Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 699 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

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“sold second hand returned items and delivery never come, very unhelpful.”

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Posted 5 years ago

“even this site dont work so less bad reviews show up”

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Posted 5 years ago

“what did not go wrong paid for a shower screen 13 weeks ago got told it would arrive in 3 days then got an email 12 days later to say no address given order cancelled ordered again PAID AGAIN. 13 Weeks later 28 emails 6 refunds that did not work and 5 phone calls omg it should be on tv comedy show computer says nooooooooooooooo all work of none working failed script it a joke”

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Posted 5 years ago

“Never shop in this store ...went on line to see if they had 2 bathroom mirrors in stock they said yes so drove from my home 10 miles away only to be told none in stock only for delivery, as i needed them the member of staff said he could get them delivered next day (great) so paid and left, next day no delivery rang and asked why... Norman the member off staff put the wrong address down . The lady could not deal with this so past me on to someone else who promised to cancel the order and have it sent to the right address the next day ... Guess what no mirrors, rang again was told the order was not coming as the mirrors where out off stock and would not be in for another week but can't promise... as it's 2 days before Christmas there's no way i'm get the mirrors in that week so this would make it 2 weeks not one and that's only if their suppliers deliver on time (Doubtful being only 2 day until Christmas) so cutting a long story short i will never shop in tool station again it was the first time i've shopped there and the last .. customer service very poor .”

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Posted 5 years ago

“Sarah and Danyal, took there time in giving a pleasent sales and when returning items. Thanks for being patient and really helpful. Bal”

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Posted 5 years ago

“Excellent value for money as always”

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Posted 5 years ago

“No refund for postage even if its wrong! Ordered a £135.00 jointer and paid for turbo delivery that was last friday today I received a £50 sander and get told by Alysha at customer services that I am not entitled to a £5.00 refund Thats the end of buying from tool station for me. Plenty of others sell goods online! I am still waiting my jointer I paid for I already have a sander but not the cheap one you sent out to me!”

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Posted 5 years ago

“Robyn and the rest of the staff at Gateshead branch is always very helpful, knowledgeable about the items they sell, always very friendly and efficient, highly recommend a visit 10/10!”

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Posted 5 years ago

“Excellent service at toolstation St. Helens . Good staff and good laugh over a cup of soup. Knowledgeable all staff get my thumbs up. Keep it going Claire, John, Amy , Pete”

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Posted 5 years ago

“Arrived at bridgwater 15/11/19 10.00 am… Arrived at bridgwater 15/11/19 10.00 am branch today and could not find what I required in book asked supervisor on counter to look for me she handed me the same book ,I said that's the same book as over there so I looked at original book again ,I then still could not find it asked could you look on your screen she said she couldn't I then asked if she could check or call office she said she's not allowed to go to the office I then left and now writhing this .I have never been so humiliated in my life and am a regular customer and have been for maybe 20 years and was in whitladies rd clifton on there opening day of there 1st branch. Anyway rant over”

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Posted 5 years ago

“Glad Toolstation have opened a branch in Retford. A well stocked branch with helpful courteous staff and keen prices.”

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Posted 5 years ago

“Tried to enter the win a bam competition that was advertised in the newsletter I received today. Been on numerous Toolstation web pages...where is the entry form...how do I enter...I await a response from Toolstation and I’ll be checking my emails and review sites everyday for other customer responses”

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Posted 5 years ago

“staff very helpful and plenty of knowledge on product range”

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Posted 5 years ago

“visited evesham branch was served by steve very helpful and very pleasant”

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Posted 5 years ago

“Promised 5 working days shed delivery. 13 working days later and the goods have,it turns out, not even been shipped yet. Toolstation quite unhelpful. Their website still says 5 days for these Forest Garden sheds even though they admit this is not going to happen if you are anywhere in Scotland.”

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Posted 5 years ago

“First class service nothing a bother”

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Posted 5 years ago

“I visited Toolstation Millbrook Southampton 20/8/19 to buy some sink fittings, i had the part numbers written down , the counter assistant (Harvey), was young ,very smart , polite, and smiling , very helpful in making sure the fittings were correct , also explained exchange service etc should they not fit ,we became" Buddys" , joke ! ,,quite a nice experience for a change , order number QGV175299572”

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Posted 5 years ago

“Great prices, huge range of products and fast delivery every time.”

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Posted 5 years ago

“I have had the most wonderful experience today at the Taunton store. I am disabled and was helped and treated with respect on both visits. I cannot praise the staff enough and recommend the to anyone. Thank you everyone that helped me with my purchase.”

Helpful Report

Posted 5 years ago

“I ordered and paid for a lawnmower and strimmer on Thursday 4th July. Told it would be ready for collection on the friday. Went in the afternoon to pick it up to be told it was not yet in try Saturday. got phone call Saturday to say it still was not in. I rang central office on Tuesday who said it had been delivered to my local tool station the day before. I went down to collect it on the Tuesday. Took it home to find the strimmer was damaged. Rang central office again and they arranged to have it picked up on Thursday morning 11th July. I have not heard from tool station since and still have not got a lawnmower after paying in FULL 12 days ago.”

Helpful Report

Posted 5 years ago

Toolstation UK is rated 3.7 based on 699 reviews