Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

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“Excellent value for money as always”

Helpful Report

Posted 5 years ago

“No refund for postage even if its wrong! Ordered a £135.00 jointer and paid for turbo delivery that was last friday today I received a £50 sander and get told by Alysha at customer services that I am not entitled to a £5.00 refund Thats the end of buying from tool station for me. Plenty of others sell goods online! I am still waiting my jointer I paid for I already have a sander but not the cheap one you sent out to me!”

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Posted 5 years ago

“Robyn and the rest of the staff at Gateshead branch is always very helpful, knowledgeable about the items they sell, always very friendly and efficient, highly recommend a visit 10/10!”

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Posted 5 years ago

“Excellent service at toolstation St. Helens . Good staff and good laugh over a cup of soup. Knowledgeable all staff get my thumbs up. Keep it going Claire, John, Amy , Pete”

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Posted 5 years ago

“Arrived at bridgwater 15/11/19 10.00 am… Arrived at bridgwater 15/11/19 10.00 am branch today and could not find what I required in book asked supervisor on counter to look for me she handed me the same book ,I said that's the same book as over there so I looked at original book again ,I then still could not find it asked could you look on your screen she said she couldn't I then asked if she could check or call office she said she's not allowed to go to the office I then left and now writhing this .I have never been so humiliated in my life and am a regular customer and have been for maybe 20 years and was in whitladies rd clifton on there opening day of there 1st branch. Anyway rant over”

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Posted 5 years ago

“Glad Toolstation have opened a branch in Retford. A well stocked branch with helpful courteous staff and keen prices.”

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Posted 5 years ago

“Tried to enter the win a bam competition that was advertised in the newsletter I received today. Been on numerous Toolstation web pages...where is the entry form...how do I enter...I await a response from Toolstation and I’ll be checking my emails and review sites everyday for other customer responses”

Helpful Report

Posted 5 years ago

“staff very helpful and plenty of knowledge on product range”

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Posted 5 years ago

“visited evesham branch was served by steve very helpful and very pleasant”

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Posted 5 years ago

“Promised 5 working days shed delivery. 13 working days later and the goods have,it turns out, not even been shipped yet. Toolstation quite unhelpful. Their website still says 5 days for these Forest Garden sheds even though they admit this is not going to happen if you are anywhere in Scotland.”

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Posted 5 years ago

“First class service nothing a bother”

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Posted 5 years ago

“I visited Toolstation Millbrook Southampton 20/8/19 to buy some sink fittings, i had the part numbers written down , the counter assistant (Harvey), was young ,very smart , polite, and smiling , very helpful in making sure the fittings were correct , also explained exchange service etc should they not fit ,we became" Buddys" , joke ! ,,quite a nice experience for a change , order number QGV175299572”

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Posted 5 years ago

“Great prices, huge range of products and fast delivery every time.”

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Posted 5 years ago

“I have had the most wonderful experience today at the Taunton store. I am disabled and was helped and treated with respect on both visits. I cannot praise the staff enough and recommend the to anyone. Thank you everyone that helped me with my purchase.”

Helpful Report

Posted 5 years ago

“I ordered and paid for a lawnmower and strimmer on Thursday 4th July. Told it would be ready for collection on the friday. Went in the afternoon to pick it up to be told it was not yet in try Saturday. got phone call Saturday to say it still was not in. I rang central office on Tuesday who said it had been delivered to my local tool station the day before. I went down to collect it on the Tuesday. Took it home to find the strimmer was damaged. Rang central office again and they arranged to have it picked up on Thursday morning 11th July. I have not heard from tool station since and still have not got a lawnmower after paying in FULL 12 days ago.”

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Posted 5 years ago

“Toolstation in Acton is fantastic Easy to get to for me. Than other tool stations Has products I want at a price I like. Helpful staff Fast service I am very happy”

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Posted 5 years ago

“Toolstation in Huntingdon are great! Always have a good laugh in store amongst all customers but the staff do take their jobs seriously when it is needed. Great prices, mostly available stock - and if they don’t have it they can get it next day free delivery! Toolstation is a home from home for most trade and it’s really good that the staff get to know their customers and always greet anyone who walks in. Good job!”

Helpful Report

Posted 5 years ago

“Excellent service provided by my local Toolstation in putney. In particular I would like to thank Kevin and Luke who were happy to serve me even though I arrived just before closing time. Thank you”

Helpful Report

Posted 5 years ago

“Dire. Bought a multi-tool. it gave up before the day was out. I got a replacement. It gave up after 4 hrs use. Asked for a refund. No, because it had been used. It wasn't even a week old...”

Helpful Report

Posted 5 years ago

“The products are decent a bit more pricer then screwfix, tea is free which is always a bonus. However, Toolstation policy is to price match screwfix, workers at Toolstation rarely tell customers due to the hassle of ringing head office. And usually make up a excuse when asked to price match! Workers don't seem to have a clue what they are doing, they don't know what products they are selling or what they are used for. Recently I asked a worker to give me bolts and a drill bit to fit the bolts however he has given me a size too small, wasting a full day on the job! Toolstation management really need to employ people from the trade and train staff on what products they sell and how they are used... The customer service could do with a brushing up!”

Helpful Report

Posted 5 years ago

Toolstation UK is rated 3.7 based on 693 reviews