Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff at Ipswich Whitehouse branch”

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Posted 3 years ago

“Bishops Stortford toolstation Served by Paige, great friendly service Would use again👍🏻”

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Posted 3 years ago

“Terrible service! Ordered as kitchen sink and was told again and again that it was en route each day for 4 days. Plumbers had been and gone so we had to buy elsewhere. Ironically on the day we cancelled it was apparently stuck in a lorry in snow in Scotland meaning all the other promises were an obvious lie! 4-5 days to get our money back so now we have to shell out for another.”

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Posted 3 years ago

“Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Keith Willsher GB For companies profile image of Keith Willsher Keith Willsher United Kingdom 16 Reviews 6,510 Reads 0 Useful Review of Toolstation Keith Willsher 16 reviews 1 star: Bad Updated 2 minutes ago LIED TO FROM DAY 1 AND CAUGHT DOING IT Purchased a ladder on their site as it offered 5 working day delivery and now at working day number 13 with still no ladder First customer service contact I was told 2 of the working days can't count as working days because the company supplying the ladder was closed, then waited till the next week, was told it will be there shortly, then phoned up on day 12, last Friday, to be told its been posted and guaranteed to be here today monday, no surprise yet another lie and still no ladder and now more than half a month gone TIP - If you need large things for work they don't keep in stock, try B&Q because it's just a waste of time FAST TO REPLY HERE BUT NOT INTERESTED IN SORTING THE PROBLEM UPDATE After asking for a refund and being told that I couldn't get a refund as it was already posted, I opened a claim with PayPal after 3 weeks of waiting, the following day I received a text message from DX saying my delivery had just been booked and will be with me next day, so Toolstation customer services had lied constantly through this claiming it would be there next day and nothing then only posted it when the claim became serious, Toolstation are now fighting my refund because they have now posted it and if I want a refund it has to be returned to them What a disgusting way to run a business, avoid at all costs this has been nothing short of a nightmare and they claim to be a professional company yet treat business customers like this”

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Posted 3 years ago

“Helpful staff and efficient service many thanks”

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Posted 3 years ago

“Very handy I order on line then recieve a text when my items are ready. Quick and easy service and hassle free returns.”

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Posted 3 years ago

“Was happy with product And price In COVID times Felt safe ordering and pickin up t Thank u”

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Posted 3 years ago

“Needed help with an item in Orpington store i usually use screwfix over the road but after the helpful pleasant friendly service I received from aldonna and shaunagh im now converted!! Thanks ladies.”

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Posted 3 years ago

“I use the Luton store and the staff there are the most helpful and friendly bunch. Their efficency is awesome. Thank you for all your help during 2020, here's to 2021 😆”

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Posted 3 years ago

“Tried to purchase one item they tried to charge for more am going elsewhere now Can't even put a real review up”

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Posted 3 years ago

“Excellent service and strict covid protection to keep everyone safe”

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Posted 3 years ago

“Excellent customer satisfaction,great advise and help choosing correct items.”

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Posted 3 years ago

“Excellent customer satisfaction,great advise and help.”

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Posted 3 years ago

“Fabulous Thankyou for help from amazing staff a specially Darren he is outstanding toolstation are lucky too have him he is a diamond”

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Posted 3 years ago

“Enjoyed my experience with tool station.....Friendly and professional assistance behind the counter....Very poor phone response which is unfortunate as it disappoints and frustrates.....I bought 2 power tools ,1 on line and one over the counter.....Good to have competition to other competitors.......I will use them again but I am suspicious of the phone option.....”

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Posted 3 years ago

“Always helpful and competitively priced with good stock or quick next day delivery Denys at Leatherhead is particularly helpful”

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Posted 3 years ago

“Why when I do a Click and Collect order from the Newark Branch , does the system change the collection point to Mansfield Branch? And will not let me change the collection branch. If it were possible I would have raised this privately, but I have no intention of running up a twenty minute phone charge, while I wait for you to answer.”

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Posted 3 years ago

“Many thanks to Tash for returning my phone today. A life saver.”

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Posted 3 years ago

“Easy to order my item got what I need for a very good price and got my delivery on time and they fallow my delivery instructions my tool work very good and really happy with it”

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Posted 3 years ago

“Was so impressed by the customer service at toolstation Louth The Gentleman called Darren is outstanding helpful polite Toolstation are very lucky too have Darren he is very dedicated too his job”

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Posted 3 years ago

Toolstation UK is rated 3.7 based on 688 reviews