Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.70

3.7 Rating 687 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Toolstation UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous Thankyou for help from amazing staff a specially Darren he is outstanding toolstation are lucky too have him he is a diamond”

Helpful Report

Posted 3 years ago

“Enjoyed my experience with tool station.....Friendly and professional assistance behind the counter....Very poor phone response which is unfortunate as it disappoints and frustrates.....I bought 2 power tools ,1 on line and one over the counter.....Good to have competition to other competitors.......I will use them again but I am suspicious of the phone option.....”

Helpful Report

Posted 3 years ago

“Always helpful and competitively priced with good stock or quick next day delivery Denys at Leatherhead is particularly helpful”

Helpful Report

Posted 3 years ago

“Many thanks to Tash for returning my phone today. A life saver.”

Helpful Report

Posted 3 years ago

“Easy to order my item got what I need for a very good price and got my delivery on time and they fallow my delivery instructions my tool work very good and really happy with it”

Helpful Report

Posted 3 years ago

“Was so impressed by the customer service at toolstation Louth The Gentleman called Darren is outstanding helpful polite Toolstation are very lucky too have Darren he is very dedicated too his job”

Helpful Report

Posted 3 years ago

“I visited the louth depot and was served by a guy called Darren who I thought was very polite and helpful, I thought that your products were well made and reasonably priced I will definitely use this store again”

Helpful Report

Posted 3 years ago

“I had fitted a new sink in the utility room and of course the pipes didn't line up went into Kendal spoke to Liz and after a few minutes she sorted out the item I needed. 5 star service.”

Helpful Report

Posted 3 years ago

“Excellent service quick delivery good price”

Helpful Report

Posted 3 years ago

“Very helpful and Pleasant staff Especially Renata and Jaime Who served me at the Chrlmsford branch today”

Helpful Report

Posted 3 years ago

“Great service and customer service Uxbridge Branch”

Helpful Report

Posted 3 years ago

“Hi Diane at tall station in Newark is absolutely brilliant and very helpful and pleasant when I going to tall station it’s always a pleasure to be served by her no problems between station deliveries on time and no questions about taking things back and exchanging”

Helpful Report

Posted 3 years ago

“Swinton toolstaion gave excellent customer service When I visited yesterday the guy that served me was very helpful.”

Helpful Report

Posted 3 years ago

“Visited Swinton toolstation yesterday Went with a list and the guy that help me was so helpful and made my visit very pleasant and not awkward I will be returning !! Big thank you .”

Helpful Report

Posted 3 years ago

“Excellent staff and customer service at wednesfield branch...a pleasure to be served by smiling staff....cheers!!”

Helpful Report

Posted 3 years ago

“Fare prices good service”

Helpful Report

Posted 3 years ago

“Leigh Greater Manchester branch review. Called today and was a little apprehensive due to covid restrictions and a small order (I am not trade ) yet I was immediately at ease with a friendly pair of young ladies who where professional yet attentive to my needs I think one of the ladies was called Alechia. Take a leaf out of her book on how to give great customer service. I will definitely return again so thankyou both.”

Helpful Report

Posted 3 years ago

“Bought some good on 5th november from portrack, Stockton-On-Tees on Tees branch, without preorder. Really first class service.... Rachel was so pleasant, helpful and professional. Just very well done!”

Helpful Report

Posted 3 years ago

“Went into new tool station today and Steve on desk was obliging and helpful in getting me the products I required. It is a new DIY store to Louth and I’m sure will be a good addition and wish it success. Thank you”

Helpful Report

Posted 3 years ago

“Toolstation Seacroft Leeds gave excellent service all items in stock ready to pick up within the hour. Products excellent value compared with other outlets.”

Helpful Report

Posted 4 years ago

Toolstation UK is rated 3.7 based on 687 reviews