Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.70

3.7 Rating 687 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used click and collect. Told item was in stock only to arrive at store to be told not in stock. Then told toolstation not processing ANY refunds until corid virus crisis over. THEREFORE AVOID TOOLSTATION”

Helpful Report

Posted 4 years ago

“After buying online an item, I went to collect it and it was given to another buyer. I was disappointed and was said " call for refund". I showed my invoice and didn't care. They suppose to keep your order for 30 days. They are absolutely unprofessional and don't bother if the customer is satisfied with them. Never buy there”

Helpful Report

Posted 4 years ago

“Do not touch this cowboy of a company. Brought drain rods that snapped within 10 mins of using them, leaving me with stuck rods in the drain. Canterbury branch very unhelpful, customer service very unhelpful .”

Helpful Report

Posted 4 years ago

“sold second hand returned items and delivery never come, very unhelpful.”

Helpful Report

Posted 4 years ago

“even this site dont work so less bad reviews show up”

Helpful Report

Posted 4 years ago

“what did not go wrong paid for a shower screen 13 weeks ago got told it would arrive in 3 days then got an email 12 days later to say no address given order cancelled ordered again PAID AGAIN. 13 Weeks later 28 emails 6 refunds that did not work and 5 phone calls omg it should be on tv comedy show computer says nooooooooooooooo all work of none working failed script it a joke”

Helpful Report

Posted 4 years ago

“Never shop in this store ...went on line to see if they had 2 bathroom mirrors in stock they said yes so drove from my home 10 miles away only to be told none in stock only for delivery, as i needed them the member of staff said he could get them delivered next day (great) so paid and left, next day no delivery rang and asked why... Norman the member off staff put the wrong address down . The lady could not deal with this so past me on to someone else who promised to cancel the order and have it sent to the right address the next day ... Guess what no mirrors, rang again was told the order was not coming as the mirrors where out off stock and would not be in for another week but can't promise... as it's 2 days before Christmas there's no way i'm get the mirrors in that week so this would make it 2 weeks not one and that's only if their suppliers deliver on time (Doubtful being only 2 day until Christmas) so cutting a long story short i will never shop in tool station again it was the first time i've shopped there and the last .. customer service very poor .”

Helpful Report

Posted 4 years ago

“No refund for postage even if its wrong! Ordered a £135.00 jointer and paid for turbo delivery that was last friday today I received a £50 sander and get told by Alysha at customer services that I am not entitled to a £5.00 refund Thats the end of buying from tool station for me. Plenty of others sell goods online! I am still waiting my jointer I paid for I already have a sander but not the cheap one you sent out to me!”

Helpful Report

Posted 4 years ago

“Arrived at bridgwater 15/11/19 10.00 am… Arrived at bridgwater 15/11/19 10.00 am branch today and could not find what I required in book asked supervisor on counter to look for me she handed me the same book ,I said that's the same book as over there so I looked at original book again ,I then still could not find it asked could you look on your screen she said she couldn't I then asked if she could check or call office she said she's not allowed to go to the office I then left and now writhing this .I have never been so humiliated in my life and am a regular customer and have been for maybe 20 years and was in whitladies rd clifton on there opening day of there 1st branch. Anyway rant over”

Helpful Report

Posted 4 years ago

“Tried to enter the win a bam competition that was advertised in the newsletter I received today. Been on numerous Toolstation web pages...where is the entry form...how do I enter...I await a response from Toolstation and I’ll be checking my emails and review sites everyday for other customer responses”

Helpful Report

Posted 4 years ago

“Promised 5 working days shed delivery. 13 working days later and the goods have,it turns out, not even been shipped yet. Toolstation quite unhelpful. Their website still says 5 days for these Forest Garden sheds even though they admit this is not going to happen if you are anywhere in Scotland.”

Helpful Report

Posted 5 years ago

“I ordered and paid for a lawnmower and strimmer on Thursday 4th July. Told it would be ready for collection on the friday. Went in the afternoon to pick it up to be told it was not yet in try Saturday. got phone call Saturday to say it still was not in. I rang central office on Tuesday who said it had been delivered to my local tool station the day before. I went down to collect it on the Tuesday. Took it home to find the strimmer was damaged. Rang central office again and they arranged to have it picked up on Thursday morning 11th July. I have not heard from tool station since and still have not got a lawnmower after paying in FULL 12 days ago.”

