Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

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“Really pleased they opened a store in Cinderford. I used to travel to Gloucester weekly, since Cinderford open their store I use it multiple times a week. The staff are by far friendlier than Gloucester, nothing is too much trouble, always a warm friendly welcome from Naomi, ( who is extremely helpful, knowledgeable re the products / advising what I need, she really goes the extra mile )”

Helpful Report

Posted 8 months ago

“Really bad when when things go wrong. Very nice people working in local stores. I've had my rotavator broken and can't get it repaired under warranty. Instead received offer I can get new one for £145 or get this one fixed for £165 or received back my broken machine (in pieces) with courier's bill £39 .Basically I did other choices other than pucharse another sh... quality machine or fixing it. Now I was told There's nothing I can do. I'm left alone without machine and money with anger as disappointment about the way TOOLSTATION brand treat their customers. Avoid them use Screwfix or any other more helpful when things so WRONG🥺”

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Posted 8 months ago

“Website impossible to order from. I have mentioned this to the staff in Chippenham time and time again and nothing ever happens. A total waste of my time.”

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Posted 8 months ago

“I ordered two products online, but one of the items was canceled. I requested to cancel the entire order, but was told it was not possible. Instead, I was informed that if I refuse the delivery when it arrives, a refund would be issued. However, even though I refused the delivery, the delivery fee was still charged. I am dissatisfied with the fact that Toolstation amend my order without asking and the promised full refund upon cancellation was not honored. Due to these issues, I would not use the service again.”

Helpful Report

Posted 8 months ago

“Beware Toolstation policies on returns - I recently purchased an Einhell Water Pump to help with my home flooding. I plugged it in and it is defective - only feebly working intermittently. Now I see that it is NON-REFUNDABLE once used. My issue is that a customer cannot tell if the product is faulty UNLESS they use it. So I have lost my money, and all faith in Toolstation. VERY POOR. BUYERS BEWARE”

Helpful Report

Posted 9 months ago

“Take your money, then don't contact you about giving it back. Stay away”

Helpful Report

Posted 9 months ago

“I recently bought some DIY items from Toolstation at Chalk Farm Road, the experience, and the customer service was top notch. Emmanuel was extremely helpful, and it made my experience so much better. Emmanuel was very respectful and greeted with smile.”

Helpful Report

Posted 9 months ago

“Needed spare parts for mortar gun, Toolstation was the only place that had them.”

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Posted 9 months ago

“Terrible service, website showing original correct prices, I got charged higher prices, showing online correct before and after still original prices. Had to wait a week after spending hours comparing all the over charges and they say, sorry~!! Not good enough ToolStation, will go back to Screwfix.”

Helpful Report

Posted 10 months ago

“Very convenient when you need anything from DIY materials to waterproof clothing the stock is vast. The staff serving are always pleasant to deal with and if anything is wrong or the product is not suitable they always accept returns with no fuss”

Helpful Report

Posted 10 months ago

“https://www.luceco.com/uk/products/inspection-worklights/head-torch Luceco Rechargeable PIR Inspection Head Torch 3W 6500K Product Code: 36841 Light beam NOT adjustable The Product Details say 'adjustable to 60 degrees' - this is misleading because it is NOT the angle of the light beam itself (which is very narrow, about 15 degrees and really does need to be adjustable) but the angle of the unit on the users head! Disappointed. The beam is so narrow - making it less useful.”

Helpful Report

Posted 10 months ago

“I have visited the Rhyl branch of Toolstation many times . I have always found the staff very friendly and professional and they have made my visit very enjoyable . They have a good knowledge of the tools which they sell .”

Helpful Report

Posted 10 months ago

“Always helpful and friendly staff, and usually have what I need.”

Helpful Report

Posted 10 months ago

“Please DO NOT Purchase any Ximax Radiators from Toolstation. since buying a Ximax radiator it is not heating our room as we thought it should. it’s not fit for the purpose it was intended. we contacted Toolstation and Ximax there just putting it done to the fitting, Which it is NOT. We have done research on line and a lot of people have had the same issues. Aslo not got anywhere with Toolstation or Ximax. Toolstation and Ximax will not refund our money. It’s robbery the money they’re charging for goods that are unsatisfactory. PLEASE BE WARNED DO NOT PURCHASE XIMAX RADIATORS FROM TOOLSTATION YOU WILL BE THROWING MONEY FOWN THE DRAIN. The cost of the radiator purchased was £356.00 Oxford Duo Designer Radiator”

Helpful Report

Posted 10 months ago

“My click & collect order was processed very quickly and was collected with a smile. Thanks.”

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Posted 10 months ago

“I go in Toolstation Leyland on a weekly basis, the staff are always warm and welcoming, normally have what I need and if not have always managed to find me a alternative Highly recommend”

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Posted 10 months ago

“Brilliant Staff, Adam’s a legend. Very helpful every time I go there.”

Helpful Report

Posted 11 months ago

“Upon being in the process of moving I decided to pop into Devizes Toolstation. The staff went above and beyond, extremely polite and helpful. I went in to buy a Tarp which I honestly didn’t have a clue about but due to the staffs help I purchased one.”

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Posted 11 months ago

“Bamber Bridge store excellent service manager Lynn asset to toolstation staff always welcoming and happy to help great customer service every visit”

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Posted 11 months ago

“Great range of products, all very keenly and competitively priced, and with click and collect service, it was easy to place my order and collect it within an hour.”

Helpful Report

Posted 11 months ago

Toolstation UK is rated 3.7 based on 688 reviews