Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first visit to Oldham branch was simply great. My order was " click and collect " - Graham behind the counter greeted me with a smile and after taking my details, carried by two large paint pots to my car asked if there was anything else he could help me with. All sorted within a couple of minutes in a friendly, efficient and no fuss manner - what else could you ask for. Simply excellent service !”

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Posted 2 years ago

“I visted the Dulwich branch on the off chance they had what i needed from my DIY list, and they had every single item in stock which really handy and the sales assistant Daniel was very helpfull and had great knowledge off the products. Highly recommended.”

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Posted 2 years ago

“Absolutely brilliant service from the Beverley branch today, Sunday, 3 July. I had an emergency and the parts I needed were not available, however a staff member explained a work round. Sorry I don’t have your name but thank you!”

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Posted 2 years ago

“How can a company improve on what is already a good company. IT's not possible to. I used to shop around at other outlets. When screwfix came to peterborough it was a different ballgame. Some time later TOOLSTATION came to peterborough. Wow what a difference. No shopping around for price/quality. Straight to TOOLSTATION every time.not in stock guaranteed next day.friendly more than helpful staff if i was asked for a percentage rating it can only be 100%+A*.”

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Posted 2 years ago

“Quick and efficient service, recommended 👌”

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Posted 2 years ago

“Toolstation made me unhappy, tried ordering online for a product a delivery on site, attempted several times to make payment but because of the security element of a passcode on checkout.. I had to go to my business banking app for this code but can't return to the checkout process without starting all again, tried several times.. just going around in circles so abandoned the idea all together. Then, I called customer service number to continue to place and pay for order and kept waiting with the call being disconnected.. great service...”

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Posted 2 years ago

“Went to Turbary retail park and a young lady Charlotte W was very helpful Can’t praise her enough very knowledgeable A great member of your team”

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Posted 2 years ago

“First class service from Manager Adeel from Woodford Green Branch !!!”

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Posted 2 years ago

“Great service from lynn and ollie at newmarket, really nice to see team work In a workplace, well done toolstation”

Helpful Report

Posted 2 years ago

“Fantastic service from james at anniesland branch”

Helpful Report

Posted 2 years ago

“Terrible customer service and no webchat even though they have it as a message on their helpline and send a text to connect to it.”

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Posted 2 years ago

“Never used toolstation before, but Jill the lady in the Newport branch was so helpful and a cheery attitude. What a lovely lady, credit to the store.”

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Posted 2 years ago

“2nd time now within the space of a few weeks that an order has been placed and fails to be delivered despite enhanced before 12 additional shipping fee. Previous order was also missing items and damaged. Forget about this bunch - cheaper and more efficient options out there.”

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Posted 2 years ago

“Next day delivery advertised Order placed and paid for air conditioner on 10th May 2022. £320. Toolstation claimed the order was on its way. No delivery. Repeated emails unanswered. Long wait to speak with customer service, who promised a call back. None received. Order cancelled. The worst online service I have ever experienced.”

Helpful Report

Posted 2 years ago

“Absolute rubbish. Ordered some screws online, received text message to say they were ready to collect, turned up at Toolstation only to be told they were out of stock! How can this happen? Won't be able to trust Toolstation in future.”

Helpful Report

Posted 2 years ago

“Went into store Wednesday appalling service from Christine, bland, no greeting what can I say toolstation very poor”

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Posted 2 years ago

“Walked in to Martlesham branch and greeted by Adam who looked up the available options. Very helpful and good service. Thanks”

Helpful Report

Posted 2 years ago

“Placed order online for next day delivery, Never arrived next day Following I was told it would arrive, still no sign 5 days later still no parcel Had to phone up again and was told to wait another day but I asked for a refund Will not use again, rather go to screwfix Order no.QWW983954495 if you want to look into it”

Helpful Report

Posted 2 years ago

“Great super service and super price”

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Posted 2 years ago

“Friendly staff, quick and easy service, highly recommend”

Helpful Report

Posted 2 years ago

Toolstation UK is rated 3.7 based on 693 reviews