Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.70

3.7 Rating 687 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Newport branch is really friendly. Good prices, but not always the cheapest these days...”

Helpful Report

Posted 5 years ago

“I have used Toolstation online shop for a couple of years now and always have what I need as well as very easy to find the exact product I require, will be continuing to use Toolstation online.”

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Posted 5 years ago

“Just as good as screwfix!”

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Posted 5 years ago

“Most of their staff especially Shafiq at Slough branch, very helpful and always smiling. Thank you !”

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Posted 5 years ago

“Ordered something I would usually have sourced from a more business focussed company. I ordered more than the other company have ever had in stock, for less than half the price. Delivery was quick and easy, even to a large and secure site. The parts were of good quality, and performed as needed. I would recommend toolstation to businesses and home users alike!”

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Posted 5 years ago

“Looking for a replacement cordless drill i came across the Dewalt dcd796d2-gb 18v xr cordless drill normally £199.99 at toolstation but they had them on special offer for £149.99 and when you register it you get 3 years garantee plus if you spend £150 or more you could get a free Dewalt tstak VI deep tool box worth £38.98 from Dewalt this makes this a fantastic bargin . Ive seen the same drill and batteries for £314.99 that makes toolstations a super deal not to be missed”

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Posted 5 years ago

“Always helpful Always cheerful Always the best prices Not always the best knowledgeable people but they will go all out to help you.”

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Posted 5 years ago

“All ways have what I need ..prompt service! never waiting in Que long .”

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Posted 5 years ago

“Friendly staff and very helpful.”

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Posted 5 years ago

“Fantastic customer service, staff are well up on there product knowledge, I brought a circular saw, at the time I was unsure what model to buy, it as advised to buy the makita which I have heard of, I was not pushed to buy it but rather I was well informed, great sales pitch, Newcastle branch weldone, great product trusted brand and fantastic free three year warranty.”

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Posted 5 years ago

“Ordered a new shower & needed it next day it arrived the following morning very happy with speedy delivery & the product as got great deal works perfectly.”

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Posted 6 years ago

“good efficient service with good prices and choice of products”

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Posted 6 years ago

“Great diy products at good prices”

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Posted 6 years ago

“All products purchased were cheaper than competition. Would use again.”

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Posted 6 years ago

“We needed a replacement for our wheelbarrow wheel. Most companies only offer complete wheelbarrows, but Toolstation had the exact product in stock. We ordered late on Tuesday afternoon and it arrived at 9.30 the following morning. Well done Toolstation!”

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Posted 6 years ago

“What more can you say than great prices and service.”

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Posted 6 years ago

“always have what you need or will get it the next day”

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Posted 6 years ago

“Checked item in stock on line, went into store and came out with the item I wanted within 2 minutes. I wish all shopping could be this easy!”

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Posted 6 years ago

“Always very helpful at my local branch. I bought a exterior light which was great looking at a very competitive price. My electric cable wasnt long enough so they were more than happy to refund. Ive bought other items in the past and all have been good products”

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Posted 6 years ago

“My local DIY supplier. The best one, cannot be matched as to prices, everything always in stock.”

Helpful Report

Posted 6 years ago

Toolstation UK is rated 3.7 based on 687 reviews