Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 699 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery.”

Helpful Report

Posted 5 years ago

“As I am not a tradesman I don't use Toolstation regularly. Today I bought a couple of items for counter collection.A very courteous young man,James served me. I picked up the items and left in a hurry.Just about ready to drive when I saw James holding my mobile and knocking on the drivers window.I'd forgotten it on the counter. Thank you young man and thank you Toolstation.”

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Posted 5 years ago

“very good price super fast del and have a discount card”

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Posted 5 years ago

“Excellent service with prompt delivery”

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Posted 5 years ago

“Great prices great items”

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Posted 6 years ago

“Fabulous service yet again from Henry in Chichester store! Saw online just the size I needed in a Zinsser product. Got to store and they never let me down. Efficient and friendly. Well run store, clean and tidy. Thank you for your help over the years!”

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Posted 6 years ago

“Newport branch is really friendly. Good prices, but not always the cheapest these days...”

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Posted 6 years ago

“I have used Toolstation online shop for a couple of years now and always have what I need as well as very easy to find the exact product I require, will be continuing to use Toolstation online.”

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Posted 6 years ago

“Just as good as screwfix!”

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Posted 6 years ago

“Most of their staff especially Shafiq at Slough branch, very helpful and always smiling. Thank you !”

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Posted 6 years ago

“Ordered something I would usually have sourced from a more business focussed company. I ordered more than the other company have ever had in stock, for less than half the price. Delivery was quick and easy, even to a large and secure site. The parts were of good quality, and performed as needed. I would recommend toolstation to businesses and home users alike!”

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Posted 6 years ago

“Looking for a replacement cordless drill i came across the Dewalt dcd796d2-gb 18v xr cordless drill normally £199.99 at toolstation but they had them on special offer for £149.99 and when you register it you get 3 years garantee plus if you spend £150 or more you could get a free Dewalt tstak VI deep tool box worth £38.98 from Dewalt this makes this a fantastic bargin . Ive seen the same drill and batteries for £314.99 that makes toolstations a super deal not to be missed”

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Posted 6 years ago

“Always helpful Always cheerful Always the best prices Not always the best knowledgeable people but they will go all out to help you.”

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Posted 6 years ago

“All ways have what I need ..prompt service! never waiting in Que long .”

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Posted 6 years ago

“Friendly staff and very helpful.”

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Posted 6 years ago

“Fantastic customer service, staff are well up on there product knowledge, I brought a circular saw, at the time I was unsure what model to buy, it as advised to buy the makita which I have heard of, I was not pushed to buy it but rather I was well informed, great sales pitch, Newcastle branch weldone, great product trusted brand and fantastic free three year warranty.”

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Posted 6 years ago

“Ordered a new shower & needed it next day it arrived the following morning very happy with speedy delivery & the product as got great deal works perfectly.”

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Posted 6 years ago

“good efficient service with good prices and choice of products”

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Posted 6 years ago

“Great diy products at good prices”

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Posted 6 years ago

“All products purchased were cheaper than competition. Would use again.”

Helpful Report

Posted 6 years ago

Toolstation UK is rated 3.7 based on 699 reviews