Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Diane was a model employee she was very helpful friendly and very knowledgeable with DIY”

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Posted 3 years ago

“I’ve used toolstation Crewe a lot, this company is part of Travis Perkins. Unlike Travis Perkins the prices are always consistent and the refund policy is brilliant as all your purchases are attached to your account so no need for receipt. Their free delivery and next day collection are always reliable. The staff are always helpful.”

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Posted 3 years ago

“Really friendly and helpful knowledgeable staff”

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Posted 3 years ago

“You got a lot of stock And friendly staff makes me feel better in my self As some times I need lot of help And friendly staff at Aberdare branch gives me this I shopped there today and Chelsea help me one of the staff Very helpful and friendly This is y I put a high score down 🤗”

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Posted 3 years ago

“Tom at Bamber Bridge gave exceptional support to service will definitely go back”

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Posted 3 years ago

“Went to the local Toolstation inside the local Wickes store. I was looking for a pressure sprayer part but, did not know where to begin, I saw the Toolstation manageress Kim who has helped me before. She was on her way for a break but, stopped to help me locate the part I needed. It was not in store AND would you believe, she phoned around and reserved it for me at a nearby branch. Kim is always cheerful and very helpful but, this was customer service on STEROIDS! Remember, she was on her way out for her break and still did all the above to help me. First class service from Kim...as per usual.”

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Posted 3 years ago

“went to Diss branch- very friendly, helpful and fast served by chris. I'm a carpenter by trade and very rarely write a review but i was impressed by the service. will be using toolstation from now on and not the one across the road ------fix. thanks frank breen”

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Posted 3 years ago

“Such great customer service they really helped me find what I was looking for and I was not rushed which was nice. A lady called Jaime served me such a lovely lady who was so helpful. Keep up the good work. P.S the drinks machine is an added bonus x”

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Posted 3 years ago

“I managed to mis - order a garden trimmer. When it arrived there wasn’t a charger in the box so I re- read the description in the brochure & found I hadn’t read it properly. I went into Harlow Store & Morgan served me, Wonderful service ! I can’t thank her enough for sorting my error so quickly. This young lady is a credit to your business.”

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Posted 3 years ago

“Very quick accurate service”

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Posted 3 years ago

“Great prices. Always have what i need in stock. The app works great and items are ready for pick up almost immediately. I always set off as soon as i order and get a txt before i get there ( 10mins away).”

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Posted 3 years ago

“We shop here regulary Feeder rd Bristol Jordan speedy an very helpful polite chap”

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Posted 3 years ago

“Shoped at Gt Yarmouth to get a click & collet, staff were so helpful, 10/10 to tem.”

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Posted 3 years ago

“Having been a regular trade customer of Toolstation for many years I find it difficult to believe the majority of the recent reviews on here. Always found all the staff to be helpful and very knowledgeable regarding the products they sell. It is annoying for trade customers to be queuing behind diy customers who have not taken the time to look in the catalogue but would rather walk to the counter and expect the staff to tell them what they want. This takes so much time and causes frustration among staff and customers alike. With reference to some of the reviews that have been posted on here, it would be advisable for anyone entering any store without a face mask to carry the certificate to prove you are medically exempt and wear the badge.”

Toolstation UK 5 star review on 9th May 2021

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Posted 3 years ago

“Excellent service from Rodger, top friendly guy, even gave me a lick of his ice cream!”

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Posted 3 years ago

“Staff at Toolstation Crayford make shopping in their store an absolute pleasure...... 10/10 all day long.”

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Posted 3 years ago

“Went to Thurrock, very good service, polite,”

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Posted 3 years ago

“Excellent service from Swansea enterprise zone branch. Very easy to return and item which was efficiently processed by Rhydian. I received the refund email before I hot back to my car.”

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Posted 3 years ago

“I ordered my items on TOOLSTATIONS website on Thursday & collected Friday morning, everything was spot on, easy to order, collection was so easy & the store person Graeme at our Louth branch in Lincolnshire was exceptional, polite, courteous & very helpful. I will certainly be using Tool station again. Thanks.”

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Posted 3 years ago

“Just the best of the rest for almost anything”

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Posted 3 years ago

Toolstation UK is rated 3.7 based on 698 reviews