Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 698 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Excellent Customer Service, Charlie @ Rhe Elgin Store, Knew Just What I Was Looking For And Was Able To Advise”

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Posted 8 months ago

“We ordered 2 tins of fence paint on Monday 24 June today is the 29 th not delivered, my husband went to tool station they told him he had to pay for to tins & get refund from you, very disappointed, very”

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Posted 9 months ago

“Forget trying to contact this lot if you have an issue. Screwfix make a fortune fixing this shower of time and money wasters. Day 5 of a next day delivery and counting. I dont need the order now. The leak is fixed. So i now have the joy of trying to get my money returned..”

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Posted 9 months ago

“I would advise against using Toolstation for purchases. I bought several items, including a grass trimmer, and encountered issues immediately after placing the order on April 23rd. I received the item on April 26th and tried to use the grass trimmer on April 27th, but it didn’t work. When I contacted customer service, the agent agreed to replace or refund the item and scheduled a collection for the upcoming Friday. However, no one came to collect it. I then used the online form to contact customer service again and received an email asking me to re-explain the issue. After exchanging several emails, they refused to replace the item and suggested I get a new wire. I reminded them of Toolstation's 30-day return policy and one-year warranty, but received no positive response. When I called again, the agent asked me to escalate the issue to the supplier and promised to get back to me. After a week, I called to remind them, but they only promised to address the issue urgently without any positive outcome. The customer service was very disrespectful and unhelpful. They are not adhering to their return policy or the warranty described with the product. They wasted three to four weeks of my time without resolving the issue. This website does not provide good service, and their one-year warranty claim is misleading—they do not offer repairs or replacements as advertised.”

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Posted 10 months ago

“Very helpful and knowledgeable staff who go the extra mile. The prices are competitive and branches are easy to find in most areas.”

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Posted 11 months ago

“palm sander seized up after a month”

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Posted 11 months ago

“I went to the store in Tunstall, Stoke-On-Trent today and was greeted by the lovely smiling faces of two members of staff who were both very polite and helpful, there names were Lesley and Reiss , while Lesley served me Reiss was checking something out for me , I got the items I wanted which was greatly appreciated, good team work. Just wanted to say Thankyou to them for a job well done. 👍.”

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Posted 11 months ago

“Lee at Beverley Tool station, is so polite gives good service everytime we visit the Branch!”

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Posted 1 year ago

“Gold basin taps web site states 12 year manufacturers warranty. Manufacturer says its 5 year warranty. One gold tap blemished after 6 months, manufacturer says its due to limescale and therefore not covered by warranty. I live in a very soft water area and why only one tap affected. Its a scam.”

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Posted 1 year ago

“Really pleased they opened a store in Cinderford. I used to travel to Gloucester weekly, since Cinderford open their store I use it multiple times a week. The staff are by far friendlier than Gloucester, nothing is too much trouble, always a warm friendly welcome from Naomi, ( who is extremely helpful, knowledgeable re the products / advising what I need, she really goes the extra mile )”

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Posted 1 year ago

“Really bad when when things go wrong. Very nice people working in local stores. I've had my rotavator broken and can't get it repaired under warranty. Instead received offer I can get new one for £145 or get this one fixed for £165 or received back my broken machine (in pieces) with courier's bill £39 .Basically I did other choices other than pucharse another sh... quality machine or fixing it. Now I was told There's nothing I can do. I'm left alone without machine and money with anger as disappointment about the way TOOLSTATION brand treat their customers. Avoid them use Screwfix or any other more helpful when things so WRONG🥺”

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Posted 1 year ago

“Website impossible to order from. I have mentioned this to the staff in Chippenham time and time again and nothing ever happens. A total waste of my time.”

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Posted 1 year ago

“I ordered two products online, but one of the items was canceled. I requested to cancel the entire order, but was told it was not possible. Instead, I was informed that if I refuse the delivery when it arrives, a refund would be issued. However, even though I refused the delivery, the delivery fee was still charged. I am dissatisfied with the fact that Toolstation amend my order without asking and the promised full refund upon cancellation was not honored. Due to these issues, I would not use the service again.”

Toolstation UK 1 star review on 28th February 2024

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Posted 1 year ago

“Beware Toolstation policies on returns - I recently purchased an Einhell Water Pump to help with my home flooding. I plugged it in and it is defective - only feebly working intermittently. Now I see that it is NON-REFUNDABLE once used. My issue is that a customer cannot tell if the product is faulty UNLESS they use it. So I have lost my money, and all faith in Toolstation. VERY POOR. BUYERS BEWARE”

Toolstation UK 1 star review on 23rd February 2024

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Posted 1 year ago

“Take your money, then don't contact you about giving it back. Stay away”

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Posted 1 year ago

“I recently bought some DIY items from Toolstation at Chalk Farm Road, the experience, and the customer service was top notch. Emmanuel was extremely helpful, and it made my experience so much better. Emmanuel was very respectful and greeted with smile.”

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Posted 1 year ago

“Needed spare parts for mortar gun, Toolstation was the only place that had them.”

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Posted 1 year ago

“Terrible service, website showing original correct prices, I got charged higher prices, showing online correct before and after still original prices. Had to wait a week after spending hours comparing all the over charges and they say, sorry~!! Not good enough ToolStation, will go back to Screwfix.”

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Posted 1 year ago

“Very convenient when you need anything from DIY materials to waterproof clothing the stock is vast. The staff serving are always pleasant to deal with and if anything is wrong or the product is not suitable they always accept returns with no fuss”

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Posted 1 year ago

“https://www.luceco.com/uk/products/inspection-worklights/head-torch Luceco Rechargeable PIR Inspection Head Torch 3W 6500K Product Code: 36841 Light beam NOT adjustable The Product Details say 'adjustable to 60 degrees' - this is misleading because it is NOT the angle of the light beam itself (which is very narrow, about 15 degrees and really does need to be adjustable) but the angle of the unit on the users head! Disappointed. The beam is so narrow - making it less useful.”

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Posted 1 year ago

Toolstation UK is rated 3.7 based on 698 reviews