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Posted 6 years ago

“Excellent as always.”

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Posted 6 years ago

“Good stock and unbelievable prices will definitely continue to use them”

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Posted 6 years ago

“Very quick service with stock checks available online. Products were well priced and good quality.”

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Posted 6 years ago

“delivery is free when you spend only £10.products are of good quality.”

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Posted 6 years ago

“Toolstation Canning Town branch were very rude and disrespectful I have made a formal complaint to head office.”

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Posted 6 years ago

“Great price, great service, fast shipping what more can you ask for !”

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Posted 6 years ago

“Super delivery and full stock.”

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Posted 6 years ago

“I always check their prices and find they're the cheapest.. Easy to collect too”

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Posted 6 years ago

“Excellent products at very good prices. The fact that you only need to spend £10 in any one order (not at all difficult) to qualify for free delivery is fantastic. On the very rare occasion that I've needed to return an item as faulty the staff have been most helpful - even on one occasion supplying an uprated product at no extra cost as the original item was no longer available. If only all retailers dealt with customers as Toolstation do we would all be happier people.”

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Posted 6 years ago

“I find Toolstation has an excellent range of stuff which is virtually always in stock but definitely available for next day free delivery! I really rate them”

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Posted 6 years ago

“Prices are always top notch and quality can't be beaten”

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Posted 6 years ago

“Good service and value for money”

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Posted 6 years ago

“Great products and price staff always extremely helpful”

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Posted 6 years ago

“Quick hassle free. Good product knowledge from instore personnel. Click and collect available as well as delivery to home or work site. Overall a good experience.”

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Posted 6 years ago

“Had an issue with a product they sold me. VERY quick to reply and rectify the problem. Items bought in the past from ToolStation have been excellent and if ordered to be delivered, have always arrived on time. Happy to recommend.”

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Posted 6 years ago

“Good value for money. Branches everywhere.”

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Posted 6 years ago

Toolstation UK is rated 3.7 based on 688 reviews