Helpful Report

Posted 5 years ago

“Dire. Bought a multi-tool. it gave up before the day was out. I got a replacement. It gave up after 4 hrs use. Asked for a refund. No, because it had been used. It wasn't even a week old...”

Helpful Report

Posted 5 years ago

“Bought petrol chainsaw from Kinning Park branch. Did not work returned to Toolstation and after inspection refused to accept as there was smell of petrol. The tank had been emptied but when opening fuel cap there was a smell of petrol.Unsure how you can operate petrol chainsaw without petrol They asked me to take the product away without any focus on replacement/refund. I told them to keep it on Toolstation premises. Kinning Park now saying they did not receive returned product.”

Helpful Report

Posted 5 years ago

“Very poor service , they are quick enough to take your money and then it takes a week to get your money back, ordered in good faith for a Saturday delivery and they then tried to deliver the wrong items , spoke to them and was told I’d get the correct items by Tuesday lunch! Did not happen. I rang them and was told they did not know what had happened, asked to speak to a manager who rang me back in the afternoon. Her name was Megan not the one on maternity leave.! She promised me she would ring me back at 9 am the following day, guess what she didn’t and when I rang at 9.30 she was apparently on another call and I was told that I would not get my items, so offered a refund, what a poor service and very disappointed in the unprofessional Manger of working for toolstation for 20 years.”

Helpful Report

Posted 5 years ago

“Your review counts! You reviewed Toolstation Add photo william breeze 5 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Just now Purchased can of Thompson 10 year… Purchased can of Thompson 10 year waterseal to temporary repair a damaged flat roof,It arrived with the lid off in the box(NO CLIPS),put it on expensive front door mat,signed for it courier left(WEARING LATEX GLOVES)then I realised why,it had leaked all over the Door Mat.I contacted Toolstation who wher helpfull "AT FIRST" untill they suggested scrubbing it of the next day as it was waterbased and not waterproof,Its roof sealer for Christ's sake!!!,Anyway won't be buying off them again...”

Helpful Report

Posted 5 years ago

“Went into Stevenage store where as a company we have a big spend ordered a set of dewalt flat bits which were advertised at 19.99 great price went to pay and seen it was 29.99 told the cashier the display behind him was clear they were on offer he got his supervisor who said that starts Monday I argued as it was advertised at that price I should be charged that or take the signs down with false advertising he refused I phoned customer service who were not interested and said they can put signs up and sell at what they want I think there wrong and will be going trading standards with my complaint if this is how they treat a big spender how would a little spender be treated ? Bought my product from screwfix who were shocked at what I told them”

Helpful Report

Posted 5 years ago

“Poor, Unreliable, Delivery and collection Ordered 10 Barlo Radiators 6 weeks ago. Arrived Poorly packaged, Damaged on 5 Occasions now. Customer Service truly don't care. Explained that winter is here and no heating in the house and their attitude is OH WELL. They will arrive when they arrive. Delivery dates not correct. Collection for damaged Item dates Not correct. PROMISED TIME AND TIME AGAIN THAT RADIATORS WILL BE PROPERLY PACKAGED AND PROTECTED. RUBBISH-LIES-BULL. Barlo Compact Radiators keep arriving in THIN PLASTIC FILM WRAP. 6 WEEKS on and I am still 3X RADS down. 3 arrived today.. Guess what. YES ALL DAMAGED. NO PROPER PACKAGING FROM TOOLSTATION POOR POOR POOR SERVICE, AND NO INTEREST FROM CUSTOMER SERVICE Shame really. Used tool station for years. Time for a change. Hello SCREWFIX”

Helpful Report

Posted 5 years ago

“Bought 66 Luceco downlights from toolstation and had them fitted earlier this year. After a while the glass lenses started to fall out. Now over 30% have fallen out. I called customer service and they will not pay to replace them even though they are no longer IP65 rated and causing a danger in my house. Shocking customer service.”

Helpful Report

Posted 5 years ago

“Collect your order Don’t let Parcelforce or whoever they use deliver it Shed paint delivered Shed paint was smashed to pieces inside box Ruined my wooden floor my house rug and my clothes Good store Shocking couriers”

Helpful Report

Posted 5 years ago

Toolstation UK is rated 3.7 based on 687 reviews