Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the moment I placed my order, within 5 minutes I received a email stating that the order was available for collection, great service all round, fast, friendly staff”

Helpful Report

Posted 5 years ago

“Very fast delivery.”

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Posted 5 years ago

“As I am not a tradesman I don't use Toolstation regularly. Today I bought a couple of items for counter collection.A very courteous young man,James served me. I picked up the items and left in a hurry.Just about ready to drive when I saw James holding my mobile and knocking on the drivers window.I'd forgotten it on the counter. Thank you young man and thank you Toolstation.”

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Posted 5 years ago

“very good price super fast del and have a discount card”

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Posted 5 years ago

“Bought petrol chainsaw from Kinning Park branch. Did not work returned to Toolstation and after inspection refused to accept as there was smell of petrol. The tank had been emptied but when opening fuel cap there was a smell of petrol.Unsure how you can operate petrol chainsaw without petrol They asked me to take the product away without any focus on replacement/refund. I told them to keep it on Toolstation premises. Kinning Park now saying they did not receive returned product.”

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Posted 5 years ago

“Excellent service with prompt delivery”

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Posted 5 years ago

“Very poor service , they are quick enough to take your money and then it takes a week to get your money back, ordered in good faith for a Saturday delivery and they then tried to deliver the wrong items , spoke to them and was told I’d get the correct items by Tuesday lunch! Did not happen. I rang them and was told they did not know what had happened, asked to speak to a manager who rang me back in the afternoon. Her name was Megan not the one on maternity leave.! She promised me she would ring me back at 9 am the following day, guess what she didn’t and when I rang at 9.30 she was apparently on another call and I was told that I would not get my items, so offered a refund, what a poor service and very disappointed in the unprofessional Manger of working for toolstation for 20 years.”

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Posted 5 years ago

“Counter service cheap and fast so recommend. Delivery service not fit for purpose unless you like receiving them damaged.”

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Posted 5 years ago

“Great prices great items”

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Posted 5 years ago

“Fabulous service yet again from Henry in Chichester store! Saw online just the size I needed in a Zinsser product. Got to store and they never let me down. Efficient and friendly. Well run store, clean and tidy. Thank you for your help over the years!”

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Posted 5 years ago

“Newport branch is really friendly. Good prices, but not always the cheapest these days...”

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Posted 5 years ago

“Your review counts! You reviewed Toolstation Add photo william breeze 5 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Just now Purchased can of Thompson 10 year… Purchased can of Thompson 10 year waterseal to temporary repair a damaged flat roof,It arrived with the lid off in the box(NO CLIPS),put it on expensive front door mat,signed for it courier left(WEARING LATEX GLOVES)then I realised why,it had leaked all over the Door Mat.I contacted Toolstation who wher helpfull "AT FIRST" untill they suggested scrubbing it of the next day as it was waterbased and not waterproof,Its roof sealer for Christ's sake!!!,Anyway won't be buying off them again...”

Helpful Report

Posted 5 years ago

“Always my first call for bits ,very rare they are out of stock and you can’t beat there prices.ive bought everything from tools to paint with no problems”

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Posted 5 years ago

“Went into Stevenage store where as a company we have a big spend ordered a set of dewalt flat bits which were advertised at 19.99 great price went to pay and seen it was 29.99 told the cashier the display behind him was clear they were on offer he got his supervisor who said that starts Monday I argued as it was advertised at that price I should be charged that or take the signs down with false advertising he refused I phoned customer service who were not interested and said they can put signs up and sell at what they want I think there wrong and will be going trading standards with my complaint if this is how they treat a big spender how would a little spender be treated ? Bought my product from screwfix who were shocked at what I told them”

Helpful Report

Posted 5 years ago

“I have used Toolstation online shop for a couple of years now and always have what I need as well as very easy to find the exact product I require, will be continuing to use Toolstation online.”

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Posted 5 years ago

“Well oh well! I used the newly opened West Bridgford branch 3 times now, and on two occasions items were out of stock when the online ordering system says stock available. Today I went to pickup two items, and the one that they told me was out of stock showed two when ordering. I request an immediate refund for the item, and was told they couldn't refund until the item arrived in stock next week! I was not accepting that, and said I would not be using them again unless I get an immediate refund. The manager reluctantly agreed the refund, when one of the assistants said let me check the stock. Low and behold there was two in stock! I believe when ordering online, that they may well be keeping low stock back for walk ins! I also have to agree with the manager, that he could unwrapped my missing item when it arrived in store, so he could put it back in stock! He also said, that if someone else orders that item online, there will be no stock! I REST MY CASE! - Back to Screwfix/Plumfix”

Helpful Report

Posted 5 years ago

“Just as good as screwfix!”

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Posted 5 years ago

“Most of their staff especially Shafiq at Slough branch, very helpful and always smiling. Thank you !”

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Posted 5 years ago

“Beau always helpful and polite”

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Posted 6 years ago

“Poor, Unreliable, Delivery and collection Ordered 10 Barlo Radiators 6 weeks ago. Arrived Poorly packaged, Damaged on 5 Occasions now. Customer Service truly don't care. Explained that winter is here and no heating in the house and their attitude is OH WELL. They will arrive when they arrive. Delivery dates not correct. Collection for damaged Item dates Not correct. PROMISED TIME AND TIME AGAIN THAT RADIATORS WILL BE PROPERLY PACKAGED AND PROTECTED. RUBBISH-LIES-BULL. Barlo Compact Radiators keep arriving in THIN PLASTIC FILM WRAP. 6 WEEKS on and I am still 3X RADS down. 3 arrived today.. Guess what. YES ALL DAMAGED. NO PROPER PACKAGING FROM TOOLSTATION POOR POOR POOR SERVICE, AND NO INTEREST FROM CUSTOMER SERVICE Shame really. Used tool station for years. Time for a change. Hello SCREWFIX”

Helpful Report

Posted 6 years ago

Toolstation UK is rated 3.7 based on 693 reviews