Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Toolstation UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Toolstation made me unhappy, tried ordering online for a product a delivery on site, attempted several times to make payment but because of the security element of a passcode on checkout.. I had to go to my business banking app for this code but can't return to the checkout process without starting all again, tried several times.. just going around in circles so abandoned the idea all together. Then, I called customer service number to continue to place and pay for order and kept waiting with the call being disconnected.. great service...”

Helpful Report

Posted 2 years ago

“Went to Turbary retail park and a young lady Charlotte W was very helpful Can’t praise her enough very knowledgeable A great member of your team”

Helpful Report

Posted 2 years ago

“First class service from Manager Adeel from Woodford Green Branch !!!”

Helpful Report

Posted 2 years ago

“Great service from lynn and ollie at newmarket, really nice to see team work In a workplace, well done toolstation”

Helpful Report

Posted 2 years ago

“Fantastic service from james at anniesland branch”

Helpful Report

Posted 2 years ago

“Terrible customer service and no webchat even though they have it as a message on their helpline and send a text to connect to it.”

Helpful Report

Posted 2 years ago

“Never used toolstation before, but Jill the lady in the Newport branch was so helpful and a cheery attitude. What a lovely lady, credit to the store.”

Helpful Report

Posted 2 years ago

“2nd time now within the space of a few weeks that an order has been placed and fails to be delivered despite enhanced before 12 additional shipping fee. Previous order was also missing items and damaged. Forget about this bunch - cheaper and more efficient options out there.”

Helpful Report

Posted 2 years ago

“Next day delivery advertised Order placed and paid for air conditioner on 10th May 2022. £320. Toolstation claimed the order was on its way. No delivery. Repeated emails unanswered. Long wait to speak with customer service, who promised a call back. None received. Order cancelled. The worst online service I have ever experienced.”

Helpful Report

Posted 2 years ago

“Absolute rubbish. Ordered some screws online, received text message to say they were ready to collect, turned up at Toolstation only to be told they were out of stock! How can this happen? Won't be able to trust Toolstation in future.”

Helpful Report

Posted 2 years ago

“Went into store Wednesday appalling service from Christine, bland, no greeting what can I say toolstation very poor”

Helpful Report

Posted 2 years ago

“Walked in to Martlesham branch and greeted by Adam who looked up the available options. Very helpful and good service. Thanks”

Helpful Report

Posted 2 years ago

“Placed order online for next day delivery, Never arrived next day Following I was told it would arrive, still no sign 5 days later still no parcel Had to phone up again and was told to wait another day but I asked for a refund Will not use again, rather go to screwfix Order no.QWW983954495 if you want to look into it”

Helpful Report

Posted 2 years ago

“Great super service and super price”

Helpful Report

Posted 2 years ago

“Friendly staff, quick and easy service, highly recommend”

Helpful Report

Posted 2 years ago

“Ordered product an hour before their next day delivery cut off but next day told it wasnt processed in time so had to make arrangements for next day. Their excuse 'it was a large item'. But website dosent differentiate size of product just says order by 6pm for next day. Customer service made it clear they couldnt care less. NEVER again, stear clear and use a professional company.”

Helpful Report

Posted 2 years ago

“Went to Toolstation,Staningley Road,Pudsey,Leeds A Very helpful and Knowledgeable young man called Umar helped me out. Thanks again mate,great service”

Helpful Report

Posted 2 years ago

“If I could give 0 starts I would. Made an online order which didn't go though with an error saying please try again, however money was debited yo card. No order number received or email received of confirmation. When going to store on Hall Road they said I had not got an order number so no purchase. Even though clearly my bank has been charged for an online purchase... I showed this and they said it must be pending, but no it has been spent and days later still not refunded. I contacted customer service who said that I need a order number to prove my purchase. I do not have this because my purchase was apparently voided and there was an error... but not enough of an error for you not to take my money and my bank has proof of this. After much emailing they have said thay have been having online websites issues and as I cannot prove that I made this purchase without an order number and I will have to contact my bank. Again I have no order number because your website had a malfunction. You have my money and I habe no items! I want my refund or my item. You are a big company! What is wrong with you?!”

Toolstation UK 1 star review on 23rd April 2022

Helpful Report

Posted 2 years ago

“I ordered 4 items, the first one was supposed to arrive on Saturday, but the courier delivered it to the wrong person, he didn't even leave a note with the address. I myself had to look for orders from my neighbors and call the courier and Toolstation. I had to go to pick up my order at the store. There were supposed to be two items. There was only one and I was ordered to go to the courier's office. The courier said the toolstation did not ship the second item at all. I had to cancel the radiator installation, the fine was £ 100. When the radiators were delivered and the plumber installed them, it turned out that they sent me cheaper and smaller radiators. Another attempt to deceive the customer! I could not postpone the installation in the schedule and once again pay fines and for delay in work on the renovation of the house. The brazen assistant from the toolstation said that I can come to the stationary store myself and replace the radiators with the ones I ordered. Shameless thieves have no respect for the client, time or money. I had to put on the radiators they sent because the old ones were already disconnected and I couldn't move the schedule of other works. This delayed the renovation of the flat for rent.! In addition, the plumber said that these radiators are too small to heat the room in winter and we will have to replace them anyway. Toolstation was so brilliant that it offered to pay for the difference in the cost of the radiators. They did not even mention the loss of the 15-year warranty. Apparently they felt no responsibility for it. They want to give me some pennies for 2 weeks of stress, paying penalties for canceling the installation, searching the whole area of my order and writing to them every day because with every item they sent there were problems! I would advise you to avoid these incompetent people”

Helpful Report

Posted 2 years ago

“I bought a brand-new drill from tool stations ebay site and it failed after 7 weeks and I now find they have a 30 day return limit. my only option is to ask einhall to repair it, but they seem to have a list of get outs as long as your arm. DO NOT BUY DRILLS ETC FROM TOOLSTATIONS EBAY SITE. they seem to think referring you to einhall is a satisfactory solution”

Helpful Report

Posted 2 years ago

Toolstation UK is rated 3.7 based on 688 reviews