Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Toolstation UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and value for money”

Helpful Report

Posted 6 years ago

“Great products and price staff always extremely helpful”

Helpful Report

Posted 6 years ago

“Quick hassle free. Good product knowledge from instore personnel. Click and collect available as well as delivery to home or work site. Overall a good experience.”

Helpful Report

Posted 6 years ago

“Had an issue with a product they sold me. VERY quick to reply and rectify the problem. Items bought in the past from ToolStation have been excellent and if ordered to be delivered, have always arrived on time. Happy to recommend.”

Helpful Report

Posted 6 years ago

“Good value for money. Branches everywhere.”

Helpful Report

Posted 6 years ago

“Expensive stock of parts for home & buisness, top Brands, good choice, free delivery on orders over £10”

Helpful Report

Posted 6 years ago

“Good range of items at competitive prices. Very good opening times including evenings and weekends. Thanks.”

Helpful Report

Posted 6 years ago

“NOTHING EVER CHANGES WITH THEM, AFTER REGULARLY USING THEM FOR THE LAST FOUR YEARS ALL I'VE HAD IS FIRST CLASS SERVICE AND ALWAYS FOUND ANYTHING I NEED AT A GREAT PRICE.”

Helpful Report

Posted 6 years ago

“Easy to use online. Fast delivery. Product well packaged.”

Helpful Report

Posted 6 years ago

“I just did on the previous page”

Helpful Report

Posted 7 years ago

“A wide range of products Quick delivery”

Helpful Report

Posted 7 years ago

“A very straight forward company to purchase from. Trade counter very helpful.”

Helpful Report

Posted 7 years ago

“always good prices and excelant service.”

Helpful Report

Posted 7 years ago

“Very competitive prices, very prompt delivery. excellent tracking information and really secure packaging.”

Helpful Report

Posted 7 years ago

“I arrived with my item number to hand, the service was good and quick I was in and out in 5 minutes. The item was at the best price after a Internet Search.”

Helpful Report

Posted 7 years ago

“Fast delivery at very good prices”

Helpful Report

Posted 7 years ago

“Their delivery service is unrivalled, order on a Sunday over £10 for free delivery........how can you not be impressed. So long as you know what you are buying its a really good site that I use often.”

Helpful Report

Posted 7 years ago

“Great prices, high levels of stock, quick service & a free drink while you shop. 5* from me”

Helpful Report

Posted 7 years ago

“Needed some radiator valve extensions quickly and toolstation was perfect for next day delivery on my order which was just over £10. Would definitely recommend.”

Helpful Report

Posted 7 years ago

“They have a very carefully selected range of products that are competitively priced”

Helpful Report

Posted 7 years ago

Toolstation UK is rated 3.7 based on 693 reviews