Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some paint from the Dagenham branch for collection today. Got their 6 minutes late due to traffic and the staff where just about to close that last shutter when I asked the staff members named Jodie & Gee if they could please help me as I’ve traveled from Avely to pick up the paint. They agreed and where very helpful to assist me. Helped me so I can complete my painting at home over the weekend. Really appreciate the act of kindness, god bless you both and your family’s .🙏”

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Posted 4 years ago

“Bad experience shopping online,Not recommend it,I've got about a week and it has not arrived. They arrived more quickly ordered products from China on aliexpres .”

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Posted 4 years ago

“Dartford branch were very helpful”

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Posted 4 years ago

“Having placed an order via click and collect and receiving text message to say goods are ready to collect. I was somewhat miffed as to why when I made the 20min journey to the branch to pick up items,I was told goods were not in stock and that a refund would be made( still waiting for said refund). Why could they not have sent me a text to advise me of this before I made the journey or indeed why did they say goods were in stock in the first place. This is poor service in my view. Surely this cannot be blamed on Covid 19.Staff incompetence or maybe their stock system needs an overhaul? Either way very disappointed with Toolstation.”

Helpful Report

Posted 4 years ago

“made a £52 order, only received £20 worth of gear, during lockdown, these online firms must be doing drugs, either that or the courier firms are proper at it. And you have no chance of getting a reply off any of em..........oh wel paying in cash from now on at SCREWFIX!!!!!!!”

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Posted 4 years ago

“Leeds roundhay road . Quick effiecient service very polite and gd quality product cheaper than other local of same very happy”

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Posted 4 years ago

“Don't use them ,they take your money and don't come up with the goods. Total lack of communication regarding orders.”

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Posted 4 years ago

“Total lack of communication regarding orders paid for and not received. Don't use them ,they quickly take your money and don't come up with the goods .”

Helpful Report

Posted 4 years ago

“Ordered products over a month ago. Sent numerous emails via web site all I got back was a covid 19 message .You cant speak to anyone direct.In the end requested refund via web site and low and behold all I got back was a covid 19 message. This company are nothing but thieves and hopefully after covid 19 is passed this company will flounder and will no longer exist.VIVA SCREWFIX!”

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Posted 4 years ago

“Very helpful staff and good value for money and always got a good choice from stok”

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Posted 4 years ago

“Have used Cowley branch in Oxford for years & am pleased that they are still able to operate during these testing times. Like the NHS, supermarkets and delivery drivers, Toolstation are helping to keep me supplied to enable me to carry on working. The staff are all friendly and I appreciate that they are working hard for the click & collect service to work efficiently. Maybe Toolstation will continue to use this system only in the future.”

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Posted 4 years ago

“I have been going to Toolstation in Gillingham nearly every day since this lock down started. As mad as it sounds it is usually the highlight of my day, I have go to know the great staff who work there, led by Kate the manageress there is Lexy, Trish, Rosa, Carol that I have met, all with a great sense of humour and up for a chat. I don't know if Toolstation head office have told them to put on a smiley face and cheer the customers up or they are just that way. It sure works for me going there and the other customers in the queue all get the same service and react the same as I do with a big smile after getting their bits and pieces. Thank you Toolstation, Kate and your staff, keep up the great service at the best place for all the stuff I ever need apart from food. Steve”

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Posted 4 years ago

“Staff very helpful good service”

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Posted 4 years ago

“Ordered via click and collect for Inverness branch and unfortunately item was out of stock however got a pleasant call from them updating me and offering me an alternative product. Great customer service!”

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Posted 4 years ago

“Lovely greeting from the young lady in car park though these bad times it’s nice to see high sprites from the staff at Darlington toolstation”

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Posted 4 years ago

“Great team at Darlington toolstation”

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Posted 4 years ago

“Toolstation Cwmbran Wales excellent service, used click and collect due to Covid restrictions all worked well, goods ready for collection, very helpful staff”

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Posted 4 years ago

“Unfortunately I get bad experience with them and can't recommend that place to anyone. Firstly no refund or exchange for unopened and sealed item (wrong size) Secondly I re-orded another one online, received my comfirmation ref.number, but couldn't collect it, as system was still in pending stage!!! After waiting outside for another 30min. been told that system crashed and order could not come till tomorrow. What??!! Are You Seriously?!! What the point to buy online if you have issues like that? That shows disrespect on personal time, and client. Sadly that I cannot give them less than 1 star”

Helpful Report

Posted 4 years ago

“Great customer service.”

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Posted 4 years ago

“Easy ordering and free delivery for purchases of £10 or more.”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 693 reviews