Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Toolstation UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“People are not treated with respect”

Helpful Report

Posted 4 years ago

“Helpful and polite”

Helpful Report

Posted 4 years ago

“I popped into the Islington branch to by some plaster board fixings I had no clue on which one I should get and I recieved help from Tyrone he was very patient and made sure I got a suitable pack, definitely pleasant staff at Islington Toolstation.”

Helpful Report

Posted 4 years ago

“Toolstation Team Valley Gateshead is a credit to the business Staff very friendly and efficient 5 star service Colin”

Helpful Report

Posted 4 years ago

“The most helpful staff in DIY anywhere, especially the Gateshead team valley..”

Helpful Report

Posted 4 years ago

“Excellent service at the aberdare store. Was served by Elliott who was friendly and good. Fast and efficient service”

Helpful Report

Posted 4 years ago

“Visited the store in Bideford today for the first time. Greeted by two lovely happy ladies who made my visit enjoyable from the minute I walked in the door. Nothing was too much trouble. I will definitely be visiting again. Attentive and helpful. Credit to the company. Well done ladies”

Helpful Report

Posted 4 years ago

“Bought a couple of dewalt power tools at the aberdare branch Alex the salesperson was very attentive nothing was to much trouble A credit to the company 10/10”

Helpful Report

Posted 4 years ago

“Excellent service. Used click and collect service for the first time this evening. Order ready within minutes. Welcomed by the store staff, very friendly. Great prices and an array of products. Welcome addition to Bideford. 10/10 would highly recommend this store”

Helpful Report

Posted 4 years ago

“2 orders. 1st damaged no refund for 6 days and many phone calls. 2nd order 12pm delivery did not show. Again phone calls rude staff and wanted to hold my money for 6days till there carrier returned undelivered item. Stick with screwfix in future.”

Helpful Report

Posted 4 years ago

“Visited the new Bideford and found the staff to be very helpful.”

Helpful Report

Posted 4 years ago

“Excellent service. Pleasant, very helpful staff. First class communication and competitive pricing. Clear and concise website with easy ordering.”

Helpful Report

Posted 4 years ago

“I paid nearly £400 for a piece of tooling to be delivered today. I called in to their helpline earlier today to see where my item was and was promised a call back. I have 3 engineers on full pay all weekend to undertake a job in a critical building , without this the building will need to stay closed and my business may face litigation. I could have purchased this kit from another supplier but through their lack of correspondence i am now completely open to getting massive charges against my business. And not even a phone call. Disgusting”

Helpful Report

Posted 4 years ago

“Very rude Irish man”

Helpful Report

Posted 4 years ago

“What a great new store in Billinghurst. Found the supervisor Tatjana most helpful and knowledgeable. Will be calling in again!”

Helpful Report

Posted 4 years ago

“Mr. Lawrence in Altrincham store assistance is good”

Helpful Report

Posted 4 years ago

“I ordered a cooker paid cash for next day delivery as advertised on the item. Waited in all day for delivery, no phone call or delivery. This continued for the following two days, third day I visited the shop where I purchased this from in Yate, I was rudely informed that i was unable to receive a refund as 'there was only £40 in the till.' I then asked for the contact details for the main office- only to be told to 'look on the website,' ! I contacted the main office and waited a further two days and tried to make contact once more. I was informed that my cooker will arrive on Monday- 9 days after ordering an item that stated ' Next Day Delivery' !!!! never again !!!!”

Helpful Report

Posted 4 years ago

“Excellent choice easy transactions online always ready for collection or delivery. Always kept informed. Recommend”

Helpful Report

Posted 4 years ago

“STACEY BUSHES AT MILTON KEYNES WAS HELPFUL AND EFFICIENT”

Helpful Report

Posted 4 years ago

“Helen at Alfreton depo was and is my favorite sales assistant, very helpful and always goes that extra mile to help. Thank you helen”

Helpful Report

Posted 4 years ago

Toolstation UK is rated 3.7 based on 698 reviews