Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Click and collect well organised. On arrival a staff member checks whether you’ve placed an order then directs you to where to stand to socially distance. I’ve placed 2 orders during the lockdown period and been really impressed both times.”

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Posted 4 years ago

“Now I know why their called Toolstation! After 2 whole months and 4 emails I still had not received either goods or a refund. Eventually I get an email saying that my money from two months ago will be refunded to my card in a few working days, and not even an apology! Absolutely despicable service. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“Two of my recent orders were tracked to Hatfield depot. They seem to stay there for a few days and then just disappear. And the tracking number becomes invalid like it never existed. Another order i placed for click and collect, waited for confirmation that i could collect, didn't hear anything for days. After 40mins trying to get through to customer services, they just said we forgot to tell you it was ready for collection.. ****AVOID***”

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Posted 4 years ago

“Great service at the Newport store. Cath is always helpful.”

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Posted 4 years ago

“Leave well a lone take your money and don't send the goods Terrible company”

Helpful Report

Posted 4 years ago

“Leigh, Greater Manchester branch, never ever a problem, only efficiency, helpfulness and polite with it. Used this branch many times and consistent reliability, all the staff are great, today Vicky and James.”

Helpful Report

Posted 4 years ago

“Speedy service ,excellent staff at the newport branch will definitely recommend to friends and family through covid better than screwfix as got to wait a hour for click and collect at screwfix”

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Posted 4 years ago

“Poor service 1000 pounds on power tools never received them. Now toolstation are trying to locate them before they refund me when I have not received absolutely disgusting. Hour long wait to talk to somebody issues is still not resolved.”

Helpful Report

Posted 4 years ago

“In the middle of decorating and I needed some more paint. Thought it would be safer to order of toolstation but what was suppose to be next day delivery has been a week and now they are say it has been delivered. I have no delivery and no reply’s from emails I have sent them”

Helpful Report

Posted 4 years ago

“I placed an order on the 7th may I have still not recieved my order, as key workers we rely on delivery’s on time, you can’t even contact them to find out where orderers are”

Helpful Report

Posted 4 years ago

“Customer service non existent ,same as refunds for items not supplied, even after a " signed for" letter requesting refund ,still no response. Awful service ,the worst company I've dealt with in 50years . AVOID AT ALL COST”

Helpful Report

Posted 4 years ago

“Used Sunderland branch twice lately. Due to the covid19 virus. The staff were at door and taking your online order. Found them very helpful and had no trouble Geting my orders. I'd like to thank staff under these uncertain times. We done.”

Helpful Report

Posted 4 years ago

“With this Covid lockdown like many others I have been doing various DIY jobs at home, one of the best things to come out of the lockdown is getting to know the staff at Toolstation Gillingham Kent. Kate the very good manageress has a great bunch there (Lexy, Rihanna, Rosa, Carol and the others i have not got to know s well) all lovely people, happy to help and are very helpful, with a big smile and a friendly chat even in these times. Much better staff than the miserable buggers who work at B and Q, also a hell of a lot cheaper, much quicker service and helpful is in their dictionary at Toolstation unlike the those B and Q. I believe a compliment where a compliment is due and Toolstation Gillingham staff you deserve many.”

Helpful Report

Posted 4 years ago

“Guys at scotchy rd toolstation are mint always look after you. Apart from certain things they cant do e.g. refunds but that's due to the business not the staff”

Helpful Report

Posted 4 years ago

“I have visited Toolstation Leigh Lancs about 4 or 5 times during "lockdown" I have found the staff at this shop first class 10//10 Keep up with the good work.”

Helpful Report

Posted 4 years ago

“Brilliant service from all, would highly recommend toolstation. Will be visiting again very soon”

Helpful Report

Posted 4 years ago

“Excellent service, would highly recommend toolstation! Staff were very helpful and polite, well done guys 👍🏻”

Helpful Report

Posted 4 years ago

“Avoid toolstation at London road… Avoid toolstation at London road Enfield unhelpful staff with bad attitude the manager attitude was contact head office as I don’t care. Head office don’t answer phone or reply to emails was told by manager at store that they don’t care about customers and was sarcastic and rude one of the staff started shouting at me there is no social distancing when ask the staff and manager why this is the manager said it’s not my problem. AVOID THIS STORE IF YOU WANT TO AVOID CORONAVIRUS”

Helpful Report

Posted 4 years ago

“ordered chain saw oil on line to collect from Bicester branch got there just as they were packing up no problem no fuss helpful as always cheers”

Helpful Report

Posted 4 years ago

“Placed 2 click and collect orders this morning 4/5/20 and I was quickly informed they were ready for collection. When I got there I was served by 2 really friendly, cheerful and helpful male members of staff. Brilliant!”

Helpful Report

Posted 4 years ago

Toolstation UK is rated 3.7 based on 693 reviews