Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company on so many levels! Cheap products that don't last very long, break laws on lack of breaks for staff and 1 hour wait times when calling Customer Service. Screwfix is a lot better!”

Helpful Report

Posted 2 years ago

“I use Toolstation a lot but they really let themselves down with a rubbish web site… The search facility is a joke If you type in a standard item you get something that has no relation to that product.. even the staff in store say the same thing.. really not fit for purpose… Staff are helpful and prices are ok”

Helpful Report

Posted 2 years ago

“I ordered two radiators for a job. A week later they as for more details. A further week and only one arrives. The second was cancelled without my knowledge, I have had no contact from Tootstation. 31 minute delay to talk to someone and an online chat that didn't talk back. Whilst waiting I ordered a replacement from a competitor (which I hope turns up). I am now worried that the valves will not turn up either. Oh well live and learn, will not use Tootstation again. Previous experience has been fine hence the second star”

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Posted 2 years ago

“Excellent all round. Good range of items, good stock, good prices and friendly, helpful staff. What's not to like?”

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Posted 2 years ago

“Just visited your Ross on Wye store and was served by Riley on the counter. He was really helpful & made our day :) Thank you for great service - Riley is a credit to toy guys.”

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Posted 2 years ago

“Bought 10 bolts but had to buy 5x that many a cin 50 nuts when I only needed 1 nut per bolt. Why aren't there packs of 10 nuts?”

Helpful Report

Posted 2 years ago

“I have visited bradford store twice this week and served by same gentleman called Saqib. Great customer service.”

Helpful Report

Posted 2 years ago

“Let down AGAIN by toolstation. Ordered Wednesday 6.30, its now Thursday, no parcel, no text or meagre from a delivery drive. When I got hold of them they said they had a problem. Customer services was rubbish and no real explanation of meaningful apology given. Go somewhere else”

Helpful Report

Posted 2 years ago

“warning to all considering a toolstation trade account..DO NOT BOTHER. application process is a joke run by incompetant idiots. no communication start to finish, found out my account was open by accident. immediatly cancelled it..no way do i want these people having anything to do with my finances..stick to screwfix”

Helpful Report

Posted 2 years ago

“ordered and paid online, received a text to say the item was ready to collect. when I arrived I was told the didn't have the item available. I will not be using them again”

Helpful Report

Posted 2 years ago

“I couldn't find what I needed and the two girls found what I wanted quickly and helped me get the other bits to finish the job.”

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Posted 2 years ago

“A staff member was eating his breakfast this morning when I came into the store in Paulton funniest thing I've seen in a while Is it that bad there they have to eat and drink while Serving 😆”

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Posted 2 years ago

“When go into barking store everybody is very friendly & helpful especially najma”

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Posted 2 years ago

“Thought I'd try the new Huntingdon store. Only thing they had in stock was staff with a "dont give a fcuk" attitude. I'll stick to Screwfix.”

Helpful Report

Posted 2 years ago

“First class service from Mark at the Peterlee branch yesterday. Cannot fault the staff in this branch, always very polite and helpful.”

Helpful Report

Posted 2 years ago

“My first visit to Oldham branch was simply great. My order was " click and collect " - Graham behind the counter greeted me with a smile and after taking my details, carried by two large paint pots to my car asked if there was anything else he could help me with. All sorted within a couple of minutes in a friendly, efficient and no fuss manner - what else could you ask for. Simply excellent service !”

Helpful Report

Posted 2 years ago

“I visted the Dulwich branch on the off chance they had what i needed from my DIY list, and they had every single item in stock which really handy and the sales assistant Daniel was very helpfull and had great knowledge off the products. Highly recommended.”

Helpful Report

Posted 2 years ago

“Absolutely brilliant service from the Beverley branch today, Sunday, 3 July. I had an emergency and the parts I needed were not available, however a staff member explained a work round. Sorry I don’t have your name but thank you!”

Helpful Report

Posted 2 years ago

“How can a company improve on what is already a good company. IT's not possible to. I used to shop around at other outlets. When screwfix came to peterborough it was a different ballgame. Some time later TOOLSTATION came to peterborough. Wow what a difference. No shopping around for price/quality. Straight to TOOLSTATION every time.not in stock guaranteed next day.friendly more than helpful staff if i was asked for a percentage rating it can only be 100%+A*.”

Helpful Report

Posted 2 years ago

“Quick and efficient service, recommended 👌”

Helpful Report

Posted 2 years ago

Toolstation UK is rated 3.7 based on 688 reviews