Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.70

3.7 Rating 687 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At Rotherham branch they are all very well mannered and very helpful. I would definitely say this company is faster and cheaper than screwfix. Over all I can buy anything from this shop and it’s never a problem if I need help finding products.”

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Posted 4 years ago

“I must say that toolstation is the best always friendly helpful and they got the all what you need at the right price... They stay open right through lock down too Fully recommend them..”

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Posted 4 years ago

“Many thanks to a very helpful member of staff at Tool Station Bourne. Without their help, I would have bought the wrong item.”

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Posted 4 years ago

“Have bought numerous items from Anniesland Glasgow store over last 2 months. The staff are excellent, very helpful, extremely polite and supportive with good advice. Well done !”

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Posted 4 years ago

“Had a faulty purchase took it back and they replaced it no quibble, top service as always ten out of ten”

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Posted 4 years ago

“I placed an order for tamperproof torx bits and informed they would be ready for collection in 10 minutes. The best service and price I have ever had. rated as OUTSTANDING. WELL DONE TO ALL. THANK YOU JOHN”

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Posted 4 years ago

“I ordered some LED bulbs from Toolstation for a partially sighted OAP I help, the idea being replacing some that she said had failed. Unfortunately when I went to change her bulbs those I ordered were "Warm White" not "Cool White" which she said were not bright enough to help her poor vision. I spoke with Katrina from your customer services and what a brilliant lady, she is a great ambassador for your company and she has sorted everything out, I seldom offer praise but this lady deserves it, she certainly went the extra mile, suggest you look after this lady she is valuable Thank you Katrina!”

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Posted 4 years ago

“Ordered yesterday, immediate text to say ready, collected this morning from Bourne, PE10. Staff were excellent, couldn’t have been more helpful. Thank you”

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Posted 4 years ago

“Great service. Click and collect well organised. On arrival a staff member checks whether you’ve placed an order then directs you to where to stand to socially distance. I’ve placed 2 orders during the lockdown period and been really impressed both times.”

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Posted 4 years ago

“Great service at the Newport store. Cath is always helpful.”

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Posted 4 years ago

“Leigh, Greater Manchester branch, never ever a problem, only efficiency, helpfulness and polite with it. Used this branch many times and consistent reliability, all the staff are great, today Vicky and James.”

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Posted 4 years ago

“Speedy service ,excellent staff at the newport branch will definitely recommend to friends and family through covid better than screwfix as got to wait a hour for click and collect at screwfix”

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Posted 4 years ago

“Used Sunderland branch twice lately. Due to the covid19 virus. The staff were at door and taking your online order. Found them very helpful and had no trouble Geting my orders. I'd like to thank staff under these uncertain times. We done.”

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Posted 4 years ago

“With this Covid lockdown like many others I have been doing various DIY jobs at home, one of the best things to come out of the lockdown is getting to know the staff at Toolstation Gillingham Kent. Kate the very good manageress has a great bunch there (Lexy, Rihanna, Rosa, Carol and the others i have not got to know s well) all lovely people, happy to help and are very helpful, with a big smile and a friendly chat even in these times. Much better staff than the miserable buggers who work at B and Q, also a hell of a lot cheaper, much quicker service and helpful is in their dictionary at Toolstation unlike the those B and Q. I believe a compliment where a compliment is due and Toolstation Gillingham staff you deserve many.”

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Posted 4 years ago

“I have visited Toolstation Leigh Lancs about 4 or 5 times during "lockdown" I have found the staff at this shop first class 10//10 Keep up with the good work.”

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Posted 4 years ago

“Brilliant service from all, would highly recommend toolstation. Will be visiting again very soon”

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Posted 4 years ago

“Excellent service, would highly recommend toolstation! Staff were very helpful and polite, well done guys 👍🏻”

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Posted 4 years ago

“ordered chain saw oil on line to collect from Bicester branch got there just as they were packing up no problem no fuss helpful as always cheers”

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Posted 4 years ago

“Placed 2 click and collect orders this morning 4/5/20 and I was quickly informed they were ready for collection. When I got there I was served by 2 really friendly, cheerful and helpful male members of staff. Brilliant!”

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Posted 4 years ago

“Ordered some paint from the Dagenham branch for collection today. Got their 6 minutes late due to traffic and the staff where just about to close that last shutter when I asked the staff members named Jodie & Gee if they could please help me as I’ve traveled from Avely to pick up the paint. They agreed and where very helpful to assist me. Helped me so I can complete my painting at home over the weekend. Really appreciate the act of kindness, god bless you both and your family’s .🙏”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 687 reviews