Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some new radiators from them, and because it was a rush job paid extra for 'next day before 12 delivery'. At 13:30 when I left the house, they still hadn't arrived, nor was there any phone call from the driver... When I got back at about 16:00 there they were... Left out in the rain, despite there being a covered area within sight of where they left them. Worst thing- when I tried to talk to Toolstation they couldn't be less interested- I emailed several times without response and the phone was mysteriously cut-off mid-call. Then they asked me to review my purchase- which I did, but strangely enough they then decided to reject the review, 'as it contained comments on our service'”

Helpful Report

Posted 7 years ago

“Products turn up the next day (free delivery for over £10) and are good quality. Any issues have been rectified immediately (one wrong product in 10 years of orders which was sent out the next day). Advice is given when required as not all information is always provided on the website.”

Helpful Report

Posted 7 years ago

“This company is excellent for service and prices with a very good range off products that can be delivered or from branch off stores .catalogue available free.”

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Posted 7 years ago

“Really mstraight forward ordering system. They always seem to have everything in. Great prices, friendly, helpful staff”

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Posted 7 years ago

“Great service, quality products, super fast deliver and great prices....10/10”

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Posted 7 years ago

“Good stock, good value. Click& collect or by post.”

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Posted 7 years ago

“Free next day delivery as I spent over £10.00 and the products I bought saved me over £10.00 compared to traditional retailers. It was a "no brainer"!!”

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Posted 7 years ago

“Good price and click and collect.”

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Posted 7 years ago

“They are the cheapest diy supplier I have used and they cater for all trades”

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Posted 7 years ago

“Cheap prices but stores and service a bit dreary”

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Posted 7 years ago

“Funny idea of customer service bought some adhesive used a little didn't so what it states but refused to give refund.”

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Posted 7 years ago

“One, of only two DIY firm that was able to supply a rope puller device in Dundee and also at a far cheaper price than the other firm.”

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Posted 7 years ago

“Toolstation staff are always helpful. It is a rare occasion to leave without making a helpful/useful purchase. Toolstation staff re happy to sell the correct tool/part for the job.”

Helpful Report

Posted 7 years ago

“Great prices and you only need to spend £10 to get FREE next day delivery”

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Posted 7 years ago

“Always as very good prompt service and always a competitive price delivery is always convenient as you can ask for delivery to be made to any suitable location”

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Posted 7 years ago

“Easy to order online Very reasonable in price good quality products”

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Posted 7 years ago

“Very helpful staff took time to look for what I needed”

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Posted 7 years ago

“Excellent range of quality products. Very good delivery service and free delivery for almost all orders.”

Helpful Report

Posted 7 years ago

“good selection of items,always helpful when ordering on the phone,without fail I have received the goods next day,free of charge when ordering ten pounds worth or over(which is not hard with the type of items they stock),good prices.brilliant!”

Helpful Report

Posted 7 years ago

“Ordered a door lock. Not in stock so next day delivery. All worked very smoothly. Collected the lock which was well made and installed it with ease.”

Helpful Report

Posted 7 years ago

Toolstation UK is rated 3.7 based on 688 reviews