Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

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“The most helpful staff in DIY anywhere, especially the Gateshead team valley..”

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Posted 3 years ago

“Excellent service at the aberdare store. Was served by Elliott who was friendly and good. Fast and efficient service”

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Posted 3 years ago

“Visited the store in Bideford today for the first time. Greeted by two lovely happy ladies who made my visit enjoyable from the minute I walked in the door. Nothing was too much trouble. I will definitely be visiting again. Attentive and helpful. Credit to the company. Well done ladies”

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Posted 3 years ago

“Bought a couple of dewalt power tools at the aberdare branch Alex the salesperson was very attentive nothing was to much trouble A credit to the company 10/10”

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Posted 3 years ago

“Excellent service. Used click and collect service for the first time this evening. Order ready within minutes. Welcomed by the store staff, very friendly. Great prices and an array of products. Welcome addition to Bideford. 10/10 would highly recommend this store”

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Posted 3 years ago

“2 orders. 1st damaged no refund for 6 days and many phone calls. 2nd order 12pm delivery did not show. Again phone calls rude staff and wanted to hold my money for 6days till there carrier returned undelivered item. Stick with screwfix in future.”

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Posted 3 years ago

“Visited the new Bideford and found the staff to be very helpful.”

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Posted 3 years ago

“Excellent service. Pleasant, very helpful staff. First class communication and competitive pricing. Clear and concise website with easy ordering.”

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Posted 3 years ago

“I paid nearly £400 for a piece of tooling to be delivered today. I called in to their helpline earlier today to see where my item was and was promised a call back. I have 3 engineers on full pay all weekend to undertake a job in a critical building , without this the building will need to stay closed and my business may face litigation. I could have purchased this kit from another supplier but through their lack of correspondence i am now completely open to getting massive charges against my business. And not even a phone call. Disgusting”

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Posted 3 years ago

“Very rude Irish man”

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Posted 3 years ago

“What a great new store in Billinghurst. Found the supervisor Tatjana most helpful and knowledgeable. Will be calling in again!”

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Posted 3 years ago

“Mr. Lawrence in Altrincham store assistance is good”

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Posted 3 years ago

“I ordered a cooker paid cash for next day delivery as advertised on the item. Waited in all day for delivery, no phone call or delivery. This continued for the following two days, third day I visited the shop where I purchased this from in Yate, I was rudely informed that i was unable to receive a refund as 'there was only £40 in the till.' I then asked for the contact details for the main office- only to be told to 'look on the website,' ! I contacted the main office and waited a further two days and tried to make contact once more. I was informed that my cooker will arrive on Monday- 9 days after ordering an item that stated ' Next Day Delivery' !!!! never again !!!!”

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Posted 3 years ago

“Excellent choice easy transactions online always ready for collection or delivery. Always kept informed. Recommend”

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Posted 3 years ago

“STACEY BUSHES AT MILTON KEYNES WAS HELPFUL AND EFFICIENT”

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Posted 3 years ago

“Helen at Alfreton depo was and is my favorite sales assistant, very helpful and always goes that extra mile to help. Thank you helen”

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Posted 3 years ago

“I’ve found searching for a product and ordering Online for either Delivery or Collection very easy and useful.”

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Posted 3 years ago

“Julia,Cameron and the team at new Eltham branch are a credit to your company,they always go the extra mile to help .”

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Posted 3 years ago

“The staff friendly and helpful”

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Posted 3 years ago

“I can only comment on the Mansfield, Nottinghamshire branch. But I find them easy to order from and the prices are competitive. But what is most impressive are the staff. They are super friendly and very efficient. Customer service is first class.”

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Posted 3 years ago

Toolstation UK is rated 3.7 based on 693 reviews