Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 699 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really low prices, available for local pickup within minutes. Free next day delivery for orders over £10. Excellent.”

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Posted 7 years ago

“Always have what you want at good prices.”

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Posted 7 years ago

“Delivered when promised and kept me up to date with progress”

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Posted 7 years ago

“Expert product knowledge. Gave opinions on many different product naming the pros and cons for each.”

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Posted 7 years ago

“good stock of items, quick click and collect, also quick trolley feature is useful. friendly staff”

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Posted 7 years ago

“What ever i needed they had on the shelf and the the staff were so helpful”

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Posted 7 years ago

“Always have helpful staff, wide range of products and good prices”

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Posted 7 years ago

“Always great customer service, good prices (except for power tools) and next day delivery.”

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Posted 7 years ago

“Easy to buy online with good price and usually next day delivery which is free on orders over £10.”

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Posted 7 years ago

“free next day delivery over £10,very polite + efficient staff when using click + collect,easy to use website”

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Posted 7 years ago

“Good range of goods, friendly service, good price”

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Posted 7 years ago

“Much cheaper than other builders trade outlets”

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Posted 7 years ago

“Very polite”

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Posted 7 years ago

“Good product delivered on time at a great price.”

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Posted 7 years ago

“Purchased a basin mate from Toolstation to seal a basin waste that was proving difficult to seal with the supplied materials. Quick and easy purchasing process.”

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Posted 7 years ago

“perfect products and prices, very good value all round”

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Posted 7 years ago

“Just like screwfix only cheaper!”

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Posted 7 years ago

“Useful staff, every store has an effective layout and the prices are hard to beat”

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Posted 7 years ago

“Helpful friendly staff, quick service.. 30 day refund policy.”

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Posted 7 years ago

“Consistently good service, next day delivery and I've been impressed with the reasonable prices.”

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Posted 7 years ago

Toolstation UK is rated 3.7 based on 699 reviews