Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leeds roundhay road . Quick effiecient service very polite and gd quality product cheaper than other local of same very happy”

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Posted 4 years ago

“Don't use them ,they take your money and don't come up with the goods. Total lack of communication regarding orders.”

Helpful Report

Posted 4 years ago

“Total lack of communication regarding orders paid for and not received. Don't use them ,they quickly take your money and don't come up with the goods .”

Helpful Report

Posted 4 years ago

“Ordered products over a month ago. Sent numerous emails via web site all I got back was a covid 19 message .You cant speak to anyone direct.In the end requested refund via web site and low and behold all I got back was a covid 19 message. This company are nothing but thieves and hopefully after covid 19 is passed this company will flounder and will no longer exist.VIVA SCREWFIX!”

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Posted 4 years ago

“Very helpful staff and good value for money and always got a good choice from stok”

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Posted 4 years ago

“Have used Cowley branch in Oxford for years & am pleased that they are still able to operate during these testing times. Like the NHS, supermarkets and delivery drivers, Toolstation are helping to keep me supplied to enable me to carry on working. The staff are all friendly and I appreciate that they are working hard for the click & collect service to work efficiently. Maybe Toolstation will continue to use this system only in the future.”

Helpful Report

Posted 4 years ago

“I have been going to Toolstation in Gillingham nearly every day since this lock down started. As mad as it sounds it is usually the highlight of my day, I have go to know the great staff who work there, led by Kate the manageress there is Lexy, Trish, Rosa, Carol that I have met, all with a great sense of humour and up for a chat. I don't know if Toolstation head office have told them to put on a smiley face and cheer the customers up or they are just that way. It sure works for me going there and the other customers in the queue all get the same service and react the same as I do with a big smile after getting their bits and pieces. Thank you Toolstation, Kate and your staff, keep up the great service at the best place for all the stuff I ever need apart from food. Steve”

Helpful Report

Posted 4 years ago

“Staff very helpful good service”

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Posted 4 years ago

“Ordered via click and collect for Inverness branch and unfortunately item was out of stock however got a pleasant call from them updating me and offering me an alternative product. Great customer service!”

Helpful Report

Posted 4 years ago

“Lovely greeting from the young lady in car park though these bad times it’s nice to see high sprites from the staff at Darlington toolstation”

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Posted 4 years ago

“Great team at Darlington toolstation”

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Posted 4 years ago

“Toolstation Cwmbran Wales excellent service, used click and collect due to Covid restrictions all worked well, goods ready for collection, very helpful staff”

Helpful Report

Posted 4 years ago

“Unfortunately I get bad experience with them and can't recommend that place to anyone. Firstly no refund or exchange for unopened and sealed item (wrong size) Secondly I re-orded another one online, received my comfirmation ref.number, but couldn't collect it, as system was still in pending stage!!! After waiting outside for another 30min. been told that system crashed and order could not come till tomorrow. What??!! Are You Seriously?!! What the point to buy online if you have issues like that? That shows disrespect on personal time, and client. Sadly that I cannot give them less than 1 star”

Helpful Report

Posted 4 years ago

“Great customer service.”

Helpful Report

Posted 4 years ago

“Easy ordering and free delivery for purchases of £10 or more.”

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Posted 4 years ago

“There is no option for no stars but even if there were a ranking of zero would be far too high. Ineptitude and incompetence at its highest level. After ordering goods to a value of just short of £100 on a click and collect basis I'm still waiting a week later for any kind of communication. Their phone lines have been out for at least a week and their website now states that it will take 3 to 4 days to answer an email. They have taken my money and abandoned any form of customer service to the extent that I demanded a refund 3 days ago and again I've heard nothing. Toolstation are an utter disgrace when other suppliers are performing brilliantly during the coronavirus with virtually no delays or drop in customer service. I will never use Toolstation again”

Helpful Report

Posted 4 years ago

“Just placed an order for delivery. Amid the Coronavirus thing, Toolstation is the only website that's working at the moment. B&Q site is down, Wickes is shot, Screwfix is about to keel over. Haven't received the order yet obviously but credit to Toolstation for keeping their site working where others have failed.”

Helpful Report

Posted 4 years ago

“Went to GOSPORT Toolstation today amid the Covid 19 Pandemic for my click and collect electrical items to finish off a job for an eldery customer today. The system they employed for 'Social Distancing' was basic, simple and very effective. Goods were available as told in the text I was sent (to minimise the time I had to wait). After a brief ( and expected short wait) I was serves politely and safely. The staff were helpful and very courteous as always at this branch. The company and especially the staff deserve credit for working though and providing a service at these harrowing times.. WELL DONE YOU GUYS!!!”

Helpful Report

Posted 4 years ago

“Click and collect service at Barnsley branch, 1st class as always”

Helpful Report

Posted 4 years ago

“Used click and collect. Told item was in stock only to arrive at store to be told not in stock. Then told toolstation not processing ANY refunds until corid virus crisis over. THEREFORE AVOID TOOLSTATION”

Helpful Report

Posted 4 years ago

Toolstation UK is rated 3.7 based on 688 reviews