Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Turbary retail park and a young lady Charlotte W was very helpful Can’t praise her enough very knowledgeable A great member of your team”

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Posted 2 years ago

“First class service from Manager Adeel from Woodford Green Branch !!!”

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Posted 2 years ago

“Great service from lynn and ollie at newmarket, really nice to see team work In a workplace, well done toolstation”

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Posted 2 years ago

“Fantastic service from james at anniesland branch”

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Posted 2 years ago

“Never used toolstation before, but Jill the lady in the Newport branch was so helpful and a cheery attitude. What a lovely lady, credit to the store.”

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Posted 2 years ago

“Walked in to Martlesham branch and greeted by Adam who looked up the available options. Very helpful and good service. Thanks”

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Posted 2 years ago

“Great super service and super price”

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Posted 2 years ago

“Friendly staff, quick and easy service, highly recommend”

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Posted 2 years ago

“Went to Toolstation,Staningley Road,Pudsey,Leeds A Very helpful and Knowledgeable young man called Umar helped me out. Thanks again mate,great service”

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Posted 2 years ago

“Buy my goods from Kunming park it Anniesland . Bought goods from anniesland yesterday and served by JAMES .He has been their for a long time and always treats his customers with respect and is very helpful .As are all the staff .”

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Posted 3 years ago

“Toolstation, London Road, Enfield has been a friendly, efficient place to go to, from the start. I know what to expect from all the staff there and the service they provide. Lol was one of the first members of staff that served me there, sorting out any orders quickly, getting things in on time, her along with all the other staff are always happy to help you, they make this shop a pleasure to visit. Keep up the good work guys! Wish all shops were like this”

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Posted 3 years ago

“As usual, friendly helpful efficient service, some items not in stock but delivery arranged for next day, saving me time and money. Thanks Diane”

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Posted 3 years ago

“I am giving a 5 star to the Staff's services and dedication at the Didcot Toolstation branch. Since the opening of this branch, I received nothing but sterling service from everyone there. Quick, friendly and efficient service is excellent. Having seen many managers change over the years, it was nice to see that trait of being honest and straightforwardness is still maintained at this branch. Recently I was looking for an item that eluded my exhaustive research. The new branch manager Mr. Kevin Churchill stepped in and traveled "the extra mile" to get it delivered to the store. Such devotion to customers and maintaining loyalty to employers are indeed rare in modern-day society. I am very grateful for Mr.Churchill's splendid efforts and time hence, please could this reflect on his yearly appraisal. I wish him well in the company. Thank you.”

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Posted 3 years ago

“Good prices. Open to the trades when other shops are shut.”

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Posted 3 years ago

“Very efficient and good friendly service”

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Posted 3 years ago

“great store”

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Posted 3 years ago

“Visited the new Toolstation in Highbridge ,Somerset this morning to say Hi to a new colleague in my area. Lovely lady, tidy shop floor, great location, neatly presented. I wish it all the best!”

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Posted 3 years ago

“Happy as always with my purchases which are good value for money, effective and available to pick up immediately. I frequently use the Peckham branch and Charlotte always gives excellent customer service.”

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Posted 3 years ago

“Very useful shop when needing something last minute usualy in stock and the delivery is very good normaly next day.”

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Posted 3 years ago

“Tool station staff are polite and very helpful and today I was served by Sean at the Ayr branch at Heathfield.”

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Posted 3 years ago

Toolstation UK is rated 3.7 based on 698 reviews